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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

July 05, 2022

Extremely friendly and helpful staff! Made me feel welcome and answered all the questions I had about my CX-5. More

by DELUNACYNTHIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Jul 07, 2022 -

Bob Penkhus Mazda at Powers responded

Cynthia thank you for the review.

July 01, 2022

Excellent service; however prices for certain services like an oil change are high for the area More

by laiah.factor@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Youngers
Jul 07, 2022 -

Bob Penkhus Mazda at Powers responded

Laiah thank you for the honest feedback. We appreciate you coming to see us for your car needs.

June 30, 2022

Quick drop-off and service, prompt communication, and seamless integration with warranty. First service under warranty had some back-and-forth about making sure the customer and vehicle were tied to the More

by Kirk
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Keith Youngers
Jul 01, 2022 -

Bob Penkhus Mazda at Powers responded

Kirk thank you for taking the time to write a review. We are pleased to hear that out team was able to get your vehicle serviced. Come see us again for any other car needs.

June 30, 2022

Great experience We were able to get the vehicle we wanted with no hassle In and out within a couple hours More

by FAUSTBRIAN93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Pech
Jul 01, 2022 -

Bob Penkhus Mazda at Powers responded

Brian thank you for the feedback. We are happy to hear our team was able to help you find the right car for you. Enjoy the new ride and come see us again.

June 30, 2022

Great service experience, staff was kind and the area was clean. They were able to show me a detailed video inspection of my vehicle. More

by DOUGLASKSQUIRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Jul 01, 2022 -

Bob Penkhus Mazda at Powers responded

Douglas thank you for the 5 star review.

June 29, 2022

Took it in for an oil change and detailing. Outside of car was dirty. Definitely did not detail the outside at all. I had seat covers on that they just took off and through in the trunk and did More

by LILRUT1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Youngers
Jul 01, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

June 29, 2022

Very pleased with the customer service. We needed to drop off after hours and required transportation to pick up the next day. Our needs were met, no problem. More

by RKW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Keith Youngers
Jul 01, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your vehicle's service needs.

June 28, 2022

The service is always good. The techs take videos of the inspection so you know they’re actually checking things. Usually there for less than an hour for oil changes. More

by Kill_ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Keith Youngers
Jul 01, 2022 -

Bob Penkhus Mazda at Powers responded

Ryan we appreciate you taking the time to write a review. Come see us again for any other car needs.

June 28, 2022

Professional, friendly and quick! What more can you ask for in a service appointment? Thank you! More

by JENNABLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Keith Youngers
Jul 01, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for the positive review. Come see us again soon.

June 26, 2022

Very pleasant place to have my car serviced. They send a video showing everything that is being done and made sure I got a discount to help with the cost. More

by CHERYLYN29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Keith Youngers
Jul 01, 2022 -

Bob Penkhus Mazda at Powers responded

Cherlyn thank you for the 5 star review.

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