Bob Maxey Lincoln - Service Center

Courteous and professional Took my new Mkz in for a couple of minor adjustments. They were taken care of promptly and resolved. I will definitely go back for periodic service. Took my new Mkz in for a couple of minor adjustments. They were taken care of promptly and resolved. I will definitely go back for periodic service. They are all top notch. More

Always great service! I am getting personal service whenever I come to Bob Maxey. They are thorough in solving the problems which have been minor. I love my car, a 2015 For I am getting personal service whenever I come to Bob Maxey. They are thorough in solving the problems which have been minor. I love my car, a 2015 Ford Fusion, and they do, too! More

5 year old Lincoln rusting I took my 2012 Lincoln MKZ in for bumper work and asked them to look at the edge on both back doors as it was bubbled with rust. I was told that Bob f I took my 2012 Lincoln MKZ in for bumper work and asked them to look at the edge on both back doors as it was bubbled with rust. I was told that Bob from service cleaned it off and there was no rust. Such a BS report; it is almost rusted thru to the outside of the door. Just trying to protect Lincoln I guess. Note, the car has been garage kept. More

Vehicle Service This dealership has excellent customer service and I definitely would recommend Bob Maxey to family and friends. They explain, in detail, what my veh This dealership has excellent customer service and I definitely would recommend Bob Maxey to family and friends. They explain, in detail, what my vehicle needs. More

Excellent customer service. I brought my vehicle in two times for warrenty repairs,they finished the repairs with in the time frame as they stated,and also had a loaner for me t I brought my vehicle in two times for warrenty repairs,they finished the repairs with in the time frame as they stated,and also had a loaner for me to use each time! More

My Dealership I came in for an oil change, tire rotation and I was experiencing some hesitation upon excelleration. I explained the problem to the service person I came in for an oil change, tire rotation and I was experiencing some hesitation upon excelleration. I explained the problem to the service person. My problem along with my other service issues were complete in about 90 minutes . As usual I was treated with professionalism and respect. I have leased cars from Bob Maxey for many years.. The sales personnel i Alvin Taylor is excellent I would recommend Bob Maxey for both it's sales and service. More

BEWARE OF BOB MAXEY LINCOLN!! BEWARE of BOB MAXEY Lincoln! They are SHADY!! I have an ext wrnty! I took my car in FOUR times to get the SAME issue w/ my trans fixed. The 1st time I BEWARE of BOB MAXEY Lincoln! They are SHADY!! I have an ext wrnty! I took my car in FOUR times to get the SAME issue w/ my trans fixed. The 1st time I paid $199 & they didn't fix it. They didn't charge the next 2 x's I turned it in (I drove off w/ it still screwed up) & 4th they FINALLY fig it out as it got SO bad it finally blew a code but they then demanded I pay $104 for the wrnty work again stating it was something different that was wrong even though it "acted" the exact same. Not!! So if the "wrnty charge" is $104 WHY did charge $199 the first time? He held my car hostage to get more out of me for the SAME problem?! The svc mgr, Phil, was a huge dick! Yelled at me when I questioned it & demanded the money! Also my seat is still broken that I've turned in before. PLUS...before I turned in my car I getting 18-20mpg. I didn't get the "$300 tune up" Phil said to get so after I got it back, BARELY gets 15mpg now! Gee that's not suspicious!! I have ZERO confidence/trust in their SVC dept! More

First oil change The service was great and the staff was very friendly. They had me in and out in no time at all. The parts department was very helpful. What a terri The service was great and the staff was very friendly. They had me in and out in no time at all. The parts department was very helpful. What a terrific place to have your Lincoln serviced. More

Friendly Service Ryan, our service writer, is always very friendly and does a great job explaining the work that needs to be done if we have any questions. Thank you! Ryan, our service writer, is always very friendly and does a great job explaining the work that needs to be done if we have any questions. Thank you! More

Had the unfortunate experience of having to take my car here for service. Although the problem was fixed with my transmission I feel that I was taken for a ride on the final bill. The job was completed in here for service. Although the problem was fixed with my transmission I feel that I was taken for a ride on the final bill. The job was completed in just over 6 hours which can be validated by my phone records. At $99.95 an hour for labor it should have been between $600 to $700 for labor but I was charged for 12.8 hours of labor. As I questioned this I was told that the Ford book said they could charge the 12.8 hours of labor and I had authorized the job. I am not sure how Ford sets these rates but if the job is done in half the time then obviously they need to revisit their procedure for setting the labor rates. Maybe they are set for trainees learning the job procedures. I also had my engine check light illuminated after the transmission went out. I asked them about this and they said they didn't think it was related. I asked if they had run the codes and they mentioned it would be $106.95 to check it out. Really? These guys have the perfect roadmap to anyone's wallet that happens to end up there. It was just unfortunate that my car had to be disabled on the road and I didn't have any other options. I would not recommend having service done here unless you have plenty of disposable cash on hand. Hope they have a good time with the extra money they took from me for labor hours not performed! More