Bob Steele Chevrolet

Expect to wait for any service, including the free oil change. Much like an airline, many of the appointment slots are overbooked. I brought my new Silverado pickup in for an 0800 appointment at 0750 to change. Much like an airline, many of the appointment slots are overbooked. I brought my new Silverado pickup in for an 0800 appointment at 0750 to find they were overbooked and the advertised 60 minute oil change turnaround time would be more like 2+ hours. My appointment was made over 2 weeks in advance and their calendar was clear when I made the appointment per their scheduler. The service department folks gave the impression they don't care and were happy to cancel. Many issues are not within a service department's control, but scheduling IS within a service department's control. Not being prepared and overbooking is a real issue for customers and give the impression that your time and loyalty don't matter. More

All LIES just to get you in the door. We are looking for a new Traverse and found a nice one on the Bob Steele Chevrolet Website. The price was 35k so we called Bob Steele Chevrolet to confirm the price was a new Traverse and found a nice one on the Bob Steele Chevrolet Website. The price was 35k so we called Bob Steele Chevrolet to confirm the price was 35k - Spoke to Vanessa. She confirmed this car is on the lot and the price is 35k. We drove over an hour to see the car and BUY IT FOR 35K tonight. Sam was great but he quickly disappeared when things went south. Their Finance guy (sorry no name) came over and announced the car was now 39k, WHAT??? We spoke to RON the Manager and his explanation was that they needed to increase the price 7% because of low inventory. He said there was nothing he could do about it. BUT YOUR WEBSITE price? But Vanessa said??? NO NO NO. They don't care. They flat out lied and were not going to do anything about it. We walked out. This was the most unethical, dishonest, deceitful dealership we have ever encountered and we do not recommend them. More

It took 3 hours today for an oil change and replacement of a couple of air filters on my 2016 Corvette, with an appointment. Then the price of one filter at checkout was higher than the estimate. The kic of a couple of air filters on my 2016 Corvette, with an appointment. Then the price of one filter at checkout was higher than the estimate. The kicker was going out to my car afterward. The car was unattended in an isolated area around the back side of the building and had been left running for 15 minutes with the driver door partially open, in the rain, with the radio station changed, the music blaring, and the A/C system going full tilt, blasting air from all the vents. Any punk hanging around could’ve stolen the Vette in a split second. Hey Bob Steele… How about telling your employees not to fiddle with the controls/settings on my car? It’s MY car, not theirs. And keep it locked when unattended in a public area — like I do. Your lifetime free oil changes sure do come with a price. More

I was over charged on my diagnosis I was told 129.00$ n the charge me259.00 to tell me something I told him was wrong $129.00 for just a battery check the charge me259.00 to tell me something I told him was wrong $129.00 for just a battery check More

Free oil change but takes 3 hours xxxxxxxxx and sold me my truck with a chip in the windshield and never told me about it found out taking there certified peroened sticker off xx if you ask me they hide im my truck with a chip in the windshield and never told me about it found out taking there certified peroened sticker off xx if you ask me they hide imperfections with sticker More

Service department does not perform the work they charge you for. Be very cautious, check the work you are paying for. I paid for an oil change, tire rotation and front end alignment. My vehicle was a the s you for. Be very cautious, check the work you are paying for. I paid for an oil change, tire rotation and front end alignment. My vehicle was a the shop for four days, when I got it back the only work that was performed was the alignment. It had to go back for the oil change and tire rotation.. More

From the first few words that came out of this sales person’s mouth I would have left but my husband looked at a few vehicles.We left and went down the road to another dealership,so I called the sales p person’s mouth I would have left but my husband looked at a few vehicles.We left and went down the road to another dealership,so I called the sales person back to see what kind of deal could we get paying cash the sale person you don’t get deals by paying cash so I said thank you and hung up.I get a call right back and it’s the sales person telling me not to hang up on him I told him I didn’t I said thank you and hung up.he was so rude even when we just started talking so when we went down the road we did get a huge discount and payed cash for a car today.I WOULD not recommend going to this car lot…….t More

