Bob Maxey Ford of Howell - Service Center

Body shop did an awesome job of fixing the hail dents and cleaning my truck up after. It’s nice and shiny. cleaning my truck up after. It’s nice and shiny. More

they take care of any problems I have and everyone is very kind and helpful very kind and helpful More

Made an appointment, online for 9/27. Came in and was told that my appt. was 10/1. Showed them 3 text messages, from them, confirming 9/27 date. They started telling me I was wrong! Then they tried to di told that my appt. was 10/1. Showed them 3 text messages, from them, confirming 9/27 date. They started telling me I was wrong! Then they tried to dissuade me, telling me that the brakes replacement would take 2 - 3 hours (it doesn't; I've been a mechanic and taking calipers/rotors off and replacing the rotors and pads is not that long a job). Every time I go in there, I have to wait a minute or so before anyone looks up from their screen and even acknowledges me, and then it's a "can I help you?" Of course you can help me; that's what I'm here for; to get customer paid repairs on my Explorer! Their staff has little to no training on customer appreciation! I don't expect a big fat kiss when I walk in the door, but at least an acknowledgement and some sense of appreciation for choosing their business would be appropriate. The service manager, Dan Retherford, mumbles to the service advisor, "it's just a brake job," and then disappears, without even acknowledging me (and he knows me, as we had a conversation about his apathetic staff a couple of years ago)! Then the advisor comes into the waiting room, after us sitting in there fifteen minutes, and tell us that the oil change is almost done, when I didn't even come in for an oil change, at which point he bolts out of the room! Before he bolts out he tells me, again, that a brake job is two to three hours (and that's only the rear brakes)! I'm sensitive to customer appreciation issues, perhaps because I worked for Apple for over ten years and was always appreciative of customers, whether they bought an iPhone case or a computer, phone, etc. If I created a problem, I took responsibility for it, and didn't blame the customer, which this dealer did, essentially telling me that I was wrong and then trying to dissuade me from waiting, which I had noted on the appointment time. This is the first 'major' repair on the Explorer, as it's been reliable, but it's had way too many recalls (just got another notice of a potential problem with the engine cooling fan!), so I haven't been in for customer pay work until 9/27/21, and I bought it (and another new Fusion) there isn 2015, from a salesman who no longer works there, and that experience was great. Their lackadaisical attitude towards customers and their obvious attempt to get me to leave resulted in exactly that; I had them bring me the car, and will take it somewhere else to get it fixed. If they give me an appointment time and then act like I'm a bother, I won't bother them anymore! More

very thorough, knowledgeable, punctual, friendly, cognizant of customers time schedule, & don't do more than initially scheduled without letting you know of the problem & get your consent. cognizant of customers time schedule, & don't do more than initially scheduled without letting you know of the problem & get your consent. More

Best service department around!! Professional and always get my car right in for service! This is the second escape I have purchased through Bob Maxey and am totally happy with all experiences I have had. T get my car right in for service! This is the second escape I have purchased through Bob Maxey and am totally happy with all experiences I have had. Thank you and keep up the great customer service! More

The oil change and the tire rotation was done but they did not check the air filter . It shows that it was done but it was not checked. Service manager was told but he did not think it was a big deal. did not check the air filter . It shows that it was done but it was not checked. Service manager was told but he did not think it was a big deal. More

They did great repairs and were very pleasant and professional, loved dealing with all the personal in the body s. professional, loved dealing with all the personal in the body s. More

Our repair visit was well taken care of. We highly recommended Bob Maxey for all our service. We were kept aware of all our concerns. recommended Bob Maxey for all our service. We were kept aware of all our concerns. More

I was in for my scheduled oil change and tire rotation. They took my truck in on time and returned it on time washed, ready to go, and I paid for it all with my FordPass bonus points. I've been buying my They took my truck in on time and returned it on time washed, ready to go, and I paid for it all with my FordPass bonus points. I've been buying my trucks there since 1996 and wouldn't go anywhere else. More

The. Service writer and service guys did fantastic job. Collision dept took pics of some minor front end damage and promised to call me back on Monday after service. Three weeks later nothing. Rate service Collision dept took pics of some minor front end damage and promised to call me back on Monday after service. Three weeks later nothing. Rate service an A, collision dept a Z. Terribly disappointed would think would do much better seeing you have no new cars to sell. Not happy! More