Bob Moore Kia Northwest

Ryan Shaff was the first salesman I worked with. I was kooking for a Kia Soul. I knew from test driving the Kia Soul that it was just a box on wheels. You can hear and feel every crack on the road. Ro kooking for a Kia Soul. I knew from test driving the Kia Soul that it was just a box on wheels. You can hear and feel every crack on the road. Rough ride! And no cargo space. So I know the manufacuring cost is low. All I wanted was a cute car with a personality ( Kia Soul ). I decided that I would buy a Kia Soul and dress it up with all you had to offer. Ryan Shaffs manager quoted me a price of 24,900 dollars for a Dune loaded Kia Soul. That was way to high. Finally we get to 22,900 and I trade in my 2004 PT Cruiser worth 1,500. When I went to my bank to get the 22,900 I was informed that a fully loaded Kia Soul was worth 23,175. I told Ryan Shaff and his manager that I was not happy with the price. But, I had singhed the P.O. ( entrapment )! I feel like you made me pay 2,000 over sticker price. You should give me my PT Cruiser back and 500 dollars. I feel SWINDLED. More

In spite of the unpleasant experiences of my sons' recent visits to Bob Moore Kia, I stopped to look at new cars. We had been customers at Bob Moore dealerships for over twenty years and always very recent visits to Bob Moore Kia, I stopped to look at new cars. We had been customers at Bob Moore dealerships for over twenty years and always very happy with sales and service. The salesman who greeted me was neither pleasant nor interested in selling a car to fit my requests. High pressure does not always sell cars. Women do drive cars and often are equally, sometimes more, as knowledgeable as men. I was not treated in this manner until Fred entered the office. Through his conversation, people skills and expertise I decided to consider a Kia Rio from this dealership. I returned home, did some research; decided to purchase. The finance officer was quite young and new and refused to put my name as primary owner of the vehicle. My husband of forty-three years had accompanied me. A few days later we were contacted to return to sign papers that had been forgotten. I went alone only to discover that the papers had been signed just not located in the file folder. There was a question about the Resist-all treatment. The car was not properly detailed at time at time of delivery; I returned at a later date for a more complete detail. Overall I would not give an enthusiastic recommendation to this dealership. I would also not give a completely negative review either. All difficulties can be rectified. More

We bought our first Kia (2013 Forte Koupe) in October of 2011. John D. was amazing with his knowledge of the vehicles and the company itself. He was very laid back, friendly and never once tried to push u 2011. John D. was amazing with his knowledge of the vehicles and the company itself. He was very laid back, friendly and never once tried to push us into something we didn't want. He was interested in our lifestyle and our family to make sure that we got exactly what we wanted and needed... even giving us his personal cell phone number should we ever have a problem. Financing was a breeze with Richard since we were already pre-approved through our bank and even though I was very ill with pneumonia, I was very pleased with how quickly all the paperwork was completed. They even allowed me to lay down on the sofa in the back through the majority of it. We were never pressured to buy all the warranty options that were offered either. It was just so easy. Buying the Forte was such a wonderful experience that when we decided we needed to buy another vehicle, we gave John D. a call. My husband met with him on Friday and spent several hours going over different vehicles. John even took my husband and oldest son out to breakfast! So on Saturday(01/26/2013) after I got off work, we gave John a call to see if he was available to meet with us and he made a special trip to the dealership to do so. He showed me what he and my husband had looked at, explaining in extreme detail all the xxxxxxand cons about each vehicle. Once I settled on the Soul... we test drove each level. Base, Plus and Exclaim. He was fully knowledgeable about each model, showing me each feature and how they worked. What I loved best is that he remembered my first name, my kids' names, ages etc. John treated us like family not just a sale that he wanted to make. Once I decided on which vehicle I wanted... John D. took off to make sure the car was ready for us. He actually even re-detailed because the detail guys missed some stuff and he cleaned the windows again because there were visible streaks. Finance went easy despite them having technical issues with the printers... some pressure techniques on the extras that were a tad annoying but nothing that would put me off from buying another car from Bob Moore Kia. Overall... we have had the most excellent experiences with Bob Moore Kia and couldn't be happier with our vehicles. More

