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Bob Smith MINI

Calabasas, CA

4.9
104 Reviews

24500 Calabasas Rd

Calabasas, CA

91302

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Showing 104 reviews

May 29, 2013

Scotty Bem was an absolutely fantastic salesman!! His knowledge, demeanor and personality are what made our Bob Smith MINI customer experience incredible. He is far from the stereo type salesperson and More

by LSAP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty Bem
May 01, 2013

I just purchased a 2013 MINI Countryman All4 from Bob Smith over the weekend and I not only love the car, but had a great experience at the dealer. Richard Lloyd took a lot of time to show me the differ More

by millyp24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Lloyd, Eddie Ahmadie
March 19, 2013

Bob Smith MINI has redefined CUSTOMER SERVICE and what can be considered a GREAT PRICE from a car dealership from my perspective. It is by far, the best auto dealership I have had the pleasure of doing bu More

by Caseyd1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsten L. and Tim C.
February 27, 2013

Excellent Customer Service! They provided a loaner car, washed and vacuumed out our car. It was done on time. Very professional, and they explained everything they did to our car. More

by CooperClub1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Gates
February 01, 2013

Our experiance at Bob Smith has been wonderfull, Sue & Megan in the Mini Service Department always meets us with a smile,have been so helpfull and friendly every time we come in to have service done or More

by Jan Kramer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sue Bolger & Megan
January 14, 2013

I can't believe how rude Sue was when we went in there the other day. We ask about a renter car and she gave me attitude that they don't rent car they only loan them. Then when I went back to pick up More

by MiniBuyer22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sue
October 27, 2012

Having to take your car in for service is always a stressful time. Being treated with the kindness and care that I receive at Bob Smith Mini, it takes a lot of that stress out of the equation. Hands More

by mrsllbees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina
October 12, 2012

Ian & George the sexiest lads at BOB SMITH MINI ;) Seriously I have been coming here since 2005... 3 MINI COOPERS later, I can not recommend them highly enough, they truly find you the best deal! The More

by yasminas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian barnes & George bunnell, eddie ahmadie & sue!
September 26, 2012

well. their people is kind to our families, also they have great deal with it. especially, they sent handwrite letter with my picture with mini. usually, when my family purchased the other dealer shop t More

by cjtcolor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
marie
September 24, 2012

Run do not walk away from calabasas bob smith whether it is mini or BMW. I had purchased a brand new 2012 Mini Cooper that was 2 hours away from this dealership. I paid full and they did not even offer to f More

by nadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
josh, lori, aiisha
Oct 02, 2012 -

Bob Smith MINI responded

Nadia, we understand your frustration. We take our customers’ feedback seriously and your comments are very disappointing to read. We never want any of our customers to feel that they are not being treated with respect. If you would like to discuss the service of your vehicle further, please contact me directly. I can be reached at Natalie.nouskajian@bobsmithbmw.com. Thank you, Natalie Nouskajian, Service Director.