Bob Sight Independence Kia - Service Center

I had an appointment to get a recall fix on June 6th. Got out there - said oh you didn't order the part (isn't that YOUR job??). They said it would be a week. Here it is August 14th and I have called Got out there - said oh you didn't order the part (isn't that YOUR job??). They said it would be a week. Here it is August 14th and I have called or left messages 7 or 8 times with NO response. Furious. Cannot get a single human being on the phone. This car has a risk of fire due to this recall... you would think they would actually care about that. More

Don't care about customer service. Overpriced $99 oil change. Wouldn't match competitors $10 coupon. Even to keep me as a customer. I bought my car from them...been getting service the Overpriced $99 oil change. Wouldn't match competitors $10 coupon. Even to keep me as a customer. I bought my car from them...been getting service there for 12 years. They raise there oil change to $99 and then talk down to me explaining why they won't give me $10 off. Don't buy a car here if you want to be respected. They will rip you off in the service dept. More

We purchased a 2019 Kia Optima from there a few years ago and overall the purchase was pleasant. HOWEVER, we recently just found out that our car has an excessive oil consumption issue that Kia is known for and overall the purchase was pleasant. HOWEVER, we recently just found out that our car has an excessive oil consumption issue that Kia is known for and they were far from helpful!!! Johnna in the service department was incompetent, and extremely rude over the phone. All I did was ask what they could do and she was whispering with someone on the other end and basically coming up with every way they could NOT to help us! When I told her we will not be purchasing another kia from them if this was the level of service we are going to receive, she hung up the phone on me! I highly recommend that you proceed with caution when purchasing a vehicle from a dealership that refuses to back their product and is so willing to be combative when it comes to an issue beyond the purchase! BUYERS BEWARE and to be clear we gave them a 5 Star after our purchase so don't be fooled by that either! More

I previously gave a one star rating regarding an engine replacement request that was denied. Once the General Manager reviewed my concern, he contacted the Service Advisor and concluded that they had proce replacement request that was denied. Once the General Manager reviewed my concern, he contacted the Service Advisor and concluded that they had processed the wrong Warranty Bulletin. The General Manager contacted me and told me that they made a mistake and that they would replace the defective engine free of charge and provided me with a new Kia Sorento as a Courtesy Car while the engine was being replaced. I am very happy with the way things turned out regarding my engine replacement. More

Nice people very helpful no dead time work up paperwork fast would buy from them again fast would buy from them again More

I cannot even begin to explain how disappointed I am with Kia and with Bob Sight Kia. We have a 2016 Kia soul with 66,000 miles on it that needs the catalytic converter replaced for a third time. 66k miles Kia and with Bob Sight Kia. We have a 2016 Kia soul with 66,000 miles on it that needs the catalytic converter replaced for a third time. 66k miles and catalytic converter number 3... We need to now have it towed from Bob Sight to a small mechanic shop in order to save as much money as we can because we simply cannot even afford this repair. We have spent hours on the phone with Kia and with Jeff the service manager and we have given up. The big guys win and the little guys lose. However, we need a car, and unfortunately it looks like it will be about $2400 just to have it running again. 66k miles, catalytic converter #3, and somehow this is ok with Bob Sight Kia and with Kia in general. More

My salesman is always awesome every time I buy a vehicle here. The service department is timely and their customer service is great. here. The service department is timely and their customer service is great. More

Karalee Mosher handled my recall notice and was friendly and got me in and out in no time. Great job! and got me in and out in no time. Great job! More

Fast friendly service with an attention to detail that in my opinion is second to none my opinion is second to none More

I have a 36 months service contract for oil change with Bob sight Kia. On 11/05/2021 I went for an oil change, the director of financial operations Mike Goslee stated that my contract was only for 8 oil ch Bob sight Kia. On 11/05/2021 I went for an oil change, the director of financial operations Mike Goslee stated that my contract was only for 8 oil change. I already had 9, I have to pay $46 from now on for Oil change. I asked him to print the contract, and show me where 36 months meant only for 8oil changed. He left me hanging for hours, and when I insisted he said he will call the cops on me. I am pregnant. I drove 1hour to get the oil change in my car because I know I have a 36 months contract and suddenly I was denied the service that I paid for. When I call the century service maintenance care administrator they confirmed that my contract is valid until 01/28/2023. They are operating under deceptive and unfair business practice. Therefore I would like to report them and sue them based on what I went through that day. The man who inflicted this emotional distress to me is the director of financial operations. His name is Mike Goslee. His phone#: (816) 461-1657 and his e-mail: mikegoslee@yahoo.com More