Bob Maxey Ford of Howell - Service Center

Service was great, Billy the Service Rep kept me informed throughout the process, and they even washed the truck throughout the process, and they even washed the truck More

Tried to buy my 2019 Ranger there but sales department was not interested in dealer trade to find what I wanted. Ended up buying at Lasco. Tried to order my wife’s 2021 Explorer there but again, sales was was not interested in dealer trade to find what I wanted. Ended up buying at Lasco. Tried to order my wife’s 2021 Explorer there but again, sales was unresponsive when Ford sent them my order request. Varsity was happy to order for us. I don’t recommend sales department. Had great luck with body shop. Service has been hit and miss. Had great service with my wife’s previous Mountaineer, but issues both time her Explorer was in. First time interior was left dirty and in disarray. Last visit was The Works Oil Change. Maxey does not use Ford’s device check list just sticks verbiage on work order. Lube tech put inaccurate tread depth on work order and tech and service advisor tried to sell unnecessary service parts. Told me cabin air filter and engine air filter were both dirty. Said cabin air would be $51.00 installed. I ended up purchasing filter from their parts department for $32.00 since no one else had stock. So they wanted $19.00 labor to install filter they already had out in their hand and had to put back in. Jessica said maybe the engine air filter might make it to next oil change. I purchased a new one and when I went to install found that the filter was no where near ready to replace. I spent over 40 years as a heavy equipment/ heavy truck fleet manager as well as a stint as an are service manager for Chevrolet. It was never my practice to recommend parts or services not needed. Maxey is close to home but my experience has been it is worth the 30 minute drive to Lasco in Fenton where I have better confidence in the service department. More

Service department is knowledgeable and timely. Clean place and friendly agents. My oil change was completed earlier than expected. Clean place and friendly agents. My oil change was completed earlier than expected. More

Fast and accurate they kept me advised of what was needed they also advised the items that will need attention in the future. they also advised the items that will need attention in the future. More

Great customer service, polite employees, job was done on time and efficiently. I called and was scheduled for service within a week. I trust the integrity of this dealer, and would recommend it to others. time and efficiently. I called and was scheduled for service within a week. I trust the integrity of this dealer, and would recommend it to others. More

The best part of the service visit was the service agent billy . he was very helpful . billy . he was very helpful . More

The prices are getting very high. I may have to get some quotes from your competitors before I have my Fusion serviced. I may have to get some quotes from your competitors before I have my Fusion serviced. More

Have gone to Bob Maxey for my car oil changes. Always do a great job. Jessica in service is excellent. Always do a great job. Jessica in service is excellent. More

They scheduled service of my vehicle to suit my time schedule and took care of extra recall work they found out which took longer and then provided me a loaner for the extra day as needed, thanks. schedule and took care of extra recall work they found out which took longer and then provided me a loaner for the extra day as needed, thanks. More

Very courteous; prompt in adherence to appointment time; quality of service- technicians and staff is outstanding. Experience in ordering a new vehicle was equally outstanding quality of service- technicians and staff is outstanding. Experience in ordering a new vehicle was equally outstanding More