Bob Tyler Toyota

worst service ever. It has been the hardest thing to it get it serviced or the factory recall fixed. They will not work with you. had to wait 2 months for part to fix recall told it would take 2 days for f get it serviced or the factory recall fixed. They will not work with you. had to wait 2 months for part to fix recall told it would take 2 days for fix. I went to the dealership explained to them i work out of town and need a car for the time they had mine and i could only drop off mine late. Was assured this was not a problem car would be available When I received my reminder there was no mention of my rental. 3 days and 3 phone calls later i finally heard back only to be told a different story about my courtesy car I suggest you take the ride to Eastern Shore Toyota and get better service More

We bought a vehicle Saturday and Chandler Mull was our salesman. He did a great job explaining things to us, but he was not pushy at all. Very friendly and understanding. It was an easy transaction and we salesman. He did a great job explaining things to us, but he was not pushy at all. Very friendly and understanding. It was an easy transaction and we were pleased. More

Just bout a car from Bob Tyler Toyota. Service was wonderful, Clayton G was very helpful and knowledgeable. Wasn’t pushy or aggressive about selling, great customer service. Highly recommend wonderful, Clayton G was very helpful and knowledgeable. Wasn’t pushy or aggressive about selling, great customer service. Highly recommend More

Worst customer service, been treated as a "liar". Though my 2 cars bought through them. Mr. Tyler, Please pay attention to your Employees. Thanks HONDA. my 2 cars bought through them. Mr. Tyler, Please pay attention to your Employees. Thanks HONDA. More

Absolutely awful service all around. I bought a used truck in Jan 2021 from them and that experience was fine. I brought the truck in for a clunking noise I was having when stopping, which they couldn' truck in Jan 2021 from them and that experience was fine. I brought the truck in for a clunking noise I was having when stopping, which they couldn't diagnose and told me to keep driving it till it got worse (really safe right?!). After barely driving it for a month because I didn't feel safe, I was washing the truck and noticed my passenger side leaf spring was twisted. Brought it back and told them what was wrong and they then confirmed that was my issue. After waiting a week for them to repair my leaf spring (parts didn't arrive...short staffed so couldn't get to it, etc) I pick up my truck leave the dealer and my entire dash lights up. I turn around and come back, after making me wait for an hour and half I am told that the wheel bearing assembly is bad on the drivers side. Big coincidence! They then tell me I have to pay for that repair if I want it done. I asked to speak to the manager and he didn't even offer an apologize. Just told me there is nothing they can do. While waiting for my truck I watched 4-5 different customers pick up their "serviced" vehicle only to turn around in the parking lot because something wasn't done or a light was never reset. Their service dept is by far the worst I've ever been to. I understand being short staffed but your staff are not knowledgeable, helpful, or even the least bit apologetic. I'll never buy another vehicle or get any service done at Bob Tyler Toyota. If I could give 0 stars I would! More

I had an appointment at 9:15 on Thursday July 22 2021 I have been waiting 6 hrs for to call me back the guy Greg Mann said it would be 3 hrs to fix. Kept calling and No one return my calls. Very disappoint have been waiting 6 hrs for to call me back the guy Greg Mann said it would be 3 hrs to fix. Kept calling and No one return my calls. Very disappointing experience with this company More

Worked with a very nice young man. Steve. Helped my husband and I trade both our used cars to get a new dream car. Our sales person was friendly, polite and very knowledgeable of cars. Answered all o husband and I trade both our used cars to get a new dream car. Our sales person was friendly, polite and very knowledgeable of cars. Answered all our questions and was able to get us the payment we wanted. All the people writing negative reviews about Bob Tyler should remember that everyone deserves the chance to learn and to try a little patience. We are in our dream car and thanks to our young salesman are very very happy. Was treated with only kindness and professionalism. David and Monica Fortney More

I recently purchased a 2021 4Runner from Bob Tyler and everyone that I worked with was very friendly and helpful. They made the experience super easy and I was in and out in less than an hour and a half. everyone that I worked with was very friendly and helpful. They made the experience super easy and I was in and out in less than an hour and a half. They gave me the most for my trade, by far and I saved a ton of money compared to other dealers in the area. They had my best interest in mind, not just dollar signs. Will continue to recommend Bob Tyler Toyota. Thank you! More