Bob Mills Mitsubishi Myrtle Beach

Great service! Dependable and accurate. There has been obvious changes made and you can see the difference!!! Great service department... obvious changes made and you can see the difference!!! Great service department... More

On 11/22/21 I had my vehicle towed to Bob Mills Mitsubishi for service because it would not start. Before towing, the truck driver confirmed that it wasn't starting and didn't simply need a charge/ Mitsubishi for service because it would not start. Before towing, the truck driver confirmed that it wasn't starting and didn't simply need a charge/jump. I sent my vehicle in with the spare key since it was already loose and not attached to my other keys. I was called on 11/24/21 and advised by Manny in the service dept that my issue was caused by bad fuel which is not covered under warranty and service would cost over $600. I contacted the state agriculture dept to have them obtain fuel samples and check for any complaints from the gas station I used. There were none. On Friday I spoke to Manny again after doing some research on my own to find out what diagnostics were performed in order to come to that conclusion. The tech notes simply stated that he determined that the engine had been getting fuel, he then disconnected the fuel line and added new fuel and the car then started. "Resulting in fuel in car being bad". Manny said that if I didn't mind waiting until the tech was in on Monday he could ask for me. I thanked him and explained that with the out of pocket cost involved I would be more comfortable if I knew that any other possible issues had been considered, such as low fuel pressure or a problem pump. I made a trip to the service dept and obtained a copy of the tech notes for my own records that day. Manny called back on Monday and said the tech is sure it's the fuel. I authorized the service and went to pick it up today, 11/30/21. I initially started my car with the spare key I provided them but decided I'd rather use my primary key on the ring with my house keys. I made the switch and my car would not start, making the exact sound it was making when I had it towed. I switched keys again with the same result. It would start with my spare but not with my primary key. Manny and a tech came out to the car and checked it, determining that the issue was the key sensor and it may have been too close to a magnet. I expressed concern about the $632 I had just paid and was assured that the gas was bad but this is just and additional issue that I was lucky they didn't charge me $140 for. I would have preferred paying $140 over $632. After the tech reprogramming the key Manny brought the vehicle back to me, but also mentioned that the tech had recently gone for training on bad key sensors and that they had one customer who'd repeatedly had key issues. This raised some very real concerns. The tech notes I got on Friday and with my final bill read the same. Absolutely nothing is mentioned about what led to the conclusion that my gas was bad even though I mentioned multiple times that the issue was being misdiagnosed "BAD FUEL" has a distinctive smell and the difference from clean fuel is visible. There is no mention of the smell or appearance of the gas, nor was I even invited to see a sample of the "bad" fuel removed from my tank. I've been shown bad belts, water pumps and other parts that are an issue so showing me the "bad gas" is not a stretch If that tech had recently undergone training on key sensors why wasn't that considered as the possible problem? I spoke with the service dept on 11/22,23,24,26, and 29 and was never once asked about keys. I would have gladly provided both sets. I truly believe whether intentionally or by oversight my car issue was misdiagnosed. It's not uncommon for women to be preyed upon by mechanics and I sincerely hope it wasn't deliberate. I do know that I can't afford to carry the cost whether human error or not. My fuel was not bad. More

I wanted to thank everyone at the dealership for a stellar experience a few weeks back. We brought my inlaw's Endeavor in for a small issue with the transmission selector, and it came in less than was stellar experience a few weeks back. We brought my inlaw's Endeavor in for a small issue with the transmission selector, and it came in less than was quoted, earlier than was quoted, and while I’ve dealt with a lot of dealerships, I've never had such an uneventful and easy experience… I have no idea why Mitsubishi isn’t the #1 selling car in America. I’m on my 2nd Endeavor (nearly identical to my inlaws, which is no surprise since I gave it to my parents who then gave it to them.) They just keep running without the angst and constant drama of other cars (I traded in a Landrover for my Endeavor. Trust me; I know what I’m talking about.) P.S. Special thanks to Jennifer (Jenn?), in service. It would be a mistake to ever let her go elsewhere... More

Jennie Jo is awesome, the service is wonderful I will never go anywhere else for service on my vehicle, Bob Mills Mitsubishi where you at never go anywhere else for service on my vehicle, Bob Mills Mitsubishi where you at More

Went in with cash to buy a GMC Denali and the staff apparently didn't want my money because they came up with every reason to not sell to me. They say they'll match the price if it's within 150 miles w apparently didn't want my money because they came up with every reason to not sell to me. They say they'll match the price if it's within 150 miles which turned out to be a lie because we told him we'd found one for $53,000 and he said if we didn't buy it he was. That doesn't sound like a salesperson that wants or needs business. This is the most unprofessional business I've been in and I will be sure to tell all my friends and neighbors about my experience so they don't waste their time. More

It was super easy to make an appointment. Amanda made it painless, and listened to my concerns.Everyone was very friendly and helpful. My wait time was less then what I expected huge plus! Will definitely painless, and listened to my concerns.Everyone was very friendly and helpful. My wait time was less then what I expected huge plus! Will definitely be back. More

Great sales team and fantastic service. They showed me my air filters and they were disgusting! Got them all changed and my tire rotation and oil change! I was in and out in no time. So glad I got my work do air filters and they were disgusting! Got them all changed and my tire rotation and oil change! I was in and out in no time. So glad I got my work done with Bob Mills Mitsubishi! Highly recommend More

Had 5 free oil changes with used purchase, after first change had oil leaking from drain plug. Went back with correct drain plug washer to be replaced correctly which they did not do first time. They said change had oil leaking from drain plug. Went back with correct drain plug washer to be replaced correctly which they did not do first time. They said it would be done. Home with no further leaks. Next oil change asked to have everything ready for inspection when I arrive which they agreed upon arrival they did not have the filter nor drain plug brass ring so I went home to change oil myself. Found that the first oil change they did not change drain plug ring after I brought it to them and only tightened the ill fitted washer they used to the point it was bent and partly hanging off evn after I brought the part to them. I notified them about this and requested to have my name removed from the constant texts for service reminders. months later still getting texts for service with the same response of "oh you were not taken out of system, I will remove you now and no further contact will happen." You think after me complaining to the service manager and front desk clerk that I would not have a Big Wheel brought here for a pedal replacement they would get the picture, but, here's that text reminder again. Good Grief! More