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Bob Sight Independence Kia - Service Center

Independence, MO

3.2
191 Reviews

191 Reviews of Bob Sight Independence Kia - Service Center

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October 02, 2021

Will continue to use KIA for our service. Jim has such a great attitude in his department, that you want to ask for him every time!! More

by hjay488
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim in service
Oct 06, 2021 -

Bob Sight Independence Kia responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Andy Pack, apack@bobsightkia.com

June 04, 2021

Two times in a row the service department forgot to reset the oil service indicator. This can be frightening to a young person who thinks the time has expired for service. I called the service department a More

by bandman1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Rodecamp
Jun 08, 2021 -

Bob Sight Independence Kia responded

Thank you for taking the time to share your recent experience at Bob Sight Independence Kia. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Andy Pack, apack@bobsightkia.com

April 04, 2021

They had my car 6 1/2 weeks. Was worse went I picked up, then when I dropped off. Poor service. Do not use them More

by Crystal
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathan, Jeffery
Apr 06, 2021 -

Bob Sight Independence Kia responded

Crystal, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Andy Pack, apack@bobsightkia.com

Apr 06, 2021 -

Crystal responded

Sent email to Jeff the service manager. I spoke with Nathan at least daily. I ask for them to involve higher management at that time. I am sorry they did not feel that was a good option. You have both my email and phone number in your records. Feel free to contact me any time.

April 03, 2021

Ease of doing business. Online and finance partnership with my bank. Bryan Nickerson was awesome. Laid back, knowledgeable, and easy to work with. Definitely will refer people and come back in the future! More

by megnmor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Rodecap
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Nickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.D. LeBow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Bob Sight Independence Kia responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Andy Pack, apack@bobsightkia.com

February 04, 2021

I have a 2020 Kia Sorrento that I purchased from Bob Sight Kia 11 months ago. I love my salesman. Too bad I cannot say the same for their Service Department. I had an oil change today. Everything went f More

by Cynthiac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I have no idea - she was in the service dept
Feb 08, 2021 -

Bob Sight Independence Kia responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Andy Pack, apack@bobsightkia.com

August 23, 2020

Went in for a problem with the brakes on my 18 Sorento. The service adviser started out hinting that whatever was going on might not be covered by the warranty? They found the front rotors were warped at 2 More

by better
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandy in Service
Aug 25, 2020 -

Bob Sight Independence Kia responded

We appreciate you sharing your experience with Bob Sight Independence Kia. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Andy Pack, apack@bobsightkia.com

March 06, 2020

Don't skip out on these guys they always take care of their customers. They are honest and get the work done in a fast time frame. More

by michellebeeghly
Recommend Dealer
Yes
Employees Worked With
Shaun
March 04, 2020

Everyone was very helpful. The service was fast and efficient. I was glad I didn't have to spend my whole day in the dealership. More

by dwise
Recommend Dealer
Yes
Employees Worked With
Jack Spence, Robby Harmon, Nate Sousley
February 26, 2020

They always do a good job, and everyone is professional and friendly. We can always get an appt by the next day at the latest when we call for service. More

by Darlene
Recommend Dealer
Yes
Employees Worked With
Sean Larkin
Feb 28, 2020 -

Bob Sight Independence Kia responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Andy Pack, apack@bobsightkia.com

February 13, 2020

Great Service Everyone is friendly And courteous. I’ve bought two cars from here and have always had great service. The wait time to replace my battery wan’t very More

by felinesx3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Palladeno, Nate Sousley
Feb 24, 2020 -

Bob Sight Independence Kia responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Andy Pack, apack@bobsightkia.com

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