Bob Smith BMW

I have been bringing my car for normal maintenance service for 3 years at this dealer. They are doing fine with these services. Finally I had mechanical problem to the car and they treated me like I service for 3 years at this dealer. They are doing fine with these services. Finally I had mechanical problem to the car and they treated me like I never exist. This is the way they serve their customers by ignoring to my call. Finally I brought the issue to Service Manager who took 2 weeks to get back to me after couple emails to remind if she have a chance to look at my issue. Finally they got back to me and they did not take the responsiblity to take care the issue and instead blame to me and other people. My experience with BMW in Beverly Hills is much better than with them. They would take care the problem right away without ask too many questions. I will never bring my car back to Bob Smith again and also let all my friends know my bad experience with Bob Smitth BMW. More

Bought my CPO 750i from a dealer a bit north of Bob Smith. The experience there was not good at all so I looked for a new place to service my car. After recommendation I picked Bob Smith BMW and specif Smith. The experience there was not good at all so I looked for a new place to service my car. After recommendation I picked Bob Smith BMW and specifically Ken. He is very knowledgeable, great to deal with and gets the problem resolved in quick and responsive manner. Issues that the other dealer kept my car for weeks and did not actually fix, Ken correctly diagnosed the problem and resolved the issue quickly. Don't expect him to pickup phone calls every time you call but that is really not needed with him. He does not miss anything. Simply describe your problem and let him do his work, you wont be disappointed. He knows more about the problem after you describe the issue than most dealers do with hours of diagnostic. I have been to service my car at this dealership several times and been happy every time. The service I have received from Ken has sold me on the dealership so much that I will buy my next BMW from BOB SMITH. They maybe slightly higher priced but you will get that and more back in long run. They took such good care of me even with the fact that car was purchased from another dealer I cant imagine ever buying a BMW from another dealer. More

BOUGHT A USED CERTIFIED PRE-OWNED BMW- A WEEK LATER FOUND OUT THAT THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NEVER DISCLOSED AND YET IT SOMEHOW HAD PASSED THEIR INSPECTION- THEY HURRIED UP AND TOOK THEIR CAR OUT THAT THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NEVER DISCLOSED AND YET IT SOMEHOW HAD PASSED THEIR INSPECTION- THEY HURRIED UP AND TOOK THEIR CAR BACK, PROMISING A BETTER CAR- - NEVER DELIVERED IT!!!!!! THEY LEFT US WITH A DENIED LOAN, NO LOANER CAR, BUNCH OF EXCUSES AND LIES. DO NOT BUY ANY CARS FROM BOB SMITH THEY ARE FRAUD!!!THEY SELL LEMON CARS THEY BUY THEM FROM AUCTIONS-FIX THEM UP AND MAKE INSPECTIONS PASS TO CERTIFY THEM-THEY ARE LIARS WHO SHOULD BE REGULATED. I STRONGLY ENCOURAGE ALL THOSE WHO HAD SIMILAR EXPERIENCE TO FILE A COMPLAINT WITH BBB- BECAUSE I HAVE!!! More

JUST LEASED A BMW FROM BOB SMITH DEALERSHIP LAST MONTH. DROVE OFF THE LOT WITH A DEEP SCRATCH ON MY REAR PASSENGER WINDOW UNNOTICED. SCRATCH WAS NOTICED BY THE WINDOW TINTING COMPANY THE NEXT DAY. AFTER DROVE OFF THE LOT WITH A DEEP SCRATCH ON MY REAR PASSENGER WINDOW UNNOTICED. SCRATCH WAS NOTICED BY THE WINDOW TINTING COMPANY THE NEXT DAY. AFTER THREE WEEKS OF CALLING AND LEAVING MESSAGES AND NO RESPONSES FROM THE BOB SMITH DEALERSHIP, I DROVE TO THE LOT. SALES MANAGER LOOKED AT IT LAST WEEK AND TOLD ME THAT HE WILL GET BACK TO ME IN ONE DAY. 7 DAYS LATER AND NO PHONE CALLS, I DROVE TO THE DEALERSHIP JUST TO BE TOLD THAT THEY ARE NOT GOING TO SERVICE MY CAR. THIS IS A CAR THAT THEY SOLD ME LAST MONTH. I HAVE NOT EVEN MADE MY FIRST MONTH'S PAYMENT. OBVIOUSLY BOB SMITH DEALERSHIP, WAS TOO WILLING TO TAKE MY MONEY, BUT NOOOOOOOOOOOO SERVICE FOR THE CAR THEY LEASED TO ME!!! EXTREMELY DISAPPOINTED. WILL NOT EVER EVER RECOMMEND THIS PLACE TO ANYBODY. NOT VERY PROFESSIONAL. FAMILY OWNED BUSINESS AND NOT PROFESSIONAL AT ALL. More

