Back

Bob Smith BMW

Calabasas, CA

4.7
286 Reviews

24500 Calabasas Rd

Calabasas, CA

91302

Directions

By Type

Showing 286 reviews

December 30, 2007

I leased a lemon. A BMW X3 that was a demo off the lot. Had 15,000 miles on it and they said it was in excellent condition but they forgot to mention the horrible noise that came out of the engine when you More

by beachlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Smith owners son
October 21, 2007

Purchased a BMW from Bob Smith. We discovered that a $450 item we purchased was never provided to us. When we asked about it, we were put off, ignored, and given the run around. We were then told that More

by gorrgorr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia in Customer Service
March 27, 2007

Be careful, tricky salespeople, they take a long time to answer phone calls. They do not like to help the customer after the sale. If you buy from them, be very weary and get everything in writing. More

by Kylecool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristin L.
February 21, 2007

Since they moved to Calabasas, the dealership is so buzy, everything takes longer. My 325I could not be serviced as scheduled because one tech called off sick !! Then I had to wait 4 hours for the shuttle to More

by 7200RPM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Natalie M.
November 25, 2006

I had a great experience at Bob Smith. My salesman, Jeff Kline couldn't be better, he and had all the pricing done before I got there and I was out in 1 hour. I have checked pring since and I got a great p More

by yahmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Kline
August 11, 2006

Went to Bob Smith looking for an '06 M-3 with SMG. Didn't have an '06 on lot but drove an '03. Seemed in mint condition and offered to buy it. Up front I said I wanted a CD changer included. Salesman said, s More

by stgeorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Kline
June 08, 2006

I went in to get the back passenger rear window and windshield wipers fixed. After about two hours they called me and told me that the rear window is working but still working on the windshield wipers More

by enjoyme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
April 29, 2006

We had a very bad experience with Larry. He did not seem interested in selling the car, on asking he if he would negotiate for the price, his reply was that he would if he thought we were interested, even t More

by manavpreet
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Larry Shapiro
April 03, 2006

After a previous not-so-wonderful experiennce with Bob Smith BMW, I decided I would try them out on a softball of a service job. I brought my BMW in at 9:30 per my appointment to have the tire pressure More

by shootingstar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brent (service advisor)
March 08, 2006

NEGATIVE EXPERIENCE with “Bob Smith BMW” management. I bought a “demo vehicle” BMW less than one year old. The next day I’ve noticed the low coolant light ON. Later, before starting a lon More

by cosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Catherine Smith
...
28