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Bob Pulte Chevrolet

Lebanon, OH

4.6
291 Reviews

909 Columbus Ave

Lebanon, OH

45036

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Showing 291 reviews

March 20, 2012

We brought our 2009 commercial truck for a check engine light on. The code rear loose gas cap, but that did not resolve the problem. During the second visit they fully check out other causes (Code P0442) a More

by Instiglass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, DeWayne France
March 09, 2012

Jim and Randy were very thorough and professional in their explanation of services to be performed and any future services required. The work to be performed is an ongoing warranty issue. More

by jerry chapman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jim couch & randy hurst
March 05, 2012

I appreciated very much Jim giving me not only a heads-up on the conditions of my air filter and my tires, but also the cost to have the air filter replaced. I also like the fact that the service dept. provi More

by todderle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James (Jim) Couch
March 05, 2012

I feel like i got ripped off, Mr. Brooks was very pushy and sold me a lemon. I bought a cobalt from him and within 20 days it was broken down, they tried to charge me $400 more than jeff wyler to fix it a More

by anedeau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
dick brooks
Mar 19, 2012 -

Bob Pulte Chevrolet responded

WE DID OUR BEST TO BE FAIR At Bob Pulte Chevrolet we would never knowingly sell a vehicle that had major problems to a customer. It’s just not the way that we want to do business. On occasion we do sell vehicles on an “AS IS” basis. This means that because of the age and usually high mileage of a particular vehicle there is considerable potential for a variety of components to fail at some point. Because of this potential risk we do not provide any type of mechanical coverage on that vehicle after the sale. However, there is a high demand for these vehicles because that risk is reflected in a much lower price. Many customers accept the risk because of the value that the lower price provides. The difference between Bob Pulte Chevrolet and other dealers is that we take the additional step of warning our customers of the potential risks and allow them the opportunity to take the vehicle to their own mechanic for evaluation BEFORE they purchase it. All customers who purchase a vehicle “AS IS” must sign an acknowledgement form (which has the word WARNING printed in large type at the top of the page) that says that they have driven the vehicle, they have been given the opportunity to take the vehicle to the mechanic of their choosing, and that they understand that Bob Pulte Chevrolet will not provide coverage of any kind on the vehicle after the customer takes delivery. In this particular case this customer purchased a vehicle from us “AS IS”. He came in approximately three weeks after he had purchased the vehicle with what was ultimately an air conditioning compressor that had locked up. This component was working at delivery and there was no indication at that time that the component would fail. The customer indicated that he felt that we should cover the repair since he had just recently purchased the vehicle. I went over his sale paperwork with him. He acknowledged that he had signed our WARNING Acknowledgement form and that he was given the opportunity to take the vehicle to his own mechanic – which he declined. He also signed paperwork indicating that he was given the opportunity to purchase additional mechanical coverage on his vehicle - which he declined. At the end of the day all indications were that we had been very up front at the time of sale about the customer’s responsibilities after the sale. I empathized with the customer because I knew that he was not expecting to have to make repairs to his vehicle so soon after purchase. Because it was so soon after the sale I offered to split the cost of the repairs with the customer as a gesture of good will. He immediately responded that another dealership would do the repair for less. So I offered to let him pay half of the amount of the quote from the other dealership. I also offered to let him drive a brand new vehicle at no charge while we repaired his vehicle. He agreed to pay half of the lower amount and accepted the offer of a free vehicle to drive. He told me that he thought that I had been straight with him. I thought that we had resolved the matter in a way that was fair to all parties. Unfortunately, this customer didn’t feel that he was treated fairly even though we did our best to be fair. Dan Pulte, General Manager

March 03, 2012

Great work done with very short time, also help me on all issued problem of my car, I I have my services don on Bob Pulte at 3 1/2 years and Still very satisfied with all personal, include I buy a new Malibu More

by ardas14755
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Hurst, Jim Couch
March 02, 2012

I have been doing business with the Chevy dealership in Lebanon for over 36 years. That goes back before Bob Pulte took over the dealership. I have developed a real great working relation with Bob Pulte an More

by Dennis Kirby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Branden Young
February 29, 2012

First time purchase with Bob Pulte. Purchased Checrolet Cruze. Have had it back for regular maintenance. People have been great. Service very good. Have worked with us closely on any problems that we h More

by ssperkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC
February 29, 2012

My service was on time and everything was handled very professional . My car was serviced and returned in a timely matter. Will let pulte Chevrolet service my cars . More

by Mis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim couch
February 25, 2012

This is the second time I have used Bob Pulte Chevrolet service and have not been disappointed! I drive over a 1/2 hour and could go somewhere else but because of their second-to-none customer service I c More

by cpelfrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne
February 24, 2012

Jim was very helpful in getting GM to off set a large protion of the repair cost. He fully explained all of the details. Thanks More

by pultesurvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Couch
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