Bob Smith BMW

This was by far one of the best sales experiences I have ever had. The Bob Smith employees were all first class. The salesperson, finance department and service department were all extremely knowledgeable ever had. The Bob Smith employees were all first class. The salesperson, finance department and service department were all extremely knowledgeable, professional and very courteous. I was even introduced to the General Manager(s), which reassured me that they took pride in their dealership and cared about each customer who walked through the door. I am highly recommending my friends to visit Bob Smith if they are in the market for a BMW. More

Every person that I encountered at this dealership was friendly, informative, helpful, positive, and willing to get me the answer if they did not know it themselves...I would absolutely recommend this dea friendly, informative, helpful, positive, and willing to get me the answer if they did not know it themselves...I would absolutely recommend this dealership as well as go there again myself! Thank you! More

I just leased my second 328i from this dealership. My sales guy, Hamlet, was awesome! He was straight forward, knowledgeable and actually made the process enjoyable. Friendly service department staff to sales guy, Hamlet, was awesome! He was straight forward, knowledgeable and actually made the process enjoyable. Friendly service department staff too. I recommend Bob Smith BMW to all of my friends. More

for years, I have been taking my cars to Bob Smith for service as well as have purchased 4 cars from them. In both aspects, the service and attentivness has been great. Sometimes the cars may encounter service as well as have purchased 4 cars from them. In both aspects, the service and attentivness has been great. Sometimes the cars may encounter more complex problems and they are especially good with explaining the situation and making the service experience very smooth. These guys know what they are doing... More

These people are amazing. I have had excellent service and numerous excellent sales experiences at Bob Smith BMW. Family owned for over 40 years, these people really know their customers and you can tell and numerous excellent sales experiences at Bob Smith BMW. Family owned for over 40 years, these people really know their customers and you can tell they care. I have referred several friends to them, including to their MINI dealership, and ALL of them have given glowing reviews. More

I had a problem with my 2003 530i sedan. I told the service rep exactly what happened when my car broke down and we both agreed that it was the alternator. I left the car at the dealership for repairs service rep exactly what happened when my car broke down and we both agreed that it was the alternator. I left the car at the dealership for repairs. When he called back he told that it would cost approximately $1,000.00 to replace the alternator! $1,000!! Are you kidding?! Then he said the technician "noticed" that I had leaks in some hoses, oil leak in manifold cover, etc. It was obvious that they were just trying to add as much costs to my tab as possible. This is not the first time this has happened to me there - last time they wanted $2,600.00 for ROUTINE MAINTENANCE! What is this dealer smoking! I took my car to an independent repair shop and the $1,000 repair was completed for only $534.00 out the door! Half price! AND this mechanic noticed nothing additional needed to be done. The car, he said, was fine. Also Bob Smith BMW damages your paint job every time they let their crew wash and polish your car. They don't know what they are doing - they use a dirty buffing wheel and they obviously are not trained properly. I dropped off my car and 2 days later I returned to find horrible swirl marks and scratches all over the car! They permanently scratched my paint job. Just look at all of their used cars on the lot - you'll see signs of scratches and swirl marks. Summary - they charge very high prices for very average work! More

Consistently terrible. Multiple tries to fix the Consistently terrible. Multiple tries to fix the problems. Lame excuses. Gouging. Couldn't even change a light bulb: They changed my tail light bu Consistently terrible. Multiple tries to fix the problems. Lame excuses. Gouging. Couldn't even change a light bulb: They changed my tail light bulb (w/o asking!) and left the wires hanging out of the trunk panel! Lost screw and trim plugs, busted the gas filler cover pull toggle. Sloppy and expensive. great combo! More

I have never taken the time to even rate a movie or restaurant, let alone a dealer, but I could not let this sit untold. After four purchases in two years and multiple referrals that led to purchases, restaurant, let alone a dealer, but I could not let this sit untold. After four purchases in two years and multiple referrals that led to purchases, I found out this past month that I had, simply, been duped by the size and reputation of this Calabasas giant. More than a dozen calls back and forth, but 'Mr. and Mrs. Smith' could not come close to a price I received in one call from a dealer just a bit further up the 101 on Van Nuys Blvd. I blame myself for never having shopped them; I truly believe I would have saved thousands and thousand of dollars, as none of these were entry level BMW's. More

Never recommend ...never will go back. They will rip you off...lie and even be sexist to the women that walk in. This is the most unprofessional establishment I have ever encountered. They overprice thier c off...lie and even be sexist to the women that walk in. This is the most unprofessional establishment I have ever encountered. They overprice thier cars and even lie about what they are really suppose to sell them for....I warn you now be prepared for a car-life of agony if you chose return this this dealership. More

Horrible experience at Bob Smith BMW, service dept. I'm so dissastisfied, I wrote a blog dedicated to this dealership. http://boycottbobsmithbmw.blogspot.com/ They basically lied to me when I had an so dissastisfied, I wrote a blog dedicated to this dealership. http://boycottbobsmithbmw.blogspot.com/ They basically lied to me when I had an accident with their loaner vehicle as my car was in service. My insurance carrier quickly paid for the repairs, less my $1,000 deductible. I did not have the $1,000 at the time so Bob Smith BMW (John Brison) said no problem! Just pay it when you have it. "Howie" Brian Howard, asst. manager of the service dept. made payment arrangements with me of $250/ mo til the $1,000 is paid off. Next thing you know, an attorney is calling me requesting over $4,000 in loss-of-use charges because Bob Smith's body shop took 56 days to repair the vehicle. I was never told about these add'l charges. Long story short, Bob Smith lied and I ended up paying WAY more than my $1,000 deductible. Check out my blog! AVOID BOB SMITH BMW More