Bob Penkhus Volvo Mazda Volkswagen

Fantastic customer service I wanted to report what a stellar job this VW service department did. I had a situation well I should say more of a crisis since I am a registered I wanted to report what a stellar job this VW service department did. I had a situation well I should say more of a crisis since I am a registered nurse on the go ... my VW Tiguan which is only a little over 2 years old had a situation in which The battery died leaving me stranded. Once I manage to get to the dealership Dan checked me in and was so very professional and helpful He went over my options with me and my warranty. They kept the vehicle overnight put in a new battery and I was good to rock ‘n’ roll the very next day Everyone involved in the service of my vehicle was outstanding and I highly recommend taking your VW or Volvo there with any sort of emergency and or issue I am most grateful to Dan in the service department and look forward to dealing with him again !! Most grateful and kind regards Dee Lorenz; happy VW customer. More

Salesman Bryn Reynolds Went into dealership very hesitant in doing business with them again. Bryn Reynolds turned my negative past experiences into a wonderful positive expe Went into dealership very hesitant in doing business with them again. Bryn Reynolds turned my negative past experiences into a wonderful positive experience with his professionalism and understanding of what I was looking for. More

Great customer service Fabian was a fantastic service advisor! He took the time to explain the issues going on with my car and the process to fix the issues. He is an assist Fabian was a fantastic service advisor! He took the time to explain the issues going on with my car and the process to fix the issues. He is an assist to the dealership! More

Great Financing department, Mediocre sales department The beginning expierence looking at cars and test driving them was good. Scott wasnt too knowlegable on the vehicles we were looking at so he had to r The beginning expierence looking at cars and test driving them was good. Scott wasnt too knowlegable on the vehicles we were looking at so he had to run inside every vehicle which made the expierence very long. He wasnt knowlegable on the numbers he just kept telling me that the financial manager will tell me them. I would recommend your salesmen knowing the numbers because there is nothing more annnoying than a salesmen telling me that they dont know something. The financial manager on the other hand was great, was very knowlegeable and actually was haggling with me and I left there knowing i got the best deal possible. The financial manger also helped were the salesman didnt. I wish I had been dealing with Tadd the whole time. Tadd made the 8 hours i spent there worth it but i will not be coming back after this. More

Volvo engine light alerted I brought my Volvo in due to an engine error light indication. Trouble shooting revealed it had a malfunctioning temperature monitor. Fabian Vigil ord I brought my Volvo in due to an engine error light indication. Trouble shooting revealed it had a malfunctioning temperature monitor. Fabian Vigil order the part and scheduled me for an appointment. He quoted me a pretty short time and I brought the vehicle in not thinking I would be there very long. Upon checking in he found his error, admitted it was his mistake and set me up with a vehicle I could use so that i didn'l lose work time. Excellent work by Fabian! He is an asset to you beyond his immediate responsibilities--he will create customers for life! More

Oil change a breeze My experience withBob Penkhus service has always been excellent. Everyone you deal with are friendly, professional and knowledgeable. The best servic My experience withBob Penkhus service has always been excellent. Everyone you deal with are friendly, professional and knowledgeable. The best service in a timely manner. Thanks to all! More

Great experience Marc and the service team did a great job with getting my car in and out, and even were able to let me pay over the phone so when I got off work I jus Marc and the service team did a great job with getting my car in and out, and even were able to let me pay over the phone so when I got off work I just had to run by a grab my keys! More

easy and friendly buying experience The staff are knowledgeable and accommodating, and want the customer to have a good experience. Also, the most economical dealer for VWs in the area. The staff are knowledgeable and accommodating, and want the customer to have a good experience. Also, the most economical dealer for VWs in the area. More

New Tires for Mazda CX5 Marc Strasner was a great help in a tire recommendation and making sure it was available quickly for my short notice service request. Marc Skinner lo Marc Strasner was a great help in a tire recommendation and making sure it was available quickly for my short notice service request. Marc Skinner looked after my car on the service day and kept me informed. Good teamwork all around. More

Big City Class with Small Town Care Tina and the VW service team took very good care of me. I have a limited series collector model, so I tend to be a little anxious about having my car Tina and the VW service team took very good care of me. I have a limited series collector model, so I tend to be a little anxious about having my car serviced. Status updates were always informative, professional and caring. Best of all worlds! More