Bob Tyler Toyota

Billy Shoultz and Travis help us avail the vehicle we wanted with ease and less stressful compared to what we experienced from other dealership. We have the vehicle that we wanted, with payments we are wanted with ease and less stressful compared to what we experienced from other dealership. We have the vehicle that we wanted, with payments we are comfortable with. Than you for assistance. More

Bob Tyler is a cheat you had better beware before buying anything from these people. We had a deal our truck got minor damage in a rear ended accident before we turn it in. They reduced the trade in price anything from these people. We had a deal our truck got minor damage in a rear ended accident before we turn it in. They reduced the trade in price and sss as I’d they would handle the repair and get the money from insurance and cut is a check to cover the reduced trade in. Now they are telling us oh no we are doing that you have to deal with the insurance co ... we have no truck no paperwork. And last time I saw this truck they had it for sale without fixing it. The salesman Hunter Rogers says he just told us what his manager said for him to say. They do this all the time. DO NOT TRUST THESES PEOPLE. EVEDENTLY THEY DONT KNOW RIGHT FROM WRONG. TAKING NO RESPONSIBILITY AT ALL. More

This will be my absolute last time doing business with Bob Tyler. The Only reason i purchased this car is because THE LORD had this car just for me. The service i got i hope that NOBODY EVER HAS TO GO THR Bob Tyler. The Only reason i purchased this car is because THE LORD had this car just for me. The service i got i hope that NOBODY EVER HAS TO GO THROUGH THAT. If if they do I pray that the Lord see fit to shut down the whole Bob Tyler business. This disorganization was ridiculous. I was told bring documents then the day was told i need 1 million additional documents. I was told the bank had approved then told we weren't Told we were then told we weren't. Was told to call and get insurance then then after insurance was purchased to walk off the lot told we weren't. Because one finance manager approved the case then another deemed us not eligible.When all along approved by the bank..The bank was blamed all together but when i spoke with the bank was told a whole different story than what the rep told.Had a finance manger that came and told US WRONG INFORMATION. AND HIS RESPONSE WASN'T to help but get your insurance money back..What kind of customer service is this? That's how you all treat people? I can assure you i will tell the world NOT TO SHOP AT BOB TYLER! I will also be reporting this to the BBB someone needs to be ACCOUNTABLE For this service. The Only one that O can say that deserves a raise and to be recognized is Brittney. This woman went over and beyond. It was her kindness and empathy that had us to stay and complete that purchase. I was Her that made the situation worth fighting through. Brittney needs to be recognized because she cared when the other staff didn't. Great job. More

BOB TYLER TOYOTA sends you emails "bait and switch" style. Once you get to the store they give you many excuses on why that deal would be impossible for them to do, and yet they send them with very cle style. Once you get to the store they give you many excuses on why that deal would be impossible for them to do, and yet they send them with very clear numbers on down payment and monthly payments. The email clearly states what is included and what is excluded from the ad in the disclaimer. I asked them to add fees and taxes (the excluded items from the email) and they weren't able to provide that. More

Sawyer Martin is a wonderful young man. He was patient, understanding, and friendly throughout the process of my Mother's new car purchase. Very knowledgeable about the many vehicles and options available. understanding, and friendly throughout the process of my Mother's new car purchase. Very knowledgeable about the many vehicles and options available. We were especially appreciative for the delivery to her home. The time spent with her sitting in the car while it was pouring down rain and going over every detail, button, and feature, answering questions. Thank you Sawyer for going above and beyond to make this all happen. More

Claudio Nati is an excellent sales representative. He is knowledgeable, actively listens, and wants to help the customer to find the right fit! I highly recommend. knowledgeable, actively listens, and wants to help the customer to find the right fit! I highly recommend. More

The Worst NEW CAR EXPERIENCE that lingered for 3 yrs. Absolutely the WORST CUSTOMER SERVICE. Every maintance appt required additional trip back to either fix or put leftover piece on ffloorboard back to Absolutely the WORST CUSTOMER SERVICE. Every maintance appt required additional trip back to either fix or put leftover piece on ffloorboard back together. Take car to body shop.....plan on them telling you 1 wk. ENDS up being 4 wks. No commitment to Quality service in any form. RUNTHE OTHER DIRECTION FROM BOB TYLER TOYOTA!!! More

