Bob Rohrman Toyota
Lafayette, IN
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1,660 Reviews of Bob Rohrman Toyota
Excellent Used Car Purchase This is the fourth used car I have purchased from the Rohrman dealerships in Lafayette. In the past, I have had one "OK" experience, one absolutely ho This is the fourth used car I have purchased from the Rohrman dealerships in Lafayette. In the past, I have had one "OK" experience, one absolutely horrible experience, and two exceptional experiences. The horrible experience made me swear I would never buy another car from them. However, I just went in to test drive a car that I intended to buy from any other dealer and was treated so well that I purchased the car from them. Their follow-up during and after the sale were extremely professional and friendly. It was truly the best purchasing experience I ever had when purchasing a car. I recently had my 4th experience with Rohrman, and it was just as good as the previous experience. Anthony Turner and Josh were helpful, knowledgeable of the product, and genuinely friendly. I was purchasing a relatively inexpensive used car, but I was treated as if I were buying the top of the line new vehicle. Anthony, in particular, made sure everything about the car I was purchasing was explained to me and followed up to be sure I was satisfied after the sale. Trey, the GM, also contacted me to be sure I was happy with my purchase. When I mentioned one small concern I'd had, he followed up within hours to see that the concern had been corrected to my satisfaction - I don't think you can ask for anything better than that kind of responsiveness. I am very pleased with my "new" used Prius, and would gladly recommend Anthony Turner, Josh, Trey, and Rohrman Toyota. More
Sold on Prius For the fourth time in my life I have a new Prius. It was a wonderful experience again. Thanks Trey, for turning down the sound. For the fourth time in my life I have a new Prius. It was a wonderful experience again. Thanks Trey, for turning down the sound. More
Great Service I am from Illinois and was driving to Ohio when my Toyota Sienna broke down on I-65. I had it towed to Bob Rohrman but unfortunately, the car could n I am from Illinois and was driving to Ohio when my Toyota Sienna broke down on I-65. I had it towed to Bob Rohrman but unfortunately, the car could not be repaired. I dealt with Rich Gagnon, a service representative, and he kept me updated on the condition of the car before making a decision to buy a new car. He was extremely helpful and showed me in person the problem I had with the Sienna. He even gave me several options as to what I can do. After deciding to buy a new car, Eugene Long, a sales associate, then took me through the purchasing process. He showed us what was available and did not put any pressure on us. The entire staff knew of our situation and was extremely helpful. If I lived close to Lafayette, I would be purchasing another Toyota from Bob Rohrman. More
Excellent Car Buying Experience !! Our sales person was knowledgeable and friendly. We hadn't purchased a car in several years which made us uncomfortable with the process. Rhonda see Our sales person was knowledgeable and friendly. We hadn't purchased a car in several years which made us uncomfortable with the process. Rhonda seemed genuinely concerned with our concerns. The experience was positive in every aspect and we left feeling we could contact her with any questions or concerns. We had a sensor problem, which they addressed in a quick and friendly manner. Josh, of the management team, was helpful and both he and Rhonda left us with a positive impression of the dealership. More
Loud and LAZY I went with my girl friend to have her oil changed on her vehicle. When we arrived the gentleman who helped us in-service checked us in and never told I went with my girl friend to have her oil changed on her vehicle. When we arrived the gentleman who helped us in-service checked us in and never told us what to do after we had checked in. We wandered over through the dealership found a very nice sitting area. It did have some popcorn and drinks that were available. Not long after this the annoying part of our expirence began. We realized that one gentleman continued to Page over the loudspeaker more than anyone else. At one point my girl and I counted 10 pages in less than a minute. We assume he must be hard of hearing because he seemed to enjoy yelling into the page system so everyone in Lafayette could hear him, they were so loud and obnoxious. What got really bad is when we heard who we believe to be the same individual singing. We thought he was literally on the loud speaker because he was So LOUD. It was so ridiculously loud we began to pick his voice out from all the others it kinda became a game as we waited 1.5 hours for an oil change on my girls Camry. People don't enjoy having to wait that long let alone listen to someone wanting hear themselves screaming over the loud speaker for 1.5 hours. Felt like a baby screaming on airplane you can't get away (I tried paging system plays outside even louder) Grow up and keep your singing for karaoke night at the bars More
Excellent Customer Service I recently purchased my 4th new truck from Bob Rohrman Toyota, and just like the previous 3, my experience and service was first class! They will alw I recently purchased my 4th new truck from Bob Rohrman Toyota, and just like the previous 3, my experience and service was first class! They will always be my first and only stop to buy. More
2015 Toyota Prius Had a great experience purchasing my first new car. Nate and Avery were a very helpful, knowledgeable team. They made sure all of my questions were an Had a great experience purchasing my first new car. Nate and Avery were a very helpful, knowledgeable team. They made sure all of my questions were answered and that I got the car I wanted at a fair price. If you're in the market for a car, I highly recommend this dynamic duo. More
Satisfied First Time Car Buyer This was my first time purchasing a car, and Avery Burrows couldn't have made it easier! I would not hesitate in purchasing a car from them again. I h This was my first time purchasing a car, and Avery Burrows couldn't have made it easier! I would not hesitate in purchasing a car from them again. I highly recommend purchasing a car from them if you are on the market. More
Outstanding customer care!! This was my first time purchasing a new car and Larry Rainford made my experience very enjoyable. Larry listened to what I wanted and found the exact This was my first time purchasing a new car and Larry Rainford made my experience very enjoyable. Larry listened to what I wanted and found the exact car that checked off all of my boxes (which wasn't that easy)! He truly went above and beyond to make me feel comfortable with my purchase. I felt no pressure and knew I was making the best decision. Larry even let me compare the Toyota I was interested in with a Honda, side by side in the car lot. It doesn't get much better than that! On a separate occasion, Larry made time to go over all of the gadgets and features in my new car. He even tagged all of the important pages in my car manual. Although these are things I could have done myself, having Larry take the time to do this really showed me that he truly cares about his customers. All in all- my experience was outstanding and I would recommend Larry as a salesman to anyone who is looking to buy a car! He's very knowledgeable, caring, and really wants to make sure that the customer is making the correct choice. Thanks for being a good sport, Mr. Rainford- I know I exhausted you with this purchase. I love my RAV4! More
2016 Toyota Tacoma Kyle was very personable, and professional, & knowledgeable. He didn't pressure us. Everyone was very helpful! We love our truck. We would definitely Kyle was very personable, and professional, & knowledgeable. He didn't pressure us. Everyone was very helpful! We love our truck. We would definitely recommend, or buy from him again More