Bob Maxey Lincoln

Had the unfortunate experience of having to take my car here for service. Although the problem was fixed with my transmission I feel that I was taken for a ride on the final bill. The job was completed in here for service. Although the problem was fixed with my transmission I feel that I was taken for a ride on the final bill. The job was completed in just over 6 hours which can be validated by my phone records. At $99.95 an hour for labor it should have been between $600 to $700 for labor but I was charged for 12.8 hours of labor. As I questioned this I was told that the Ford book said they could charge the 12.8 hours of labor and I had authorized the job. I am not sure how Ford sets these rates but if the job is done in half the time then obviously they need to revisit their procedure for setting the labor rates. Maybe they are set for trainees learning the job procedures. I also had my engine check light illuminated after the transmission went out. I asked them about this and they said they didn't think it was related. I asked if they had run the codes and they mentioned it would be $106.95 to check it out. Really? These guys have the perfect roadmap to anyone's wallet that happens to end up there. It was just unfortunate that my car had to be disabled on the road and I didn't have any other options. I would not recommend having service done here unless you have plenty of disposable cash on hand. Hope they have a good time with the extra money they took from me for labor hours not performed! More

All I can say is..Treat people the way you want to be treated. My salesman Mark was knowledgeable about the fusion I purchased. Very friendly and kind. To be honest.I don't have any experience treated. My salesman Mark was knowledgeable about the fusion I purchased. Very friendly and kind. To be honest.I don't have any experience More

It is a pleasue to give a great rating when such fine service is providid. The service mgr was friendly,& polite, he took the time to explaine what, why and how the service was to be done. service is providid. The service mgr was friendly,& polite, he took the time to explaine what, why and how the service was to be done. More

Came in for check up- said I needed a fuel pump ($1000) Said they replaced it. Drove 600 miles from MI to NYC. (I live in NY but had car checked out in MI while visiting family) Car wouldn't start next tim Said they replaced it. Drove 600 miles from MI to NYC. (I live in NY but had car checked out in MI while visiting family) Car wouldn't start next time I used it. Had it towed to my local mechanic who said they did NOT replace fuel pump. It was dirty and looked like parts were used. Tried to get 2nd repair reimbursed ($850) Bob Maxey would not honor their work- had to pay 2x for repair. They daid "well, sometimes we don't replace ALL of the fuel pump/parts, etc. Clearly they did not. WOW. They do not stand by their work. Whtever they can get away with I guess. Maybe b/c I'm a woman they thought they could screw me over? No idea but SHAME ON THEM. More

I have never been treated so well as I was at this dealership. The entire staff is very friendly. The quality of work was outstanding. The work was done correctly and in an extremely timely manner. dealership. The entire staff is very friendly. The quality of work was outstanding. The work was done correctly and in an extremely timely manner. I would NOT go anywhere else. More

While at the dealer for collision repair, car was driven 500 miles, items missing from car, car damaged, gas used, license plate removed, badly bent when put back on after it was returned to dealer. My mil 500 miles, items missing from car, car damaged, gas used, license plate removed, badly bent when put back on after it was returned to dealer. My mileage records agreed with theirs, yet they refused to accept their own or my records, denied everything, were extremely rude. More

I Leased a new 2012 Lincoln MKZ. This was my 3rd vehicle leased from Bob Maxey. My Salesperson is Jay Kramer. He is friendly, professional, knowledgeable and easy to work with. I keep coming back to Bob Max leased from Bob Maxey. My Salesperson is Jay Kramer. He is friendly, professional, knowledgeable and easy to work with. I keep coming back to Bob Maxey and will continue doing so in the future. More

As long as places hire people like Dan, entire companies will get a bad rep. Started off being a decent guy but quickly played "I don't know" on repeat to all my question. When I asked about a scratch will get a bad rep. Started off being a decent guy but quickly played "I don't know" on repeat to all my question. When I asked about a scratch - his reply "so what?" When my wife asked about the price and negotiation - his reply "its not my problem" Its sad that I was willing to make a sale and this person stood in the way. If you don't want to negotiate, make your used car prices more in line. Also a heads up, cars sit here for months, do your research. But when you come, somehow "another person was here 30mins ago"...don't fall for it. I came here alone once (spent 40mins) and again with my wife (spent another 1hr)...both times there was not a single person browsing the lot. More

had my car two full days after promise same day phil very rude said good idea for me to take car else where steve mechanic ranted about time spent on car also swearing rude said good idea for me to take car else where steve mechanic ranted about time spent on car also swearing More

I was only looking (window shopping) and not planning to purchase (lease) when I went into the dealership. I was trying to get ideas for a purchase (lease) in July, 2011. The salespersons were very attentiv purchase (lease) when I went into the dealership. I was trying to get ideas for a purchase (lease) in July, 2011. The salespersons were very attentive to my needs and requests that I wanted to have in a car. They explained the rebate programs that were available at the time along with added features. They were able to answer my questions as well as ensuring that the finance portion met my needs. They were patient with me as I made the decision to lease vs purchase. I did not feel the strong pressure that usually exist when shopping for a new car. More