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Bob Maxey Lincoln

Detroit, MI

4.8
293 Reviews
As the destination Lincoln dealership in Detroit, MI, we are committed to providing exceptional service to residents of Grosse Pointe Park, St Claire Shores, Harper Woods, and other surrounding communities. Our extensive inventory of new and pre-owned Lincoln vehicles caters to the diverse needs and preferences of our valued clientele. At Bob Maxey Lincoln, we understand the importance of convenience for our valued customers. That's why our Sales Department is open Monday through Friday starting at 8:30 AM, while our Parts and Service Department opens even earlier at 7:30 AM. The early opening hours for the Service Department make it easier for customers to drop off their vehicles on their way to work, providing a hassle-free experience and allowing them to smoothly continue with their day.
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16901 Mack Ave.

Detroit, MI

48224

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Showing 293 reviews

November 13, 2024

They promised to have the fixed in 2 weeks and did a perfect job and returned the car in 10 days More

by philipgerlach3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Nearhood
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

An unexpectedly pleasant experience - The day before visiting Bob Maxy Lincoln, I was planning on purchasing a "slightly used" CPO 2024 Lincoln with very low miles from another dealer. I offered the as More

by ideas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Nearhood
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

When the time came to renew my lease, I was worried my payment was going to jump by hundreds of dollars. My salesman worked hard to find a car with enough rebates so that didn’t happen. He also stayed way More

by Batmobiledriver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Nearhood
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

Nicholas provided excellent service. He got me the car I wanted at a very good price. Thank You Nicholas!!!!! More

by winnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Nearhood
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

Bob Maxey Ford and Lincoln have been and will be our go to place for purchasing our cars. They are always so attentive, informative and honest! I recommend them to everyone that I know. Have had family More

by hlewis22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny Olrich from Bob Maxey Ford Howell
October 03, 2024

I love this dealership. I have been buying and servicing my cars from them for over 20 years. Mark Shampine is my sales rep and Will is the one I call when I need servic More

by vcsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shampine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will is my "go-to" for service
September 24, 2024

They treat me very professionally and promptly. Their service manager goes out of his way to make sure that everything is taken care of right and on the first visit. It is a pleasure doing business More

by jboschan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shampine
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Everyone was awesome, especially my salesman Dylan. I was actually his first sale at Bob Maxey. I would highly recommend!!! More

by Kita24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
July 19, 2024

Will is excellent! He makes sure you know everything they’re doing to your car, and explains it clearly. It’s obvious he loves his job and his customers. More

by Kathleen Fletcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
July 19, 2024

Service experience was great. Service from salesperson is awful. No follow up at all. Call him several times never at his desk. Never called to see if I had any problems or questi More

by 68Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvin Taylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Bob Maxey Lincoln responded

We are happy to hear that our Service Department has lived up to your expectations and disappointed that you did not receive the attention you deserve from our sales staff. Please call me at 313.885.4000 so I can make sure that you are just as happy with Sales as Service! Sherry Maxey

Jul 19, 2024 -

68Unhappy responded

I will give you a call on Monday. After 1pm! I have questions regarding some documents I have been receiving. I tried calling Alvin Taylor however I couldn’t connect with him. Thank you in advance, Diane Upshaw

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