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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

November 28, 2022

Franco was very knowledgeable and had great customer service! Appreciate the fast service and attention to detail. More

by TORRILOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
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Nov 30, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for the positive feedback about Franco! We're so glad you enjoyed your service with us.

November 26, 2022

Aside from other issues, including poor customer service, this dealership put locking lug nuts on the car without asking / telling us then didn't include the lug key. When we asked for the lug key, I was tol More

by HopefullyThisHelpsSomeoneElse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Krystal Padilla
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November 25, 2022

The staff were polite, and the services they performed were both honest and accurate for my car. More

by DRANDOLPH20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
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Nov 25, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you so much for the review!

Nov 25, 2022 -

DRANDOLPH20 responded

I thought Marco was a great customer service consultant. And he gave my daughter, who is now using my Mazda, some really good compliments.

Nov 25, 2022 -

DRANDOLPH20 responded

Sorry, I meant Franco.

November 25, 2022

The “specials” on the website was faulty advertising as I was told none of the cars on their lot were for the specials. So I had to lease a car placing $3k of my savings for a car payment that is still too h More

by lioness1231
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Austin Robley
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Nov 28, 2022 -

Bob Penkhus Mazda at Powers responded

Dear customer, Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves and are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, William Chavez Sales Manager 719-785-9666

November 17, 2022

Good car service and good customer service helpful staff with smiles . They give you ride to work or house if it take more time to fix your vehicle More

by lovely_james2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
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Nov 18, 2022 -

Bob Penkhus Mazda at Powers responded

We're so glad you enjoyed your visit with us. Thanks for leaving the review!

November 17, 2022

Fast, professional and efficient service with no unnecessary upcharge. They are willing to work with the customer. More

by MELAINESODEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
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Nov 18, 2022 -

Bob Penkhus Mazda at Powers responded

We appreciate your business! Thanks for leaving the review, too!

November 15, 2022

Joey is great - excellent communication. I like the videos sent by the technician showing the car issues. More

by kmthresher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Report | Print
Nov 16, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your car service needs! We're glad Joey could help you!

November 15, 2022

Our sales rep Nick and the sales manager were both amazing. We haven't had to use the service department yet . More

by TINA30
Recommend Dealer
Yes
Employees Worked With
Dustin Boothe, Nick Semyck, Mike Wahl, Rey DeJesus
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Nov 16, 2022 -

Bob Penkhus Mazda at Powers responded

Tina, thank you for the feedback! We're glad you enjoyed your visit.

November 14, 2022

I had most amazing and easy purchased a car in my entire life! Everyone was super professional and kind! More

by NIKOLAIRUDENKO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Chavez, Dustin Boothe, Krystal Padilla
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Nov 16, 2022 -

Bob Penkhus Mazda at Powers responded

We are elated to hear you had such a wonderful experience! We sincerely appreciate your business, and we hope you enjoy your new vehicle for many years to come!

November 12, 2022

They have Awesome service, great selection and have the knowledge to answer any question asked. More

by DRUMMERFC04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Boothe, Nick Semyck
Report | Print
Nov 14, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5-star review!

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