Bob Tyler Toyota

Excellent buying experience My 3rd purchase from Bob Tyler Toyota. A verry friendly and hospitable group but what I like most is their "no nonsense" approach to doing business. My 3rd purchase from Bob Tyler Toyota. A verry friendly and hospitable group but what I like most is their "no nonsense" approach to doing business. Buyiing agreements are easily arrived at. No "nickle dime" haggling negitiations. Once an agreement is reached, the sales finalization process is completed expeditiously and with a friendly approach by all involved. I would suggest to anyone shopping for an automobile make Bob Tyler a necessary stop before any final purchase decision. More

Waste of time. Worst car shopping experience ever. Went to Bob Tyler to see a few used cars advertised online. One of the three cars was available to see and test drive. It was not our favorite but we Went to Bob Tyler to see a few used cars advertised online. One of the three cars was available to see and test drive. It was not our favorite but we drove the car and had the sales person appraise our trade. While we waited and waited and waited a bit more for the salesperson to return with some figures on the car. My wife and I finally had to ask the receptionist to page the sales person we waited some more. We could see the trade so no one was looking at the trade to make an appraisal. After we were tired of waiting, we advised the receptionist to have the sales person give us a call with the numbers. As we were leaving he finally came out to meet us at the car we were trading with his numbers to buy the car. The price for the car was more than the sale price on the internet and the offer for the trade was not worth the paper he handed us. Forget the price of the newer car this sales person had $900 as the price for the trade, which was between $1800 - $3000 below any other dealer in Pensacola. When I saw the number this sales person brought out I realized I just wasted a few hours of my life I will never get back. After I left we went to another dealer and sold the trade for $2500 cash and then found the perfect car at a great price. I do understand dealerships have to make money but how can a sales person, sales manager, or dealer stay in business know they are trying to steal from those who keep them in business. Buyer beware and be prepared if you go to Bob Tyler Toyota to purchase a vehicle. More

Absolutely superb new vehicle buying experience Excellent sales staff and management. No games. Straight forward. When the vehicle that I wanted was not available in stock, they ordered the vehicle Excellent sales staff and management. No games. Straight forward. When the vehicle that I wanted was not available in stock, they ordered the vehicle for me as I was willing to wait for the 6 weeks for it to be delivered. They got the vehicle for me 2 weeks earlier than promised and actually at a lower cost than the original agreed price which my credit union buying service had negotiated. Ask for Paul Soderlind, he was a fantastic salesman. Verne the General Manager also met with me several times and bent over backwards to help me order the vehicle that I wanted. Never once did they try to convince me to purchase a vehicle off of the lot. One of the finest dealerships that I have ever dealt with. Truly exceptional. More

Pleasant experience with knowledgeable staff I usually hate going to buy a car, especially with my husband but tonight changed my mind. Mostafa was friendly, not pushy, let my husband tell him ex I usually hate going to buy a car, especially with my husband but tonight changed my mind. Mostafa was friendly, not pushy, let my husband tell him exactly what we are looking for and willing to pay, he didn't try the usual games. Working with Kim Douglas, financial director, they got us a great deal on a great car, wonderful warranty, all with a smile and great personalities. Would definitely recommend, and definitely recommend working with Mostafa "Mo" and Kim Douglas. More

Go see Shawn Eidson The title says it all. My initial visit was very unpleasant but a sweet lady by the name of Sunshyne Holbert was very attentive and quick to fix my is The title says it all. My initial visit was very unpleasant but a sweet lady by the name of Sunshyne Holbert was very attentive and quick to fix my issue. She put me in touch with Shawn and I could not be a happier 2016 Tacoma owner. He is super helpful, knowledge and responsive. I ordered a vehicle back in September and while the wait felt like forever they made it as seamless as possible. More

Amazing sellsman The sellsman Steve Rollee was amazing he was one of the reason's I chose to buy with Toyota. I had an appointment to get to he made it possible for me The sellsman Steve Rollee was amazing he was one of the reason's I chose to buy with Toyota. I had an appointment to get to he made it possible for me to get my new car for a record car deal. I was so happy with my new purchase Steve made this whole car buying experience enjoyed. More

Abive and beyond doesn't cover it I am so thankful that Mo and Kim love their jobs so much that they go beyond to make things happen. We were on a certain budget and had very specific I am so thankful that Mo and Kim love their jobs so much that they go beyond to make things happen. We were on a certain budget and had very specific needs. Mostafa made sure to tell us exactly what options we had and what we would need to make it happen. Kim Douglas made sure that she made the banks work for us! She negotiated a better rate than we had originally thought we could get and she made sure she got us the lowest cost possible. They were friendly, not eager! They love their jobs, their employer and the brand! It shows in their eyes! They didn't have to do that for us. They could have said nope your budget won't work but they didn't. They said we can make it work. We got the RAV4 and we are so happy with it!! Thank you both for making our dreaded car buying weekend better than we could ever imagine!!! More

Amazing Service As soon as I arrived was greeted by Tony and then by Vern who were both friendly and wanted to help me find the car I wanted. They quickly got me a t As soon as I arrived was greeted by Tony and then by Vern who were both friendly and wanted to help me find the car I wanted. They quickly got me a text drive then after the drive decided I wanted to buy it. They made the process the most simple of any car I have ever purchased. Then Kim took the time to try multiple banks to get me the best interest rate possible. Actually hadn't even planned to buy a car that day but because of the staffs friendliness and eagerness to help me I decided I couldn't go wrong. They are the best and would recommend them to anyone looking to buy a new or used car. More

Fun Buying Experience The Sales Persons love to sell cars and it is a real car dealership. They don't seem to think they should sign their own service agreements, which won The Sales Persons love to sell cars and it is a real car dealership. They don't seem to think they should sign their own service agreements, which won't be good for their credit. They should be more responsible, but it is enjoyable to buy from Bob Tyler.thank you, Bob Tyler! Have a great afternoon! More

Quickest, Hassle Free Car Buying Experience, Great Service We got we to Bob Tyler Toyota took look for a Rav4, about 3 hours later, we left with a the car we wanted, and the deal was fantastic. Thanks to Jared We got we to Bob Tyler Toyota took look for a Rav4, about 3 hours later, we left with a the car we wanted, and the deal was fantastic. Thanks to Jared doing some of his Homework for us a few days earlier he made our shopping experience fast and efficient. This is our second vehicle we have bought from Jared, and both times he has offered us stellar service! Sarah also was able to assist us in sealing the deal with terms and services that were excellent. Kim in Finance was professional and efficient, bring us to a smooth ending to our car buying trip. Usually buying a new car is a long, stressful, experience. But we had a great experience again thanks to Jared, Sarah, and Kim. More