Based on a commercial on tv I decided to look at vehicles on the website. I didn’t get far in the app and decided to start again when I had time. I then received several texts that said my info looked good a on the website. I didn’t get far in the app and decided to start again when I had time. I then received several texts that said my info looked good and when could I get there to test drive. I got to the dealership at 540 pm and was in my new car by 815 pm. Big thanks to Julian, Keith, Steve and I’m sorry it was late when I finally inked the final page so I can’t remember the finance managers name. Everyone involved made this by far the easiest car purchase I have ever done. Customer for life for sure!!!!!! More

I never leave 1 star but this dealership only cares about through-put and not quality. I promise when you go or if you have gone you'll understand. Their mechanics are trash. This dealerships sale departm through-put and not quality. I promise when you go or if you have gone you'll understand. Their mechanics are trash. This dealerships sale department is decent, the finance department with Travis was great. The service department is dismal, from leaving tools in my engine compartment, not changing my oil filter, breaking my center caps on my LTZ wheels ( Bob replaced them without question). The mechanics always say they cant replicate issues, showing video evidence of the actual problem doesn't warrant them to investigate, they have to see it.... my brother has a colorado with a rattle coming from the timing chain and tensioner so it rattles on startup, he complained and they couldn't duplicate. He has camera's in his truck, before they returned it to him they started the truck 4 or 5 times to build pressure up and there would be no rattle when my brother got his truck back. They try to sell you xxxxxxxx "recommended" services for $500-$1,200. There's no such thing as a free oil change, 1. it's put into the price of the vehicle or loan, 2. GM recommends the oil filter on my 2017 Silverado for 2 years unlimited miles so don't count on them changing that or telling you, they do not lubricate your suspension whatsoever and fluids get topped off 1 of 5. Go somewhere else for service, I've been working with them since 2016 and I will not go back ever again. More

Recently took my truck here for service while I was visiting my mother over Christmas. I absolutely needed the work done my drivers side cv boot split open. Tyler in the service department was great. H visiting my mother over Christmas. I absolutely needed the work done my drivers side cv boot split open. Tyler in the service department was great. He made me aware that they are very busy and that there were no appointments available but they would get my truck squared away in their downtime. Fast forward to Monday the 28th. I call after not hearing anything for a week and I’m told that my truck is complete. I say “Perfect. I’ll be there in 30 mins.” To which I’m told by their incompetent service advisor William “well, you can’t pick the truck up yet. It’s our policy to not let the vehicle leave until extended warranty pays for the work.” I explained to William that I need to get back to Pennsylvania and he cowardly hid behind their policy. I told him to call and get the payment from General Motors extended warranty expedited and he told me that if I called the extended warranty company I would have better results. So I did call the warranty company and they informed me that William did send over the invoice but it was not approved because he missed a signature. I call William at this point and tell him what’s going on and told him to call the warranty people again and figure it out. At this point however the service department at bob steele Chevrolet was closed for 9 mins. After calling bob steele Chevy and finding out that I was unable to speak to anyone at service I decided to go get my truck. Went there and took my truck back and then called bob steele Chevrolet to let a message for their service department to let them know despite their “policy” I took my truck and I’d be there in the morning for my other set of keys. Shortly afterwards I received a phone call from Jeff the service department manager who apologized profusely on Williams behalf. Went to bob steele Chevrolet this morning to get my keys. Spoke with William and he said “well it’s our policy” William, please take a step back and look at the whole situation. I have a General Motors extended warranty, the claim was approved and the work was complete. You already knew you were going to be paid. I needed to be back in Pennsylvania and when you told me my truck was done I started lining work up in Pennsylvania. Missed a $5000 commission because you missed a signature William. Oh, also I have to stop somewhere else to get my oil changed before I can even go back to pa because despite my request to change the oil when I dropped the truck off it wasn’t done. Ultimately, it seems bob steele chevrolets service department is lost in the sauce. Hopefully they do something to make it right. More