Bob Tyler Toyota

went in for 1 got 2 I went into Bob Tyler Toyota looking for a used rav4 and ended up getting a great deal and finding a Tacoma for my husband. Sean helped us find exactl I went into Bob Tyler Toyota looking for a used rav4 and ended up getting a great deal and finding a Tacoma for my husband. Sean helped us find exactly what we needed, both within our budget and what we needed. There were several other associates who helped out along the way. Kim, the finance manager actually spent extra time at work (just before her vacation) making sure all of our paperwork was in order. She even spent extra time researching a licensing discount for military members, and this was after we had finished our deal. The team worked hard to get my husband and I what we needed and I appreciated all of the help, including the extra research on tow capabilites for Tacomas. As with any major purchase I recommend knowing your budget and doing your own research. Toyotas are known for being reliable and dealing with a Toyota gets you warranties you wont find elsewhere. More

Exceptional Customer Service Service rep Randi Williams has our sincere appreciation and gratitude for exceptional customer service. On May 1st, 2015 we encountered Check Engine Service rep Randi Williams has our sincere appreciation and gratitude for exceptional customer service. On May 1st, 2015 we encountered Check Engine and VSC lights on our 2005 Toyota Sienna XLE AWD while on vacation in Pensacola . It was a Friday afternoon, and we had planned to leave for NC early Monday morning. Randi pulled out all the stops, troubleshot and identified the issue - a failed timing belt tensioner, which had thrown the timing off. Randi found the needed parts and had the repair completed before close of business on Saturday afternoon. Randi had also contacted my local (Northern Virginia) Toyota service department and also my extended warranty company to try to help us out with the cost. She even arranged for payment over the phone and had the bill waiting for us at the sales desk when the dealership opened on Sunday morning. Overall, amazing! This is a prime example of "world class" customer service and Randi deserves a big, "Thank You!" And to the entire Bob Tyler Toyota team, you have our gratitude for exceptional customer service. More

interested in the right deal for the dealer and the customer Went in to schedule repair on older model prius, and walked out with peace of mind and transportation covered bumper to bumper 'til 2022. Entire staf Went in to schedule repair on older model prius, and walked out with peace of mind and transportation covered bumper to bumper 'til 2022. Entire staff was totally knowledgeable, competent and very professional. Zero sales pitches just very straight facts. Greg our sales person knew exactly every spec of the vehicle we considered. Then Kim the Finance Manager knew every detail by heart. and took us through the entire process with zero hitches. We have been doing business with this dealership for 25 years with few exceptions and every time we have a need, it seems we always go right back to the same dealership. The products sell themselves and very professional people fill in the details and these folks did so again. More

Excellent Customer Service I stopped by the dealership today to take care of paperwork. I was greeted by the sales staff and directed to the reception area. The young lady asked I stopped by the dealership today to take care of paperwork. I was greeted by the sales staff and directed to the reception area. The young lady asked me how she could help. She promptly called for someone in finance. Mr. Keith Kennedy arrived within minutes. I explained my situation and he handled the matter professionally. I completed the entire process in less than 20 minutes. This is the second vehicle I have purchased here at Bob Tyler. They have always treated me with respect and professionalism. I am only marking down price as they do not work with Navy Federal car buying service. Other than that one issue I have had a pleasant experience with this dealership and would recommend them. More

Sunshyne Holbert I bought a 2012 highlander from Jason Wistle in August 2014. There was no owners manual and he said he would have one to us in a few weeks. We Never g I bought a 2012 highlander from Jason Wistle in August 2014. There was no owners manual and he said he would have one to us in a few weeks. We Never got it and checked with him multiple times. We live in Louisiana, so your dealership is not a convienient location for us. About 3 weeks ago I got a mass email about a sale at Bob Tyler Toyota. I pressed the reply button and was surprised to be able to reply to a mass email. Even more surprising was within a couple of days I got a reply from Sunshyne Holbert and I got my manual Monday! I am so thankful to her for handling this for me so quickly! She is a wonderful example of what coustomer service should be. Jason Wistle, however was not. Thank you again to Sunshyne. She was curtious, timely and efficient. More

