Bob Maxey Ford of Howell - Service Center

I was in for my scheduled oil change and tire rotation. They took my truck in on time and returned it on time washed, ready to go, and I paid for it all with my FordPass bonus points. I've been buying my They took my truck in on time and returned it on time washed, ready to go, and I paid for it all with my FordPass bonus points. I've been buying my trucks there since 1996 and wouldn't go anywhere else. More

The. Service writer and service guys did fantastic job. Collision dept took pics of some minor front end damage and promised to call me back on Monday after service. Three weeks later nothing. Rate service Collision dept took pics of some minor front end damage and promised to call me back on Monday after service. Three weeks later nothing. Rate service an A, collision dept a Z. Terribly disappointed would think would do much better seeing you have no new cars to sell. Not happy! More

Bob Maxey Ford in Howell is my dealer of choice. Whenever I've needed service or repairs the service department has always been able to get me in to address my needs. I've tried several dealerships in our ar I've needed service or repairs the service department has always been able to get me in to address my needs. I've tried several dealerships in our area and Bob Maxey is hands down superior to all. More

Excellent customer service!Matt the collision manager was terrific and Karen, his assistant was very caring and made me feel like I was an important customer. terrific and Karen, his assistant was very caring and made me feel like I was an important customer. More

service management jesica was very kind and helpful with answering my questions, taking care of my Lincoln in getting it repaired and serviced properly answering my questions, taking care of my Lincoln in getting it repaired and serviced properly More

Would give 5 stars as this issue is not their fault, but a 4 year old Edge should not need a new engine. After searching the internet I discover it is an issue with the 2017 Edges and multiple people have a 4 year old Edge should not need a new engine. After searching the internet I discover it is an issue with the 2017 Edges and multiple people have had to have an engine replaced. And Ford has not done nothing. I fork over $6000 for a new engine and I have to rent a vehicle for a week. It is a bitter pill to swallow. More

Got me right in told me how long it would be, sent me texts and updated me and let me know when it was done. All went like clockwork! texts and updated me and let me know when it was done. All went like clockwork! More

Did an awesome job on the vehicle. Started service on time and kept me updated as the service was being done. Brandon is an awesome service writer. time and kept me updated as the service was being done. Brandon is an awesome service writer. More

Extended warranty paid off! Was extended every courtesy by Everyone. Service fixed it promptly. Wish I could have kept the loaner; a Lincoln. But was able to go to Moms for Birthday dinner in a fixed vehi by Everyone. Service fixed it promptly. Wish I could have kept the loaner; a Lincoln. But was able to go to Moms for Birthday dinner in a fixed vehicle. More

I like the personal feeling that the service people care about you! They ask if you need help and are very courteous. I will go back again! about you! They ask if you need help and are very courteous. I will go back again! More