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Bob Maxey Lincoln - Service Center

Detroit, MI

4.8
155 Reviews

155 Reviews of Bob Maxey Lincoln - Service Center

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October 03, 2024

I love this dealership. I have been buying and servicing my cars from them for over 20 years. Mark Shampine is my sales rep and Will is the one I call when I need servic More

by vcsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shampine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will is my "go-to" for service
September 24, 2024

They treat me very professionally and promptly. Their service manager goes out of his way to make sure that everything is taken care of right and on the first visit. It is a pleasure doing business More

by jboschan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shampine
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

Will is excellent! He makes sure you know everything they’re doing to your car, and explains it clearly. It’s obvious he loves his job and his customers. More

by Kathleen Fletcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
July 19, 2024

Service experience was great. Service from salesperson is awful. No follow up at all. Call him several times never at his desk. Never called to see if I had any problems or questi More

by 68Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvin Taylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Bob Maxey Lincoln responded

We are happy to hear that our Service Department has lived up to your expectations and disappointed that you did not receive the attention you deserve from our sales staff. Please call me at 313.885.4000 so I can make sure that you are just as happy with Sales as Service! Sherry Maxey

Jul 19, 2024 -

68Unhappy responded

I will give you a call on Monday. After 1pm! I have questions regarding some documents I have been receiving. I tried calling Alvin Taylor however I couldn’t connect with him. Thank you in advance, Diane Upshaw

May 10, 2024

Very nice dealership . Clean, professional , friendly and informative . Will be returning soon , a few concerns. More

by Fonzie2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Nearhood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon.
January 25, 2024

The service was outstanding. They took care of all my needs trade in to pick in one day More

by Parkersloane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2023

Out standing service. Clean ad bright waiting room. I would have liked to stayed and enjoyed it more, but my car was done so fast. It was time to go. More

by Spiracing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

Staff is polite, they listen to what you have to say and they finished working on my car in a timely matter. More

by 19967hw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

The service department team were courteous and knowledgeable. The wait time was what was expected. The lounge was inviting and relaxing. Updates were given when necessary. It didn’t take the two h More

by Shirleymarie1931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

They will always make sure your problem is solved. Bob Maxey always treat you with kindness, i needed a new tire because old tire couldnt be repaired. More

by blittles1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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