I love this salesperson and this dealership I have been recently searching for a new vehicle , i have already been to three other dealerships including Sandy Sansing, Hyundai and Eastern Shore T I have been recently searching for a new vehicle , i have already been to three other dealerships including Sandy Sansing, Hyundai and Eastern Shore Toyota before I stopped in at Bob Tyler Toyota. I was warmly greeted by Matthew Wilkerson, I explained my situation and what I was looking for, and he was able to sit down with me and spend the most needed time to explain how he can help me out and find the type of vehicle I wanted and to fit my budget. He listened to me (without cutting me off like previous salespeople were) and we came to the conclusion that a Prius is going to be the most bang for my buck. Even though I did not know very much about the Toyota Prius he went in depth to help me understand why the Toyota Prius is the best-selling hybrid vehicle in the world. After I test drove the vehicle I knew so much more than I thought I could ever know after only driving it for an hour or so, and after he spent this amount of time with me helping me know the options and the controls I was blown away and knew that this vehicle was the one that I wanted. When we sat down to go over the price he informed me that I could qualify for 0 percent financing and he was able to keep my payments with very little money down and my trade in the range I needed to be in. Matthew made it very easy and pleasurable to purchase a vehicle after my experience at other dealerships have been horrible. When I got out of Finance which I was very pleased with it as well he again went over the controls on the Prius so that I knew everything there was before I left the dealership. When I was leaving I felt like I was treated like royalty, the customer service skills were outstanding and I will continue to purchase the vehicles from Bob Tyler Toyota in the future as well as send everyone I know to the dealership and Matthew Wilkerson. More

Excellant customer service combined with quality workmanship Our family has two Toyotas and I have been working with Greg Mann for six years now. Always professional and takes care of my concerns. Honest and t Our family has two Toyotas and I have been working with Greg Mann for six years now. Always professional and takes care of my concerns. Honest and that is why I will be back! Thanks Greg and the Toyota service team. More

Awesome Experience! We purchased a vehicle from this dealership about 2 years ago and came back for another one! Shawn Edison was our salesman. He was very thorough in as We purchased a vehicle from this dealership about 2 years ago and came back for another one! Shawn Edison was our salesman. He was very thorough in asking what we were looking for and was eager to make sure he found the vehicle with the right fit for us. He was very professional and helpful! Not only did he check on details for us, but he didn't just walk to another office to get the info, he ran from place to place! Who does that? Not too many places of business! We were there a couple of hours and he made sure we were well taken care of. Kim Douglas from the Finance office helped us with our financing paperwork. Probably the least favorite part of purchasing a vehicle! She made the experience seamless and very quick! She was super sweet and very informative! Bob Tyler Toyota is a great place to purchase a vehicle. Drove off as happy customers, with a free tank of gas and smiles on our faces! More

Planned Maintenance I was contacted to bring my vehicle for service, brought it in. The shuttle picked and dropped me off. Mr. Hall helped me get to and from work in a ti I was contacted to bring my vehicle for service, brought it in. The shuttle picked and dropped me off. Mr. Hall helped me get to and from work in a timely fashion. There was a part needed and I know I will have everything done after it comes in. I know I will have a good experience for my follow up appointment. VIP also reached out to me about my trade in options. More

AWESOME EXPERIENCE!! Today was a great day. Working with Tony Teschel in Sales, Verne Hilt as the GM, and Kim Douglas in Finance made my visit and purchase of a Corolla f Today was a great day. Working with Tony Teschel in Sales, Verne Hilt as the GM, and Kim Douglas in Finance made my visit and purchase of a Corolla for my son an absolutely outstanding experience!!!! Verne and Kim helped me purchase a second Corolla today fir my son after he was in an accident that toalled his first Corolla (He disn't have a scratch on hjim afterwards and the other driver was at fault). Good to know how SAFE these cars are when needed. After the accident, I called Verne and he said "Come on in" and fnd something you lke and we will make it another great experience!! He was sooo RIGHT!! Thanks Verne for your advice and allowing me to again work with Kim to quickly get everything approved and signed once my son picked out his car!! The whole Bob Tyler team is TERRIFIC!!! Highly recommended to anyone looking for a new or used vehicle. No pressure, GREAT TEAM, and a fair price with no hassles. Thanks Bob Tyler team on behalf of my son and me!! One happy son and on happy dad makes for a great day!! More