Bob Penkhus Volvo Mazda Volkswagen

Vacation Very friendly and prompt. Very grateful for getting us in fast as we were on vacation, Thanks for being there. It was neat to meet someone from Su Very friendly and prompt. Very grateful for getting us in fast as we were on vacation, Thanks for being there. It was neat to meet someone from Sugarcreek, Ohio near where I grew up! Small world! More

First Service for my Volvo Chris had excellent customer services. He answered and explained all questions I asked. Very informative and definitely knows a lot about my Volvo. I Chris had excellent customer services. He answered and explained all questions I asked. Very informative and definitely knows a lot about my Volvo. I would definitely recommend this Chris to anyone with any Volvo questions or concerns! More

Well managed business, it shows through the employees. Fabian Vigil was very efficient and polite. My service (oil change) was performed in the time he stated it would be. My technician was B. Elizalde. Fabian Vigil was very efficient and polite. My service (oil change) was performed in the time he stated it would be. My technician was B. Elizalde. More

Awesome Customer Service Bryn Reynolds and his manager Jay Oringer took phenomenal care of our family. I have no reservation in recommending this dealership and especially sa Bryn Reynolds and his manager Jay Oringer took phenomenal care of our family. I have no reservation in recommending this dealership and especially salesperson Bryn to anyone. Bryn listens to his customers and truly makes you feel that he has your best interests at heart. We are delighted with our new vehicle. More

20,000 mile service After purchasing our Volvo XC90 from Bob Penkhus we decided it was the only place to take our vehicle for service. Every time we arrive there we are g After purchasing our Volvo XC90 from Bob Penkhus we decided it was the only place to take our vehicle for service. Every time we arrive there we are greeted and assisted very quickly. They perform all safety checks and address any questions we might have. The car is washed before we pick it up and we are very happy with the service department. More

Exceptional Service They were so nice and patient with us at this location. We had gone to several other dealerships before and this one exceeded all of them. We had ever They were so nice and patient with us at this location. We had gone to several other dealerships before and this one exceeded all of them. We had every step of the process outlined and felt very comfortable with our decision. Great service great cars and wonderful people. More

Fabian I’ve worked with a few other people in the service department but Fabian was by far the best! He was on top of everything and very helpful and prompt I’ve worked with a few other people in the service department but Fabian was by far the best! He was on top of everything and very helpful and prompt and kept me updated constantly on what was going on with my car! I really hope to have him again in the future! More

Very pleased with the whole process Joey was very prompt in greeting me. Keep me informed of what my car needs and managed to get all the necessary services done on that day even it was Joey was very prompt in greeting me. Keep me informed of what my car needs and managed to get all the necessary services done on that day even it was almost 6 pm. Rather than having me to come back some other day. Hope to work with him again the next time I take my car in. Thank you Joey. More

Oil Change Fabien was really pleasant and took care of oil change and complimentary car wash. We were running late, it was kind of Fabien to give keys to sales. Fabien was really pleasant and took care of oil change and complimentary car wash. We were running late, it was kind of Fabien to give keys to sales. More

Bob Penkhus doesn't stand behind their prodiuct. I had an oil change at 30,000 miles. I asked the service rep to repair my horn, as it hadn't worked for a while. He said it would take 5 +/- hours. We I had an oil change at 30,000 miles. I asked the service rep to repair my horn, as it hadn't worked for a while. He said it would take 5 +/- hours. We didn't have the time so he suggested next service. Next service was 39,000 miles and the new service rep said I'm past my warranty. 38,000 miles. I've had a different service rep each of 4 times I've been there. I'm really disappointed. I wouldn't recommend them to anyone. More