Bob Rohrman Toyota

Great Customer Service, Some Vehicle Issues Throughout our experience with Bob Rohrman Toyota Scion, we always felt like we had great customer service. We always felt comfortable and didn't feel Throughout our experience with Bob Rohrman Toyota Scion, we always felt like we had great customer service. We always felt comfortable and didn't feel pressured to buy or pushed to higher priced vehicles that may be out of our comfort zone. We worked primarily with Ronda Long-Allen (highly recommend) and always felt that she was honest, upfront, helpful, and on our side. We settled on a 2010 Prius and came in well prepared to negotiate and were able to get a price that was even better than anticipated. So, we felt the negotiation process was very fair. We had some minor issues with the vehicle right out of the gate. When we attempted to test drive the vehicles, it needed to be jump started. We were assured that this was just a function of it sitting on the lot for a while and wasn't an unusual occurrence. The battery started alright the next time, so they assured us it was alright. We made sure during negotiations to require that they inspect the battery to make sure it was alright before we took it. Again, we were assured everything was fine and went on our way. On our way home, we realized that the passenger-side headlight was out. We were more disappointed by our inspection of the vehicle prior to purchase than the dealer, but it didn't give us much confidence in the quality of their initial inspection (could have gone out right after our test drive though who knows). Anyway, I replaced that without qualm since I thought I should learn how to do it on this vehicle anyway. Within a couple days of driving the car home, the 12V battery died. This was frustrating, but Ronda took care of us and paid for the price of a brand new battery. Although these issues were inconvenient, Ronda always made sure that we were taken care of and none of them became the major headache that they could have been. Overall, we were happy with our experience at Bob Rohrman and especially with Ronda. Next time we are looking to purchase a vehicle we will come to Ronda first. I would recommend anyone looking for a car to go talk to Ronda. More

honest sales personnel Excellent customer service with very knowledgeable salesman/women who go above and beyond for their customers. While deciding to lease my new car, the Excellent customer service with very knowledgeable salesman/women who go above and beyond for their customers. While deciding to lease my new car, the staff at Bob Rohrman Toyota Scion walked me through all of fine print and every part of the deal to ensure evrything was fully understoood. More

Regular service for 2006 Highlander We bought our highlander in 2005 from this dealership. In the past few years I have worked with Bob, Rich, any Tyler. I have the utmost satisfaction i We bought our highlander in 2005 from this dealership. In the past few years I have worked with Bob, Rich, any Tyler. I have the utmost satisfaction in dealing with the service department. I deeply thank you for your caring and pride in the Toyota product. More

Friendly, Professional Team Have been servicing my 2011 RAV4 at Bob Rohrman Toyota in Lafayette for the past year with good experiences with their team and work. Decided to purch Have been servicing my 2011 RAV4 at Bob Rohrman Toyota in Lafayette for the past year with good experiences with their team and work. Decided to purchase a new RAV4 and Rhonda Long-Allen, Sales & Leasing Specialist helped us find a car in stock that met our desires without walking the cold lot. One test drive is all it took. Bradley Belaire, New Car Manager, and Jay Cochran, Business Manager, made the purchase details and decision easy with clear explanations. Great team! More

good service 1) low pressure 2) informative 3) price acceptable 4) liked the car 5) salesman very helpful This was my first experience with this dealer. So f 1) low pressure 2) informative 3) price acceptable 4) liked the car 5) salesman very helpful This was my first experience with this dealer. So far, so good. More

Thanks, James Hardman I just replaced my 3rd Prius (a 2007) with a new 2015 Prius. James was helpful, clear, professional. I'd recommend James to anyone looking for wheel I just replaced my 3rd Prius (a 2007) with a new 2015 Prius. James was helpful, clear, professional. I'd recommend James to anyone looking for wheels. Thank you! More

Buying a new car I bought my very first car and was so happy with the help i received from james hardman that it made the experience of buying a car super easy and fun I bought my very first car and was so happy with the help i received from james hardman that it made the experience of buying a car super easy and fun!. More

Sales service Great customer service from Brandon!! He was very knowledgeable, personable, easy to communicate with, fun & all around super car salesman! Also, a sp Great customer service from Brandon!! He was very knowledgeable, personable, easy to communicate with, fun & all around super car salesman! Also, a special thx to Josh Shorter for his assistance, as well as all the others that made our experience pleasant! Thank you Brandon!! More

DREAM TEAM!!! Absolutely best car buying experience ever - The dream team Trey, Zac, and Dalton made my car buying experience fun and easy! The employees at this de Absolutely best car buying experience ever - The dream team Trey, Zac, and Dalton made my car buying experience fun and easy! The employees at this dealership have so much fun helping people and are intensely passionate about customer service. They greet you with smiles, laughs and warm handshakes. Love my new Camry and what a deal!!! As an added bonus, They offer specialty brewed coffee, popcorn, chocolate chip cookies, large TVs, free WiFi, and even a play area for kids while you wait for your car to be serviced or for paperwork. More

Service is going downhill quickly We love our Toyota vehicles, but based on the lack of service we have received, we will likely not purchase again since our only dealership option is We love our Toyota vehicles, but based on the lack of service we have received, we will likely not purchase again since our only dealership option is this one. I took a Sienna in for routine maintenance on a Monday -- as I went in I asked them to look at a window where the seal pops out when the window is rolled down. Two hours later I was still waiting. Went in to the service area to ask for an update, told they were working on it. 1.5 hours later I was told they'd taken the window apart to find the problem was exactly what I described. 3.5 hours after I entered I walked out. Called back on a Friday (3.5 days later) to have them order the part. No record I had been there 3.5 days earlier. Monday we had to call them to see if the part had arrived and schedule service. The first employee couldn't help us. Then my husband went in today for the scheduled part install. 1.5 hours later they told him they'd ordered the wrong part. Utter incompetence. Ridiculous! More