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Bob Moore Volkswagen
Oklahoma City, OK
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Recall Appointment Took it in for a recall. James was pleasant and quick. Used their loaner car. Repair was done the next day. Received a call. Returned loaner and Took it in for a recall. James was pleasant and quick. Used their loaner car. Repair was done the next day. Received a call. Returned loaner and was gone at no charge in a few minutes. Thanks! More
Rude untimely and unsympathetic are the words I word use to describe my experience. I purchased a VW from another dealership and I'm very glad I did. I used this one to get a key mad are the words I word use to describe my experience. I purchased a VW from another dealership and I'm very glad I did. I used this one to get a key made. They told me originally that they would call me when the key was received and after almost 2 weeks I never received a call. Upon arrival I was told 20-30 minutes to program the key. I was there a little over the hour. They sales provider was rude he snapped at my questions and passive aggressively questioned my means of paying for the key/service. I was appalled of the manner in which I was treated. I hope I never have to do any type of business there again. Under no circumstances would I recommend this dealership if that is the way their customers are "valued." More
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Excellent buying experience from start to finish! Ken Johnson was such a pleasure to work with in helping me purchase a new vehicle. He was always polite, patient and extremely professional throughout Ken Johnson was such a pleasure to work with in helping me purchase a new vehicle. He was always polite, patient and extremely professional throughout the entire process. I will definitely recommend him and the dealership to friends, family and connections. More
Volkswagen of Edmondon I have been purchasing cars for well over 50 years. Throughout that time, the experience with most of them has been marginal. Enter Volkswagen of Ed I have been purchasing cars for well over 50 years. Throughout that time, the experience with most of them has been marginal. Enter Volkswagen of Edmond. We put out feelers on the web seeking rebates from Sam's Club on a Volkswagen Tiguan. That was the vehicle that we desired to own as we were driving a rental Tiguan due to the loss of our vehicle in a crash. We were totally impressed with the feel of the rental Tuguan and made the decision to buy one. A short time after contacting Volkswagen of Edmond online, a professional sales person contacted us. We responded and began the process. A short time later, the financial manager contacted us directly and with straight to the point precision told us what he and his company could and would do. The result of this type of courteous and thoughtful contact led to the decision to make the purchase. Never before had we received such detailed, comprehensive and excellent customer service from a car dealer. From initial contact through the sale and familiarizing with the vehicle, the process was as simple and seamless as we have ever experienced! Thank you Volkswagen of Edmondon for our new Tiquan SEO! One of the best cars on the market today! More
The best Customer Service. Excelent Customer Service in the service department. Very professional team and they are very quick with repairs. The car is now fixed and is like bra Excelent Customer Service in the service department. Very professional team and they are very quick with repairs. The car is now fixed and is like brand new again. More
Easy process Not high pressure. Willing to work with us on price, trade amount, and financing options. Didn't try to oversell us on something we weren't comfortabl Not high pressure. Willing to work with us on price, trade amount, and financing options. Didn't try to oversell us on something we weren't comfortable with price-wise. More
Theives This place stink so bad, i bought the pre owned 2014 audi a6 for 38k, trade my s5 for 14k which they just covered the loan on it. Now you sold my s5 f This place stink so bad, i bought the pre owned 2014 audi a6 for 38k, trade my s5 for 14k which they just covered the loan on it. Now you sold my s5 for 24k which is such a hypocrisy. Today i had flat tire went to discount tire people they recommended me to buy a new tire so i bought one, came back at business and you repossessed the car which we are only 1 month behind on payments, that's so sad that what Jesus taught you to treat people like this, your junk money making machine. There will be no worse then me now. More
Great customer service Took my car in for a oil change.. They kept it while I was out of town. It was ready when I got back. They did a awesome job!!! Took my car in for a oil change.. They kept it while I was out of town. It was ready when I got back. They did a awesome job!!! More
Service & Warranty The service was quickly done. And, the warranty (Recall) work was done expeditiously. Both we’re completed within “my” time allotted for today’s wor The service was quickly done. And, the warranty (Recall) work was done expeditiously. Both we’re completed within “my” time allotted for today’s work. My service representative, Juston Pierson, was professional in his knowledge of my vehicle, and, items I purchased. Thank you, I will return for any and, all things for my Tiguan. More
Great service and easy to work with I got pretty close to what I wanted for my trade in and the prices were really fair on the cars on the lot. I liked that most of the prices were on ve I got pretty close to what I wanted for my trade in and the prices were really fair on the cars on the lot. I liked that most of the prices were on vehicles and I didn’t have to ask about everyone of them. More