Bob Maxey Lincoln - Service Center

As a first time Maxey customer, I am impressed. When my car was recently in for service, although it took a while, I was provided with a loaner and was comfortable and satisfied. My only issue is that whe car was recently in for service, although it took a while, I was provided with a loaner and was comfortable and satisfied. My only issue is that when my car was delivered upon purchase, there was a 911 assist message on my screen. Because neither the delivery person nor myself knew what it meant, I drove my car that way for several months until there was a recall, at which point this was discovered.. That should not have happened I’m not sure if the sales people need more instruction or maybe this was a fluke. All in all, so far i am very pleased with my purchase and with Maxey. More

Calling for a regular maintenance service appointment is easy and efficient. The check-in was virus safe and work performed ahead of estimated schedule with no surprises. No popcorn now due to COVID-19 . . easy and efficient. The check-in was virus safe and work performed ahead of estimated schedule with no surprises. No popcorn now due to COVID-19 . . . I understand, but that was always an added treat! More

Bob Maxey Lincoln-Mercury is the best car dealership in the state of Michigan. They have historically delivered excellent service! I wouldn't shop anywhere else. the state of Michigan. They have historically delivered excellent service! I wouldn't shop anywhere else. More

Service was fast and professional at Bob Maxey Lincoln Mercury. Parts arrived quickly and vehicle was finished and back on road in just a few days. Will return for future service Mercury. Parts arrived quickly and vehicle was finished and back on road in just a few days. Will return for future service More

Great clean service department and prompt attention. Service on time and completed in timely manner. Always friendly and answer any questions or issues I have. Service on time and completed in timely manner. Always friendly and answer any questions or issues I have. More

I was well informed what was happening with my vehicle and it was finished when I was told it would be.the people were professional and it was finished when I was told it would be.the people were professional More

I made an 10:00 a.m appointment for an oil change and was there until 1:45 p.m. Horrible Customer Service! What was the point of me making an appointment if I was going to be late for work any way and why do there until 1:45 p.m. Horrible Customer Service! What was the point of me making an appointment if I was going to be late for work any way and why does an oil change take so long?? More

Every time I come here the customer service and services are way beyond what you could expect and beside that the waiting room and bathroom was super clean. are way beyond what you could expect and beside that the waiting room and bathroom was super clean. More

9/04/2020 my 06 Zephyr had a recall for airbag inflator; a porter picked up the car, but when I got my car back my key was stuck in the ignition. After a phone call, the porter returned to take my car back; a porter picked up the car, but when I got my car back my key was stuck in the ignition. After a phone call, the porter returned to take my car back; a couple hours pass then I received a call, now all of a sudden I'm in need of an ignition switch. Someone there may have made a simple mistake, understandable; but to force me to pay for that mistake, highly improper and less than stellar. The worst part is it's the holiday weekend and I have no car. I truly wish that I had a better experience; I don't think my ZIP played apart.....or did it? More

Good Experiences Marty in sales and Phil in service do a great job with their respective teams to make sure the customer (ME) is taken care of. Marty in sales and Phil in service do a great job with their respective teams to make sure the customer (ME) is taken care of. More