Bob Pion Buick GMC

I had an appointment set up and was greeted by my sales man Sterling. He seamed nice but he told me that the AT4 he had was $54,000. I test drove it and when we got back to the dealer he went inside as I w man Sterling. He seamed nice but he told me that the AT4 he had was $54,000. I test drove it and when we got back to the dealer he went inside as I was looking over the truck and he came out say he was sorry that he didn’t realise that the truck was a Rocky Ridge AT4 and it was $72,000. He had stated earlier that he was sold cars since the mid 80s and had been at Bob Pion for 15 years. This truck has sat on the lot for a year how did he “not” know that was $72,000 truck. The manager also stated we could put the sales tax on a credit card to lower the monthly payment. Also the quoted me 84 months at 5.6% monthly payments would be $999. I could get 0% for 72 months and the payment would be the same with one year less worth of payments. I just believe they are shady. More

so surprisingly bad...Read & PLEASE HEED unfortunate really Bev in service dept is actively working with me to diagnose and correct post purchase issues with my jeep. Got me in and took the time to really try t Bev in service dept is actively working with me to diagnose and correct post purchase issues with my jeep. Got me in and took the time to really try to figure this out once & for all hopefully. Super nice throughout. Review will be updated & final after warranty on repairs is terminated. More

nightmare... ever again at bob pion I bought 2018 gmc slt from sara she was great. If I email her, she always email me back. This went on for about a month .So I went down to buy it, The I bought 2018 gmc slt from sara she was great. If I email her, she always email me back. This went on for about a month .So I went down to buy it, The nightmare starts . I had them put something like glasscoat on the paint cost was 700.00 . I gave sara my c/c and it was pay for. Then I put my taxes on my .c/c Then sara bought me into do the loan paper work with a guy. he talked so much, he add my taxes and glasscoat to my loan. WHICH I alreadly pay for . 2700.00 . If I didn't catch it. A big loss for me .Now he ask me if they owe me any thing . yes one under the seat storage unit and labor no cost to me. Oh and i buy a bug shield cost 165.00 and you pay for the labor. week later I got my truck. WE made a misstake on the taxes you owe us 400.00 more. I pay it . parts are not in yet. 2 or so days go by . sara email me parts are in. Ok see you monday at 3;00pm I bring my truck in. they put in the storage unit .bug shield was cracked. they said they will order another one. in the mean time i email sara and had her order me chrome tow hooks cost with labor 304.00. Now a week later i email sara. don hooks are in but bug shield was cracked again . order it again . in the mean time i email sara and asked if she could order me some mats front and rear cost 190.00 and a chrome pipe cost 100.00 and i will pick up them when i come in to have the hooks install. alright bug shield is in . nope cracked again. BUG SHIELD IS IN OK . sara see you on monday at 11;00am ok I bring my truck in sunday around 3;00pm . i gave my keys to the guy that did the loan paper work for me.T.hen I told him i would email sara. got home email sara said drop off truck sunday. and if I get out of work late have my bill ready. I will put it on my c/c for hooks,pipe, mats and bug shield and labor for hooks cost around 759.00 - 100.00 coupon=659.00 plustaxes Went monday around 5pm . Oh good parts are still open I'll go pay in there. now there a kid in there behind the glass i yell to him hey I'm don he said something but i couldn't hear him with the sliding glass window closed. I said what and as he went to stand up he roll his eyes . NO the bills up front .he piss me right off . walk out side to go up front . WOW I see my truck it has the wrong bug shield on it. now I'm smoking mad . i walk inside to get my bill. was 1121.63 should have been. 659.00 plus taxes Oh minus 45.00 for the black hooks they kept. NOW 614.00 plus taxes they gave me the storage box now charged me for it they even charge me labor on the mats. no body told them to install the mats or the pipe. oh the brand name on the bug shield was on backward . i sent them a picture of it backward . now they are reveiwing it . what there to reveiw its on backwards .plus you over charged me. 507.00 minus taxes on 614.00 send me a refund check service manager mean oh lets not forget about the eye roller. ( the truth) the salespeople are very nice. More

Happy customer Bob Pion Buick GMC made the impossible possible with helping me get my economical dream car! There was no pressure and they were very attentive to my Bob Pion Buick GMC made the impossible possible with helping me get my economical dream car! There was no pressure and they were very attentive to my wants and needs. It was a great experience and they will definitely get my and my family's future business. More

Better than I hoped for! I walked in with iffy credit and very little hope of driving a new 2016 off the lot. Long story short: I was treated like family and was quoted a pric I walked in with iffy credit and very little hope of driving a new 2016 off the lot. Long story short: I was treated like family and was quoted a price on a new lease for a 2016 GMC Terrain that I agreed upon. I test drove the car and upon returning they figured out an even better deal with a monthly payment $114.00 LOWER than the agreed upon price. I got my 2016 Terrain for a price that I didn't think was possible. They gave me such a good deal and really took care of me. I won't go anywhere else for my vehicles from now on. They just got another loyal customer :) More

Awesome Dealer Purchased a Denali 1500 Pickup. They were awesome about driving it a couple times to be sure. They weren't pushy and did not pull the "What do I need Purchased a Denali 1500 Pickup. They were awesome about driving it a couple times to be sure. They weren't pushy and did not pull the "What do I need to do to sell you this car today" Crap... They were honest and patient. I would say more dealers need to be like them. I cannot say enough good things about Will and how he handled to deal. Good job to all. More

If you're not purchasing an expensive vehicle don't bother! Terrible customer service. We saw a car online fairly priced. Test drove it and left (no one asked for our contacts or Ben bothered giving us a card). Terrible customer service. We saw a car online fairly priced. Test drove it and left (no one asked for our contacts or Ben bothered giving us a card). Month later still there so we went to look at it. Arranged childcare and rushed out of work to drive over. Walked in NO customers to speak of..but still not acknowledged at the door. Saw the car on the lot along with another one interested in but we were told that they were both sold to one of the dealers (even though on their website said available and received a price change email). Next day called me back and said I wouldn't believe it but that car actually IS still available and to come in. Couldn't get there that day but told him I would be there the following day and to please call if anything changes. He said he would be there late that night and he would let me know if sold in meantime. Next day, once again arranged childcare and got ready to drive over. On our way there (we are 45mins away), received an auto email that the car was sold. We pulled over and called and not only was the salesman not there but the "manager" on was the only employee there and had no record of the car even after I have him the stock number still listed on their website. In short.. Don't waste your time! Unless you are buying new abs expensive the "pee ons" at Pion will treat you as such! More

Carl the salesman Needed a new van for my job, was watching one online and decided to stop and check it out. Carl got the keys and with no pressure, or hassles I ended Needed a new van for my job, was watching one online and decided to stop and check it out. Carl got the keys and with no pressure, or hassles I ended up with just what I needed. Easy to do business with and definitely recommend Carl Goldberg More

Salesman Lied I had agreed with Salesperson on price and terms on a vehicle and gave a deposit. After securing financing on my own I was notified by the salesperso I had agreed with Salesperson on price and terms on a vehicle and gave a deposit. After securing financing on my own I was notified by the salesperson that the vehicle was no long available due to a mechanical issue. When pressed he later told me he had lied to me and that the vehicle was sold to someone else. Not the way to conduct business...website says "come discover the difference"....lies and fraud, that sure is different. More