Bob Smith MINI

Christina is fantastic! She provides the same exemplary above-and-beyond service every time I come in. She is fast, efficient and friendly, absolutely wonderful to work with. You know your car is in the ri above-and-beyond service every time I come in. She is fast, efficient and friendly, absolutely wonderful to work with. You know your car is in the right hands with her. Thanks!! More

The best!!!!mr Josh from mini service was and is the perfect sample of customer service...thank you...remember if you want someone that will take care of your car and most important of yourself, Josh Ga perfect sample of customer service...thank you...remember if you want someone that will take care of your car and most important of yourself, Josh Gates is the man. More

We would like to send a sincere 'Thank You' to We would like to send a sincere 'Thank You' to Josh Gates at Bob Smith MINI - Calabasas for awesome service, every time! Our son, who will be start We would like to send a sincere 'Thank You' to Josh Gates at Bob Smith MINI - Calabasas for awesome service, every time! Our son, who will be starting college in the Fall, is very proud of his 2002 MINI Cooper! He takes great pride in his car and has worked very hard to afford the maintenance and making it his own. Josh has been a perfect fit for him, being a young guy himself, he's explained in detail the care and maintenance necsessary to keep it in great condition and we appreciate that! His attention to detail, his timeliness and courtesy are all reasons we go all the way to Calabasas even though we have a MINI Cooper dealer in our own city. More

Josh has consistently provided excellent customer service every time I've visited Bob Smith Mini. It is rare to find this level of excellence and consistency. He gets a perfect score from me because his cust every time I've visited Bob Smith Mini. It is rare to find this level of excellence and consistency. He gets a perfect score from me because his customer service skills are outstanding, and he is always happy to see me! What more can you ask? He takes care of my car, very proactively as well, answers all my questions, he's courteous, super nice and very knowledgeable. I give Josh a perfect five star rating every time I visit and I'd give him a raise if I could do that too! More

very cordial- very helpful- very willing to help- loaner car great- glad this is the dealer near me. Clean, comfortable environment for customer- Wouldn’t hesitate to use again car great- glad this is the dealer near me. Clean, comfortable environment for customer- Wouldn’t hesitate to use again More

I was met in the driveway the moment I pulled in by a Freud ky and caring representative who listened to my concerns and explained the service needed to me, and made sure I want going to pay for anything Freud ky and caring representative who listened to my concerns and explained the service needed to me, and made sure I want going to pay for anything I didn't need. The car was ready in a few hours and running like new again. I have recently moved from the east coast and had my car serviced at Southampton mini before and I must say, this new place could teach Southampton mini a thing or two about service , friendliness and just a great place to hang out while you wait for your car ( although I was offered and drove a brand new BMW while I waited for my car!) More

We purchased a countrymen-s all4 last december, we bought the extended warranty also. The dealership told us to allways have them service the car even thought we live over 100 miles north of them in Buellton the extended warranty also. The dealership told us to allways have them service the car even thought we live over 100 miles north of them in Buellton CA., they said thst is no problem because mini roadside would pay for the towing both ways which they did. We sent it in a couple of weeks ago for service and recalls, one of the issuse's was the sunvisors which they replaced which now is lose and rattles worse then it not opening properly, but the big issuse is the the vacuum pump (which of course is not under warranty) they said the sensor was broken but i would have to replace replace the hole vacuum pump of a cost of $700.00 plus dollars! I told them I was not getting any kind of codes on the dash about it so they told me it was not a big deal! The problem is the vacuum pump runs the breaking systems!!!! unknow of this my wife and daughter set off 4 days later to San diego. About 200 miles from our home on the I-5 freeway the breaks went out!! They took it in to Mini of San Diego and they replaced the pump, they even set a driver back to LA to pick it up so they could have it fixed the next day! Need-less to say it should have never left Bob Smith Mini like it was! Good thing my wife know how to drive and stop without breaks. And its a really good thing there wasn't an accident and nobody got hurt! I hope this gets back to Mini USA and Bob Smith mini! More

I ordered a 2013 MINI Cooper Countryman S for my son, Sean, approximately six weeks ago at Bob Smith MINI with Kirsten Lobetta. I want to share how sincerely wonderful our experience was with her. A l Sean, approximately six weeks ago at Bob Smith MINI with Kirsten Lobetta. I want to share how sincerely wonderful our experience was with her. A little background may be helpful. My 27 year old son, Sean, has some fairly significant learning disabilities and is very slow to trust and feel comfortable in new situations. He thoroughly enjoyed customizing his own car with Kirsten’s help. Because of the online reviews we had read about Kirsten, we went in and asked specifically for her. After just one visit, my son told me that we really “trusts” her and that he would like to work with her to order his car. So after a couple of test drives, lots of questions and some very expertise guidance, we were able to finalize the options for Sean's 2013 Countryman S. So why did we order Sean's Countryman from Bob Smith MINI? Kirsten Lobetta… period, end of sentence! First impressions in any business are so very important. Not only is she insanely knowledgeable with respect to the product she is selling, she is NOT PUSHY and after working with her the first time, we left feeling that she valued our business and that she felt we were serious about purchasing a car. I know that the standard practice in this industry is to push the sales staff to get contact information and to encourage them to reach out multiple times to try to get a sale. Kirsten did not push us and I suspect that she does not pressure other customers based on the reviews I have read. This is a model that must work well, as she seems to be the busiest salesperson on the floor. In our specific situation, this philosophy was perfect and helped Sean feel comfortable from the very first handshake to the last hug. On a more personal note, she made Sean feel important. She looked at him and answered every single one of his questions, sometimes more than once. She covered each option with him carefully, making sure that he understood before moving on to the next option. I know this sale required so much more of her time, but the TLC she had for Sean meant so much to both of us. So many times, professionals do not take Sean seriously and brush him off. So why did we buy Sean's Countryman from Bob Smith MINI? Because they have an amazing sales associate, Kirsten Lobetta. We absolutely recommend Kirsten Lobetta at Bob Smith MINI to anyone who is looking to order their MINI Cooper. More

We have been at Bob Smith MINI for years and have received the best service from the amazing team of Sue and Christina in the service dept. They always are so kind and take great care of us, making s received the best service from the amazing team of Sue and Christina in the service dept. They always are so kind and take great care of us, making sure we are well informed and going the extra mile. We have bought 3 MINI's here and have only experienced a fantastic, no pressure deal. George was our salesman, kind and patient as we quickly got our lovely cooper. I recommend this dealership to anyone wanting top of the line service. More

Scotty was absolutely fantastic!! His knowledge, demeanor and personality are what made our Bob Smith MINI customer experience incredible. I can honestly say that Scotty is far from the stereo type demeanor and personality are what made our Bob Smith MINI customer experience incredible. I can honestly say that Scotty is far from the stereo type auto salesman and is what every car shopper would hope for, when they walk through the door of a dealership! In searching for our ideal vehicle, we visited several dealerships to explore alternative brands and encountered many sales people along the way. NONE were as professional, courteous and helpful as he was. We are happy to be BOB SMITH customer's and look forward to our service experience next! More