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Bob Maxey Ford of Howell - Service Center
Howell, MI
168 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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168 Reviews of Bob Maxey Ford of Howell - Service Center
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May 08, 2021
Excellent service and totally satisfied!!! The service at Bob Maxey Ford has always gone above and beyond. The car wash is a great addition to their service. at Bob Maxey Ford has always gone above and beyond. The car wash is a great addition to their service. More
by tchause
Employees Worked With
Unknown
April 30, 2021
Do not buy anything from Bob Maxey Ford of Howell they will sell you a vehicle with a modification done to it and sell you the warranty knowing that it voids most of the warranty and not say anything till will sell you a vehicle with a modification done to it and sell you the warranty knowing that it voids most of the warranty and not say anything till you bring the car in for repair and they find every way possible to not cover it or make it right. They are nothing but a joke and scammers More
by dillansmyth2014
Employees Worked With
Service
April 24, 2021
Excellent service, service advisors were polite and concerned and provided a great experience. The vehicle was brought in for oil change and tire rotation. Good job concerned and provided a great experience. The vehicle was brought in for oil change and tire rotation. Good job More
by jimlhamon
Employees Worked With
Don't remember
April 12, 2021
I had a great experience with Bob Maxey Ford. I will definitely use the dealership instead of side businesses as I had with pervious owned Ford vehicles. The kind service staff, especially Jim, and quic definitely use the dealership instead of side businesses as I had with pervious owned Ford vehicles. The kind service staff, especially Jim, and quick mechanical repairs were all first rate. More
by ML
Employees Worked With
Jim
April 07, 2021
The extended warranty sold to me is not worth the paper it's written on! I have spent over $120,000 with Bob Maxey and Ford Motor Company in the last 7 years. Because of their poor design, they say the e it's written on! I have spent over $120,000 with Bob Maxey and Ford Motor Company in the last 7 years. Because of their poor design, they say the extended warranty does not cover the repair. To add insult to injury, it took 4 days to get the parts and they never offered a loaner vehicle due to the delay. To make matters worse, they never washed my F-350 even though their sign out side of the service department says that every vehicle is washed after service. I will NEVER buy another Ford product again! More
by Kowalak
Employees Worked With
Mr. Schmidt
March 18, 2021
Trusted and hard working Team. Everyone is Committed to providing quality service at a good price. They will get my repeat business and my first stop when I look for my next car. providing quality service at a good price. They will get my repeat business and my first stop when I look for my next car. More
by Dandinsmore21
Employees Worked With
Jessica
January 21, 2021
On January 20th of 2021My wife took here 2013 escape in On January 20th of 2021 My wife took here 2013 escape in for a routine oil change. While it was there she had asked for the brakes to be inspected be On January 20th of 2021 My wife took here 2013 escape in for a routine oil change. While it was there she had asked for the brakes to be inspected because the brake fluid light was on. I called them the next day To inform the that the oil service light had not been reset and that the dip stick was approximately 1 quart low. Then i informed the manager that the right rear brake caliper was leaking and that in had failed. I was told that the lube technician were not certified mechanics. My question then was why are they inspecting safety critical components on my wife's car. The report they gave my wife had all green checkmarks, including the brake system. Be pacific when asking for an inspection for something more than a oil change. Asked for a certified mechanic. Dave More
by bdave0929
Employees Worked With
Scott
January 09, 2021
Stopped in for the Works package consisting of fluid, brakes check, tire rotation and an oil change. Waited in their comfortable customer lounge enjoying a courtesy coffee and T.V. Seemed like in no time brakes check, tire rotation and an oil change. Waited in their comfortable customer lounge enjoying a courtesy coffee and T.V. Seemed like in no time My truck was done and I was on my way. More
by Richard
Employees Worked With
Don't remember
January 04, 2021
Prompt, professional, clean, honest correspondence. Great experience. I am not down with the 25 word requirement in this responce. Sorry it seems a little pushy a bit un-natural. Let me tell you how I feel d experience. I am not down with the 25 word requirement in this responce. Sorry it seems a little pushy a bit un-natural. Let me tell you how I feel don't tell me HOW MUCH TO SAY. You had me at/with your actions/performance/sincereness of your service. Lose the format...I'm surprised in this day and age someone hasn't claimed you are bullying them for a response! LOL. I like you guys you're GREAT! More
by mschultz
Employees Worked With
Jessica