Chris Morano is honest and went out of his way to make the deal happen! He is a great asset to Bob Smith dealership. The environment at Bob Smith is very friendly, kid's friendly and make you feel like ho the deal happen! He is a great asset to Bob Smith dealership. The environment at Bob Smith is very friendly, kid's friendly and make you feel like home! First time buyer at this dealership and I will strongly recommend this dealer and Chris Morano! Anil Gunaratne More

Saturday 6/12/10 my fiancee and i arrived at Bob Smith BMW after leaving Mercedes Benz of Valencia (terrible experience there). We were promptly greeted / yes greeted by salesman Baris.....Often times you BMW after leaving Mercedes Benz of Valencia (terrible experience there). We were promptly greeted / yes greeted by salesman Baris.....Often times you feel like you are being swarmed at dealorships...Not so at Bob Smiths ! Baris was totally professional,kind, and considerate... Baris knew everything about these cars , and did everything possible to make this experience a positive situation...We got a fantastic deal and left there with smiles on our faces.....When we return to buy another BMW we will be looking for Baris !!!!! thanks so much for making our day...p.s. KUDOS to Maria in the finance department for how fast she got us in and out with herself having such a busy day !!! Mr. Bob Smith you should be so proud to have employees of this CALIBER !!! sincerely Steve Martin and Jill Davis... More

I just leased my 2009 Z4 from Bob Smith BMW in Calabasas, CA., and had a fantastic experience. The Salesperson, George Bunnell, explained features of the car, was very professional, very knowledgeable, and CA., and had a fantastic experience. The Salesperson, George Bunnell, explained features of the car, was very professional, very knowledgeable, and courteous. He worked with Joe Kelly, the Manager, to give me a great deal on the car and on my Lexus trade-in. I was also treated very well by Dan Kras in the Finance Dept. My accessories and other options were handled by Catherine Hodac in the Service Department, who took care of my questions efficiently and expeditiously. I would highly recommend this team and dealership for your next BMW lease or purchase! More

I had a great experience. Megan Hosp was great! She made sure I was shown exactly what I was in the market for and worked out payments to fit my budget. All of the people at Bob Smith were nice and answered sure I was shown exactly what I was in the market for and worked out payments to fit my budget. All of the people at Bob Smith were nice and answered all of my questions. I have recommended them to multiple people. More

Leased a new X5. Coming from out of town, I needed support in locating the correct vehicle and for the right price. Bob Smith was on it! They not only found the vehicle right away, the were in const support in locating the correct vehicle and for the right price. Bob Smith was on it! They not only found the vehicle right away, the were in constant communication with me, gave me a payment I could afford and had all the paper work done ahead of time so I only needed to show up and sign a few documents. Great Customer service. Will be coming back again. More

We leased a BMW 5 series from Bob Smith- the staff was helpful and courteous. We have taken the car in once for its service- and it couldn't have gone smoother from the rental car to pickup. Very easy- helpful and courteous. We have taken the car in once for its service- and it couldn't have gone smoother from the rental car to pickup. Very easy- very fast. And they have a hot chocolate machine that dispenses amazing hot chocolate- not that that has anything to do with buying/leasing a car- but it certainly doesn't hurt. I would and have recommended this dealership to several individuals who have all had the same great experience. More