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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

January 07, 2023

Quick service - friendly staff - showed video of all the work they did and detailed explanation and videos of what they recommend and why. More

by DAVID@THECARLEYS.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
Report | Print
Jan 09, 2023 -

Bob Penkhus Mazda at Powers responded

David, thank you for the 5-star review! We're glad you enjoyed the video explanation of service!

January 06, 2023

I was lied to! The only read that I didn’t give a 1 star rating is I had a good experience previously. More

by Jtorres811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Semyck, Mike Wahl
Report | Print
Jan 11, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Bob Penkhus team, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

January 05, 2023

Awesome experience while looking for a new car! Easy to work with and get along with. More

by NHS23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Padilla
Report | Print
Jan 06, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for shopping with us for your new vehicle! We're so glad you had a 5-star experience!

January 05, 2023

Very professional and efficient. Customer service is superb. Franco very courteous and proactive. Flexible as well to make scheduling service very convenient. More

by Clasentm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Mike Wahl
Report | Print
Jan 06, 2023 -

Bob Penkhus Mazda at Powers responded

We're so happy to hear that you enjoyed your visit with Franco! Thank you for choosing Bob Penkhus for your service needs. We appreciate you!

January 02, 2023

Franco provided excellent, friendly service as always for my recent oil change and tire rotation. More

by scottmatsui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Jan 02, 2023 -

Bob Penkhus Mazda at Powers responded

Scott, thank you for your recent visit. We're glad you had a positive one!

December 31, 2022

All staff were very courteous, friendly and professional. My oil change didn’t take very long at all! More

by LARRYTHOMPSON246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Report | Print
Jan 02, 2023 -

Bob Penkhus Mazda at Powers responded

Larry, thank you for visiting us for your recent oil change! We're glad you enjoyed it.

December 30, 2022

They got me in a few days before Christmas for a tire repair which I was very great fil for on such short notice More

by CASEYB_88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Dec 31, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for the feedback! We are glad we were able to repair your tire before the holidays! Happy New Year!

December 30, 2022

They do a great job explaining what my car needs for repair and the associated costs More

by marvinjones472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Dec 31, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you, Marvin! We appreciate your kind words and your business! We hope to see you again in the future!

December 30, 2022

I was servicing my car prior to a long trip. The service was timely. The employees were friendly. I have returned since and the repairs worked well. Thank you. More

by JLRABBIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
Report | Print
Dec 31, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for visiting us again! We appreciate you, and we're so happy to hear you have enjoyed your visits.

December 30, 2022

The video analysis of my vehicle provides a clear view of the condition of my vehicle and the maintenance that is needed. More

by JPspeer31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
Report | Print
Dec 31, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for the feedback! We're glad you enjoyed the video explaining your service needs. Happy New Year!

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