Bob Thomas Ford

Low Stress Buying Experience Just bought a 2016 F150 from this dealer last week, and the whole transaction was stress free and very professionally handled. I am a haggler when it Just bought a 2016 F150 from this dealer last week, and the whole transaction was stress free and very professionally handled. I am a haggler when it comes to large purchases, and our salesman Tony was very much a straight-shooter and played no games during the process. There was no going to check with the manager every five minutes, and never any pressure to buy anything I wasn't interested in. These guys are old school when it comes to operating with integrity and professionalism. This dealer has earned a new lifetime customer and I will be sure to recommend them to friends and family. More

Honest and Trustworthy Dealership Since age 17 I've bought or leased vehicles averaging about every 3 years. I'm 65 now having many dealership experiences that have been down right awf Since age 17 I've bought or leased vehicles averaging about every 3 years. I'm 65 now having many dealership experiences that have been down right awful to fabulous. I was referred to Bob Thomas Ford by a customer who assured me of their excellent sales and service. I have since gotten my third vehicle there and plan to remain a loyal customer with them. They have proven many times over their commitment to serve over and above my expectations with each purchase and service. More

used car The entire staff was professional, friendly and easy to deal with especially Tony Oliva, Colby and Chris. They rectified all issues I had and made my The entire staff was professional, friendly and easy to deal with especially Tony Oliva, Colby and Chris. They rectified all issues I had and made my car purchase a pleasurable experience. I will definitely recommend this dealer. Mike L. More

Customer service Great customer care everything went quite smooth and i drove out of there with the car i wanted they went over everything about the car with me and n Great customer care everything went quite smooth and i drove out of there with the car i wanted they went over everything about the car with me and no pressure More

Best experience ever Exceptional service. Bought my first car though Colby and couldn't be any happier. Everyone at Bob Thomas went above and beyond to help me and make th Exceptional service. Bought my first car though Colby and couldn't be any happier. Everyone at Bob Thomas went above and beyond to help me and make this the easiest process ever. Will be returning for our next car :) Highly recommend!! More

Stopped in between other Dealer appnts I wasnt really sure what I wanted, whether I would stay with a car, or go to the SUV level. I was concerned about financing and being raised by a "Ca I wasnt really sure what I wanted, whether I would stay with a car, or go to the SUV level. I was concerned about financing and being raised by a "Car-Dad" I am much more knowledgeable regarding cars, dealers practices, etc than most females. So I tend to definetly have my guard up. The only thing I was sure of was the color I wanted my vehicle to be. I left a nearby dealer after feeling pressured to "lease" instead of buy, a vehicle I didnt really want...Stopped into Bob Thomas on a whim knowing that I had been kind of eyeing Escapes recently. Had another appointment at a different dealer after that. A vehicle in the 2nd row jumped out at me, I walked right over to it. Salesman Tony O. came out to greet me, was very approachable and non-pushy. Test drove the vehicle and I was ecstatic over it immediately. I put a hold on it, which I was told was fully refundable if the "final" numbers were not to my liking. That was a Saturday afternoon, and by Monday I was cruising off the lot in my Escape. Tony and his team had stayed in contact with me on Sunday regarding processing the financing, which I was shocked by, considering technically its not a banking business day. The finance Rep George was very helpful as well. Overall the vibe in the dealership was easy-going, professional and personable. All of the staff I interacted with were very helpful. Tony O. kept the paperwork very simple and explained everything as we went along. I didnt feel rushed or pressured one bit thru the whole process. There must be a reason they have been in business so long...Now I know why I never heard any bad comments about Bob Thomas Ford from anyone over the years. Would definetly recommend and would use again. More

Traditional Customer Service It is very rare these days where one can walk into a dealership and be greeting with a sales professional who has the foundation of what traditional c It is very rare these days where one can walk into a dealership and be greeting with a sales professional who has the foundation of what traditional customer service is. My husband and I experienced this with Tony. He provided quality customer care when working with us with understanding of our needs in a vehicle. Tony made us feel no matter what we spent, we were very important to him. Because of his knowledge, skills and experience, we purchased our 5th vehicle from Bob Thomas. It was certainly a professional, yet traditional, experience we expected, and we received just that when working with Tony. Bob Thomas Ford in Hamden is lucky to have such a wonderful salesperson on their team. We are very happy with our vehicle and will continue to seek out Tony in the future. Best Regards, Tom and Maggie Griffin More

Excellent couldn't be happier Walked into bob Thomas ford with intentions of buying a new car, but was still indecisive about exactly what we wanted. Our salesman Tony walked us th Walked into bob Thomas ford with intentions of buying a new car, but was still indecisive about exactly what we wanted. Our salesman Tony walked us through all the options within our budget and we came out with our brand new focus st. He took the time we needed to make the right decision with zero pressure or fancy sales tactics. Can't wait to go back when I'm ready to buy my new truck. Thanks again Tony and Bob Thomas ford!!! More

My fifth car from Bob Thomas in 30 years. These people are easy to deal with in a town where you cannot take that for granted. Friendly helpful salespeople make you want to come back. I am hap These people are easy to deal with in a town where you cannot take that for granted. Friendly helpful salespeople make you want to come back. I am happy with my car, the fifth in thirty years in Hamden. I recommend Bob Thomas and Anthony Oliva. Tell them Paulie sent you. But they are too modest, they need a bigger sign so you have to look sharp. More

Excellent, Honest, No Pressure Salesperson (Charles from NY) My wife and I originally went to other dealerships looking for another vehicle that we could grow into with our 2 boys. Something that we could travel My wife and I originally went to other dealerships looking for another vehicle that we could grow into with our 2 boys. Something that we could travel in comfortably but everywhere we went we got that "dealer feeling" that feeling of being pressured to buy something, anything immediately. And you can tell that a sale is more about them than about your needs. But that is not the feeling that I got from Bob Thomas Ford, specifically from Tony Oliva. Tony came recommended to me by my parents that are long time (happy) customers of Bob Thomas Ford and have dealt with Tony. So I decided on my next trip to CT I would go and see if it was worth the hype and if I would get that dealer feeling. But I didn't get that pressured feeling. Tony was upfront and honest about EVERYTHING. I went back to NY feeling that this could work even though buying out of state can be a hassle. Tony made such a great impression on me that I knew it was worth a shot. Tony and I had countless conversations over the phone about the vehicle that he recommended based on our needs and wants even though at the time I was unsure he knew it was the perfect fit and he bent over backwards to get me info that I needed because I was in NY. Without a stand-up guy like Tony this would have never happened and smoothly at that! I was able to go back to CT on a Sunday and everything was in place and ready for me to sign and drive. Tony had done all of the leg work beforehand so that it could go as smooth as possible. He treated me as if I was Family and that's what made his service so great! He was so accommodating and put me at ease that it made it me feel like I had known him for years. I am so grateful for the service from Tony and he is a great reflection of what Bob Thomas Ford is all about! More