I wanted to get out of a two car payment and decided to stop and look at an optima. After test driving one my wife and I decided to go ahead and get one if they could get us out of the two car payments we stop and look at an optima. After test driving one my wife and I decided to go ahead and get one if they could get us out of the two car payments we were making. We traded both vehicles for one. William was very knowledgeable about all cars on lot. We could not decide whether to get a black one or a white one. William told my wife that the white one in his opion had more personality (which we thought so also). We settled on that and went in to see Richard Battles the finance man. Richard was a hoot. My wife asked when will the first payment be do, and with out missing a beat Richard said tomorrow. Had her going. I was rolling on the inside. It took longer than I would have liked, but that was are fault... More

All the of the guys were amazing. Tonya found the car for me and it was exactly what I was looking for! Richard in finance helped me keep my payments right where I wanted them and Michael showed me the for me and it was exactly what I was looking for! Richard in finance helped me keep my payments right where I wanted them and Michael showed me the ins and outs of my car and I had a good overall experience with them! More

I WOULD RECOMMEND THIS DEALERSHIP, BECAUSE OF IT'S NON PRESSURE SALES APPROACH, IT'S KNOWLEDGEABLE SALES PERSONNEL. MIKE SOURIE WAS ARE SALES PERSON, FOUND HIM TO BE PERSONABLE AND EXTREMELY WELL INFORMED PRESSURE SALES APPROACH, IT'S KNOWLEDGEABLE SALES PERSONNEL. MIKE SOURIE WAS ARE SALES PERSON, FOUND HIM TO BE PERSONABLE AND EXTREMELY WELL INFORMED. THANKS TO MIKE WE HAVE FOUND OUR KIA OPTIMA SXL TO BE EVERYTHING HE SAID IT WAS. THANK YOU MIKE. REGARDS ELAYNE & DLENN More

The service before you buy the car is good but after they have your money their service is crap! To get help I had to call Bob Moore Nissan. I called several times (KIA NORTHWEST DEALERSHIP) trying to get h have your money their service is crap! To get help I had to call Bob Moore Nissan. I called several times (KIA NORTHWEST DEALERSHIP) trying to get help but they always say they will call you back and never do. I love the car but i wish i would have given someone else my business. More

I brought my daughter into Bob Moore Kia to buy her first car. I just want to say a big thank you to Brian Black for the attention he gave My daughter. Bob Moore Kia made her first car buying experience exce car. I just want to say a big thank you to Brian Black for the attention he gave My daughter. Bob Moore Kia made her first car buying experience exceptional. If you are looking for a Kia go to Bob Moore, you will not regret it. More

The salesman, John, was very nice, knowledgeable and not pushy, which is how they initially try to present themselves. However, the pushy and true side of them came during the finance stage. I actually was pushy, which is how they initially try to present themselves. However, the pushy and true side of them came during the finance stage. I actually was given the classic car salesman line, "You're trying to take food out of my mouth." Really? I guess they assumed that since I was a female I would be stupid enough to pay sticker price. I understand they are in the business of making money, however, during the haggling stage, when I suggested 6 free oil changes (which I found out a week later came with their car deal anyway), Anson, the finance guy, acted completely appalled saying, "Do you know how much money that is?!" Yeah. Not even a couple hundred dollars, yet you're trying to get me to give you $23,000 and you think a few free oil changes is unreasonable? Wow! You would have thought I asked him to cut the price of the car in half. We finally agreed on a price that I was satisfied with, but not before I had to go through 2 different people trying to pressure me into buying all these extra "insurances". I don't know how many times I had to say NO. Then about a week after having the car, Anson calls with another classic lying dealership strategy. "We made a mistake with the financing. We need you to come back in and resign some papers." So now my payments are higher than they initially were. All in all I amy very happy with the car. Love it! I just hate that Bob Moore Kia Northwest is the one I gave my business to. It's like having a baby that you love with a guy you now despise and regret that he's the father. More

I must be in heaven because I just bought a 2013 Kia Optima Ex! William, my salesman, found exactly what I was looking for (style and price similar to my Saturn), but he found better. First, from my cri Optima Ex! William, my salesman, found exactly what I was looking for (style and price similar to my Saturn), but he found better. First, from my criteria he was able to drive a white Kia under the awning for me to examine in the shade. Then, during the test drive, William explained the various functions on the display. I felt at ease with his patience because I had several questions. Finally, water was offered as I went through the paperwork. From service to sales to finance, everyone was congenial, courteous, and knowledgeable about cars in general. Their humor also lightened what could have been a stressful time. William even gave me a courtesy call to see how I was doing with my Kia after I had brought it home. I am convinced this is a top rated dealership, and I am quite pleased with the performance from my Kia Optima as well as the performance of all responsible parties of the dealership. Carolyn More