Bob Maxey Lincoln - Service Center

I have leased/purchased vehicles from Bob Maxey since 1980 and never had a bad experience until recently. In October 2024, I purchased a 2020 Lincoln Corsair which is supposed to be certified. Certific 1980 and never had a bad experience until recently. In October 2024, I purchased a 2020 Lincoln Corsair which is supposed to be certified. Certification means that the vehicle has been inspected and all needed repairs completed. In November, I returned to the dealership because the remote starter didn't work. A service member charged the battery to no avail. This vehicle is again at this dealership to be repaired. It sat for 4 days with no work performed. The following week, repairs have still not been performed. It's very disappointing to write this review, however, I believe that Certification should be true and actual. Today is March 6, 2025 and I was given a very nice loaner to drive while I wait for repair work to be performed. It's my hope that my next review will be totally positive. More

We are fairly new to the area and have been please with the professionalism, friendliness and quality of the dealership the professionalism, friendliness and quality of the dealership More

Not honest when dealing with customers the last time I brought my car in for a oil change they told me that my brakes need to be done so I asked if how long I had before I need to be done he told me immed brought my car in for a oil change they told me that my brakes need to be done so I asked if how long I had before I need to be done he told me immediately so I didn't get them done so the next time I came back I asked them to check my brakes and pay special attention to him but I also had chose the works for my package they tried to charge me to look at my brakes but then after the service was done they said my brakes were okay they were fine but the last time they told me you need to be done so therefore they are not honest More

Best service. Trust worthy, great lounge to wait in, caring customer service, did a great job Trust worthy, great lounge to wait in, caring customer service, did a great job More

Thursday - November 21st - I am a retired CEO and fully recognize and appreciate five star customer service. Maxey has got it right. Our third purchase from Maxey for numerous reasons. Best/Penny and Jeff recognize and appreciate five star customer service. Maxey has got it right. Our third purchase from Maxey for numerous reasons. Best/Penny and Jeff More

I love this dealership. I have been buying and servicing my cars from them for over 20 years. Mark Shampine is my sales rep and Will is the one I call when I need servic I have been buying and servicing my cars from them for over 20 years. Mark Shampine is my sales rep and Will is the one I call when I need service. More

They treat me very professionally and promptly. Their service manager goes out of his way to make sure that everything is taken care of right and on the first visit. It is a pleasure doing business Their service manager goes out of his way to make sure that everything is taken care of right and on the first visit. It is a pleasure doing business there. More

Will is excellent! He makes sure you know everything they’re doing to your car, and explains it clearly. It’s obvious he loves his job and his customers. He makes sure you know everything they’re doing to your car, and explains it clearly. It’s obvious he loves his job and his customers. More

Very nice dealership . Clean, professional , friendly and informative . Will be returning soon , a few concerns. Clean, professional , friendly and informative . Will be returning soon , a few concerns. More