Avery Greene is the best salesman ever. I have talked to him on several occasions about 4Runners and Highlanders. He is very friendly and knowledgeable and upbeat. Thanks so much.🙏 him on several occasions about 4Runners and Highlanders. He is very friendly and knowledgeable and upbeat. Thanks so much.🙏 More

When my wife and I went to Bob Tyler Toyota for the first time it was not due to good circumstances. We had recently moved into the area from Mary Esther and right before the big move into our newly purchase time it was not due to good circumstances. We had recently moved into the area from Mary Esther and right before the big move into our newly purchased house we had turned in our leased 2018 Rav4 as it's lease term just ended. We were just using my wife's 2015 Corolla.....it had only 29,000 miles on it so we knew it was going to last a long time. We were happy to be finished with the cost of the leased Rav4 and one vehicle was going to work just fine for us. Unfortunately that did not last very long. We were sitting at a red light on 90 in Milton when we were rear ended by a car that was going 50 mph. Our Corolla was totaled, needless to say. After some research we decided to stick with Toyota, but did not want to deal with the FWB location at all as every time we would pull into that dealership for routine maintenance or picking up parts that were ordered we would nearly be swarmed by the sales staff that stood outside the front door, I don't like that, never have. We decided to go with Bob Tyler Toyota. I had chatted with Alyssa on the website and she put me in touch with Craig Bullington. We parked our rental car in front of the busy showroom and were not pounced on by a hoard of sales hungry staff members.....so far so good. We sat down right away with Craig and one of the first things I said to him, respectfully, was that I had been a Master Auto Tech for 25 years out of the 33 that I had put in at dealers, and that I knew all of the tricks that a salesman could come up with and that I didn't want to deal with any shady sales tactics. Over 3 decades of working my butt off in garages kind of turned me into a man that spoke outright honestly, albeit a little blunt. Craig understood exactly where I was coming from and assured me that no shenanigans would happen. Working with Craig was a GREAT experience, the best car buying experience I have ever had. He was extremely professional yet personable and there was no haggling needed. It seemed like a very good deal for both sides after a few numbers were discussed. My wife and I felt at ease almost instantly after meeting Craig. Everything flowed nice and easy....it took a bit of time, but that is to be expected, car deals are a time consuming process. After we were done with Craig we sat down with Shelby Scarborough to get a lot of papers signed and discuss warranties, etc. Shelby was very pleasant and we felt no pressure to buy an extended warranty or tire warranty. It was very easy to come up with something that worked well for us and Shelby, like Craig, was very professional and very friendly. She made a few suggestions and we were all set!!! As I have said, I have worked at new car dealers for well over 30 years and am a bit skeptical when buying a new vehicle, even a good deal more as I am disabled. Craig Bullington and Shelby Scarborough have shown me that at Bob Tyler Toyota there is no need for my natural skepticism. Craig and Shelby work like I did all of those years.....with integrity, honesty, and genuine old fashioned kindness with customer satisfaction as the number one goal. That seems to be lacking a lot in 2020. They are TREMENDOUS assets to your business Bob Tyler, and my wife and I feel like we were treated like family which is exactly what a car dealership should do. Keep up the great work, Craig and Shelby, it is something that you do naturally, I can tell!!! See you at the first service interval, our beautiful new 2021 Rav4 will be going nowhere else for service. More

Avery Greene is hands down the best car sales person we have ever dealt with. He was kind, genuine and down to earth. His knowledge and efficiency made purchasing our new Hybrid Camry XLE completely seamle have ever dealt with. He was kind, genuine and down to earth. His knowledge and efficiency made purchasing our new Hybrid Camry XLE completely seamless. Shelby in the finance department is an absolute gem and she was a complete powerhouse in getting us a deal we where very pleased with. And best of all we where in and out quickly. There wasn’t a whole lot of sitting around and waiting. Sean, the general manager, was very kind and professional. All in all we are very pleased and recommend Bob Tyler Toyota without hesitation. More