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Bob Sight Ford - Service Center

Lees Summit, MO

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88 Reviews

88 Reviews of Bob Sight Ford - Service Center

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June 07, 2024

My expectations were set, defined, and met by the Bob Sight team! They are my new place to get my truck serviced. Even though they are 1.5 hours from my house, every minute is worth it! More

by jmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reed
Jun 12, 2024 -

Bob Sight Ford responded

Thank you for choosing Bob Sight Ford for your truck service needs! I am thrilled to hear that we exceeded your expectations, and I appreciate your loyalty. I look forward to serving you again in the future! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

September 29, 2022

I called to get an appointment for an oil change. They told me to bring it in and they would work it in. So I dropped it off the evening prior in the dropbox and left it with them all day. All I More

by Big John
Customer Service
Recommend Dealer
No
Employees Worked With
Can't recall
Oct 03, 2022 -

Bob Sight Ford responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

June 15, 2022

Always confident I’ll be treated right. . Brian (service) is great at letting me know exactly what has to be done and why.. Dave (sales) is honest/dependable.. have purchased several cars More

by Rich in Mo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian.. service, David Whittaker
Jun 22, 2022 -

Bob Sight Ford responded

Thanks for your perfect review, Rich! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

May 19, 2022

Made an appointment with Tommy to have them fix a recall and do an oil change and rotation and pull some codes from a check engine light. I took it in on appointment day and Tommy said they don't have the p More

by DontGOhere!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tommy in Service
May 23, 2022 -

Bob Sight Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

March 10, 2022

I was scheduled for a routine oil change and I also had a noise which sounded like something loose causing a rattling. The Service Associate listen to my concern and found it and fixed it. My oil change was More

by DZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommie -Service Department
Mar 15, 2022 -

Bob Sight Ford responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

February 11, 2022

Easy to schedule vehicle in for repair. Service associates understood my issue and proper repairs were made promptly. This team is professional and easy to work with. More

by rferg24747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department-Brian
Feb 16, 2022 -

Bob Sight Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

December 07, 2021

Took my car for service cause it was dead! Luckily is was just a dead battery. The service department (particularly Glen) was super helpful and friendly and I will definitely be taking my car back to them fo More

by stacysky32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen-service department
Dec 10, 2021 -

Bob Sight Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

May 27, 2021

Service department has fallen off last couple of years. I always get the technician that is new or maybe just bad techs. Always have to drive back in to have the service finished properly. Its getting o More

by Fiesta ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Richwine Todd Gray Glen Ardolino, Zachary Sight, Brian Sight, Jeff Sight
May 28, 2021 -

Bob Sight Ford responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

May 29, 2021 -

Fiesta ST responded

How about you have the service advisor contact me and set up an appointment to fix all the mistakes that were made?

December 22, 2020

I was very pleased with the service. I was told that I can make an appointment the next time I need service which is good to know. More

by bloe508
Recommend Dealer
Yes
Employees Worked With
Service
Dec 28, 2020 -

Bob Sight Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

June 27, 2020

Chad Richwine and his staff have cared for us for quite some time now. They service 4 different Super Duty trucks for us and sometimes under special circumstances. They go the extra mile and routinely go o More

by Rook
Recommend Dealer
Yes
Employees Worked With
Chad Richwine
Jun 30, 2020 -

Bob Sight Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bob Sight Ford's Service Department. Regards, Brian Sight and Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550

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