Bob Penkhus Volvo Mazda Volkswagen

Customer Service was Lacking. I buy high line cars for three main reasons. 1. The On Call/SOS button 2. Loaner Vehicles 3. Service When you drive a $70,000 car and it’s und I buy high line cars for three main reasons. 1. The On Call/SOS button 2. Loaner Vehicles 3. Service When you drive a $70,000 car and it’s under warranty and need a vehicle to get around while running a business in 3 different cities, I don’t need some smart alek service person offing to pay for my Uber. I need a vehicle, I don’t care how smart Bob Penkhus is about saving money because of their insurer policy not covering any issues. I’ve never had an issue. Seems the service department should be treating customers like they actually do drive a high line car. The service at Bob Penkhus is lacking compared to BMW and Mercedes where they treat you with the high line vehicle mentality. They have respect for the vehicles, and understand what it means to drive a high line car, and that carried all the way through from purchase to service. My two cents. More

Severely Disappointed I dropped my car off at Bob Penkus VW on 8 Apr for multiple issues. I had asked the service advisor if there were any discounts I could get since I wa I dropped my car off at Bob Penkus VW on 8 Apr for multiple issues. I had asked the service advisor if there were any discounts I could get since I was looking at almost $600, the response? “Look online.” One major issue I brought it in for was a grinding in the front end (like front axle) that I had brought it in for a previous 2 times and they replaced different parts but the noise was still there. So, I was charged $135 for a noise I’ve brought in repeatedly and they said it may be “roof supports” although the noise is in the lower front-end. I was charged $89 for a front-end alignment as my car pulled to the right. AFTER they “aligned” it they stated they can’t adjust the “toe” because that would take another $200+ and the car STILL pulls to the right and their response was “it’s straighter.” So, either they didn’t know enough about a VW they work on to say they can only partially adjust it or they deceptively did the minimum and charged me the maximum. On the alignment I had requested prior to the work that I get the measurements before and after so I could take it back to Big O where they supposedly aligned it (tracked straight before, not after their “alignment”) but VW gave me some illegible copies that you can’t read the measurements on, so I don’t have the measurements and I’m out $89 and it still tracks the same. Their ”WorldClass Inspection” noted my tires were at 10/32’s, but the tires are brand new, so either they are lazy or don’t know how to measure. I called Fri afternoon to see the status of my car and left a message, but received a call back about 5:15 (too late to go get my car) stating it was done. When I picked up the car on 15 Apr, the rear brakes made a serious grinding noise when going forward and backwards. I pulled it back into the bay and was told I should “replace the rear rotors” which wasn’t even mentioned in their “WorlClass Inspection.” More

Marc Skinner amazing Service Consultant! Marc Skinner is so great to work with! I was in and out of the dealership so fast. He was honest and up front about my options, and made my car buying Marc Skinner is so great to work with! I was in and out of the dealership so fast. He was honest and up front about my options, and made my car buying experience well worth my time. I would highly recommend him if you're ready to upgrade or add another vehicle. More

The Motor City location is the best, they took care of me I had some issues with the Test Drive location I believe is (Woodman) but a lady I think her name is Simone and Mark took care of me at this location. I had some issues with the Test Drive location I believe is (Woodman) but a lady I think her name is Simone and Mark took care of me at this location. They even delivered my car to my job. More

Don't stand behind their product !DONT BUY HERE! Bought a new Jeep for close to 18k within 2 weeks the wheel bearings were making a bunch of noise. Took it back in and they seemed at !DONT BUY HERE! Bought a new Jeep for close to 18k within 2 weeks the wheel bearings were making a bunch of noise. Took it back in and they seemed at first willing to fix it but the guy wouldn't give me a price. He kept referencing if I had a warranty there would still be a $100 copay. So when I left the car they made it seem like at most I would be out a $100, and I was OK with that. 2 Days later I walk in and it turned into $400. After getting pissed off it turned into $160, but still, wheel bearing going bad in 2 weeks meant it was broken when purchased and I certainly didn't get a broke wheel bearing discount. If your OK with paying 18k for a car that will be in the shop 2 weeks later this is the place for you. More

Easy, Comfortable Sales Experience Salesman Bryn was awesome. I never felt like I was being pressured or like anything shady was happening. So many dealerships are just after the sale, Salesman Bryn was awesome. I never felt like I was being pressured or like anything shady was happening. So many dealerships are just after the sale, but I really felt like he was interested in us being happy with the car that we purchased. In the end, we ended up coming back later and buying a second one. So we went from having a Honda Civic and Pilot to having 2017 Golf GTI and Tiguan. They're both comfortable, beautifully engineered and fun to drive. More

2011 Land Rover LR4 - Could have been a nightmare!! I bought a used 2011 Land Rover LR4 just before Christmas. When I went to the dealership to pick it up the next day (it had to be detailed and servic I bought a used 2011 Land Rover LR4 just before Christmas. When I went to the dealership to pick it up the next day (it had to be detailed and serviced) the wheels and rims had been stolen off of the vehicle. Apparently, there were several dealerships on the motor mile that were hit by thieves. Ivan (the sales manager) assured me that they would replace the rims and wheels with new ones but it would take about 2 weeks to get them in because they had to be ordered. So, the dealership lent me a vehicle the first week and I was out of town the 2nd week so it worked out ok. I returned the 1st week in January and picked up my car and it was shined and looking good. Fast forward 4 weeks and the alternator and engine coil went out! Luckily, I purchased an extended warranty for my car (it's a Land Rover......something is bound to break and be expensive) but the engine coil was not covered by the warranty and was going to cost me $900! I called Scott (my salesman) and let him know I was not happy with what happened and he contacted Ivan who said to bring it in and let them take a look at it. After having the vehicle a couple of days, Ivan said the dealership would cover the cost of the parts so I was only out of pocket the labor cost to repair the car. I would also like to add that Jerry (service manager at Powers location) was an absolute gentleman! I will take my vehicle back to this location for service in the future. Thanks, guys! More

Liars and thieves They lie about everything. Said that a full inspection was done and the only thing it needed was rear brakes. Took it to my shop and $1300 later the They lie about everything. Said that a full inspection was done and the only thing it needed was rear brakes. Took it to my shop and $1300 later the car is finally safe to drive. Passenger air bag is still messed up, which legally they can't sell it with airbag problem. They lied about the date of when the car came in as a trade. They said it JUST came in, come to find out it had been on their website for over a week. They lied about the price, said it was wrong price on their website, and manager said it happens all the time! Bunch of liars from salesman to sales manager. Please don't buy from them . They are thieves and liars. Took my car in as a trade and turned around 2 days later it on their website for $4,250 more than they gave me. And don't trust the sales manager Ivan every word out of his mouth is a lie. Please take your business elsewhere. More

Great, straightforward experience! Jordan helped us buy a used car and was honest, direct about the vehicle and our options. We wouldn't hesitate to recommend Bob Penkhus! Jordan helped us buy a used car and was honest, direct about the vehicle and our options. We wouldn't hesitate to recommend Bob Penkhus! More