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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

May 08, 2020

Quick service and great interaction with the service reps. A video was made and email sent which I greatly appreciated! It showed what was being done. More

by DM_BORRELLI
Recommend Dealer
Yes
Employees Worked With
It was a female that I don't see lisyed
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May 11, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you, we’re so glad the video walk through was helpful! We pride ourselves on being honest and fully transparent in all the work we do. We are happy to hear that we were able to provide a great service experience!

May 07, 2020

Came in for oil change. Mechanic told me my breaks need to be replaced and that my tread on my tires are low and need to be replaced. Tires and breaks are brand new. So no I wouldn’t recommend anyone takin More

by jade120497
Recommend Dealer
No
Employees Worked With
Not sure who I worked with
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May 11, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for reaching out and sharing your experience with us. We greatly apologize that our service did not meet your expectations. We have high standards for ourselves and are truly disappointed to hear that these standards were not satisfied during your visit. I met with the involved parties to better understand where we went wrong. When our technician filled out your inspection sheet from the service before this last one, we had marked on your report that your vehicle needed new brakes. When you came back, after receiving new brakes from another service department, we forgot to omit that service off of your report. This was an oversight on our part, and we are truly sorry. However, our technician did find that your car is not in proper alignment and it is causing uneven wear and baldness on your tires. At Bob Penkhus we pride ourselves on treating our customers with respect by being ethical and honest - always. We hold ourselves to high standards of integrity and strive to treat our staff and customers like family. We hope you understand our oversight. We’d love to earn your trust and business back, so please feel free to contact us at social@bobpenkhus360.com or (719) 473-4100 so that we can make this right. Again, thank you for being our valued customer and for your honest review. We hope to hear from you soon.

May 07, 2020

Jessica is amazing. Once again the service department took care of everything in a professional and timely way. I really appreciate the special precautions they have in place for the Covid outbreak. More

by Chicagoshirl
Recommend Dealer
Yes
Employees Worked With
Jessica Tovar
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May 11, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you so much for the glowing review! We strive to provide the best possible experience in every department and we’re so glad to hear your experience met our standards. Thank you for trusting us during these uncertain times. We will be sure to pass on your kind words!

May 07, 2020

They did a great job quickly getting my car in, looking it over, fixing the issue and was even able to deliver it to me. The only feedback is that I was expecting the return a day earlier and was not told More

by GEO1356
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Report | Print
May 11, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to share your experience. We do appreciate you providing us your honest feedback, it helps us improve! We are glad to hear that we were able to help you get your car back in tip top shape! We look forward to continuing to serve you in the future.

May 07, 2020

Good job... didn’t take all day thanks, Kenny knew what I wanted and got it done without taking up a whole afternoon, nice car More

by CARLASSELTA
Recommend Dealer
Yes
Employees Worked With
John Day, Kenny Guerette
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May 11, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for writing about your experience. We are pleased to hear that Kenny was able to help you find what you were looking for. We look forward to helping you again in the future!

May 07, 2020

Great service on the water pump replacement, which was covered by the warranty. Jerry always does a wonderful job making you feel like family👌, so you feel like coming back! More

by scottandeva
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Report | Print
May 11, 2020 -

Bob Penkhus Mazda at Powers responded

Scott thank you for your kind words! It means the world to us to hear you feel like family; that is exactly what we strive for. We’ll make sure Jerry knows how happy you are. Thank you for business and we look forward to seeing you next time!

May 06, 2020

i got the upgrade to car play on my 2017 Mazda CX-5. The whole service experience was excellent and I was given a $50 discount on top of it all. More

by KTWARD@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Jessica, Jeff Crawford, Jerry Lane, Robert Kania
Report | Print
May 11, 2020 -

Bob Penkhus Mazda at Powers responded

We appreciate you taking the time to leave us a review. We are glad to hear that you’re happy with your upgrade and that we were able to help you on the cost! We look forward to continuing to serve you in the future.

May 05, 2020

Outstanding service by Jerry and the team on both my Mazda 3's. Very thorough inspection and in turn pointing out servicing, warranty or recall items each and every visit. More

by SR
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Report | Print
May 06, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you! We will make sure Jerry knows how pleased you are with your experience. We always strive to go above and beyond for our customers. Thank you for your continued business, and we look forward to seeing you next time!

May 04, 2020

Excellent service and maintenance feedback from service department and competitive prices. I also appreciated the service technician thorough inspection and video of my car inspection. More

by QsTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Report | Print
May 06, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you so much! We strive to provide our customers with the best service possible, so we’re thrilled to hear you had a positive experience with our service team. We look forward to working with you again!

May 02, 2020

I’ve bought 2 cars from Bob Penkhus and both have been great experiences. Love my new car! Thank you for all of your help and making the experience and East and smooth process. More

by MOUNTAINHEATHER41
Recommend Dealer
Yes
Employees Worked With
Jerry Ohu, John Day
Report | Print
May 05, 2020 -

Bob Penkhus Mazda at Powers responded

Heather, we are so glad you love your new car! Thank you so much. It means the world to us to know we’ve provided great customer service. We look forward to continuing to work with you for many years to come!

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