Bob Maxey Lincoln - Service Center

BEWARE OF BOB MAXEY LINCOLN!! BEWARE of BOB MAXEY Lincoln! They are SHADY!! I have an ext wrnty! I took my car in FOUR times to get the SAME issue w/ my trans fixed. The 1st time I BEWARE of BOB MAXEY Lincoln! They are SHADY!! I have an ext wrnty! I took my car in FOUR times to get the SAME issue w/ my trans fixed. The 1st time I paid $199 & they didn't fix it. They didn't charge the next 2 x's I turned it in (I drove off w/ it still screwed up) & 4th they FINALLY fig it out as it got SO bad it finally blew a code but they then demanded I pay $104 for the wrnty work again stating it was something different that was wrong even though it "acted" the exact same. Not!! So if the "wrnty charge" is $104 WHY did charge $199 the first time? He held my car hostage to get more out of me for the SAME problem?! The svc mgr, Phil, was a huge dick! Yelled at me when I questioned it & demanded the money! Also my seat is still broken that I've turned in before. PLUS...before I turned in my car I getting 18-20mpg. I didn't get the "$300 tune up" Phil said to get so after I got it back, BARELY gets 15mpg now! Gee that's not suspicious!! I have ZERO confidence/trust in their SVC dept! More

First oil change The service was great and the staff was very friendly. They had me in and out in no time at all. The parts department was very helpful. What a terri The service was great and the staff was very friendly. They had me in and out in no time at all. The parts department was very helpful. What a terrific place to have your Lincoln serviced. More

Friendly Service Ryan, our service writer, is always very friendly and does a great job explaining the work that needs to be done if we have any questions. Thank you! Ryan, our service writer, is always very friendly and does a great job explaining the work that needs to be done if we have any questions. Thank you! More

Had the unfortunate experience of having to take my car here for service. Although the problem was fixed with my transmission I feel that I was taken for a ride on the final bill. The job was completed in here for service. Although the problem was fixed with my transmission I feel that I was taken for a ride on the final bill. The job was completed in just over 6 hours which can be validated by my phone records. At $99.95 an hour for labor it should have been between $600 to $700 for labor but I was charged for 12.8 hours of labor. As I questioned this I was told that the Ford book said they could charge the 12.8 hours of labor and I had authorized the job. I am not sure how Ford sets these rates but if the job is done in half the time then obviously they need to revisit their procedure for setting the labor rates. Maybe they are set for trainees learning the job procedures. I also had my engine check light illuminated after the transmission went out. I asked them about this and they said they didn't think it was related. I asked if they had run the codes and they mentioned it would be $106.95 to check it out. Really? These guys have the perfect roadmap to anyone's wallet that happens to end up there. It was just unfortunate that my car had to be disabled on the road and I didn't have any other options. I would not recommend having service done here unless you have plenty of disposable cash on hand. Hope they have a good time with the extra money they took from me for labor hours not performed! More

It is a pleasue to give a great rating when such fine service is providid. The service mgr was friendly,& polite, he took the time to explaine what, why and how the service was to be done. service is providid. The service mgr was friendly,& polite, he took the time to explaine what, why and how the service was to be done. More

Came in for check up- said I needed a fuel pump ($1000) Said they replaced it. Drove 600 miles from MI to NYC. (I live in NY but had car checked out in MI while visiting family) Car wouldn't start next tim Said they replaced it. Drove 600 miles from MI to NYC. (I live in NY but had car checked out in MI while visiting family) Car wouldn't start next time I used it. Had it towed to my local mechanic who said they did NOT replace fuel pump. It was dirty and looked like parts were used. Tried to get 2nd repair reimbursed ($850) Bob Maxey would not honor their work- had to pay 2x for repair. They daid "well, sometimes we don't replace ALL of the fuel pump/parts, etc. Clearly they did not. WOW. They do not stand by their work. Whtever they can get away with I guess. Maybe b/c I'm a woman they thought they could screw me over? No idea but SHAME ON THEM. More

I have never been treated so well as I was at this dealership. The entire staff is very friendly. The quality of work was outstanding. The work was done correctly and in an extremely timely manner. dealership. The entire staff is very friendly. The quality of work was outstanding. The work was done correctly and in an extremely timely manner. I would NOT go anywhere else. More

While at the dealer for collision repair, car was driven 500 miles, items missing from car, car damaged, gas used, license plate removed, badly bent when put back on after it was returned to dealer. My mil 500 miles, items missing from car, car damaged, gas used, license plate removed, badly bent when put back on after it was returned to dealer. My mileage records agreed with theirs, yet they refused to accept their own or my records, denied everything, were extremely rude. More

had my car two full days after promise same day phil very rude said good idea for me to take car else where steve mechanic ranted about time spent on car also swearing rude said good idea for me to take car else where steve mechanic ranted about time spent on car also swearing More

I took my car in for service and they created many new problems for my car. It was in for the 150,000 service, no lights were on and I was not having any problems with my car. After having it serviced a problems for my car. It was in for the 150,000 service, no lights were on and I was not having any problems with my car. After having it serviced at this dealership, they cracked the engine mount and racked up over $2000 worth of fraud in repairs. I took it for service to make sure my car would stay as reliable as it had been and now I am afraid to drive it on the highway. DO NOT let this dealer service your car, you will have nothing but problems afterwards. More