Bob Maxey Ford of Howell - Service Center

They are always helpful and keep me to date on what parts my vehicle needs my vehicle needs More

This is a long one, but trust me. .. Coming from someone who personally worked in their sales department, please read my current nightmare/experience below. I worked for Bob Maxey F .. Coming from someone who personally worked in their sales department, please read my current nightmare/experience below. I worked for Bob Maxey Ford of Howell in 2016-2017 where I worked with some great people who are no longer there. There are over 50+ reviews on Google that regard to me and the great business that I did with so many amazing customers. Down to the dirt. I bought a 2014 Ford Focus Titanium from Bob Maxey while I was working there. I took it in from my customer and I knew it was a great car & I so happened to be looking. Cars been great and is now 8 years old with 103,000 miles on it. The "service transmission now" light popped up the week of 12/12. I figured it had something to do with the TCM (transmission control module) recall that's out there and called Bob Maxey to have it towed there to be diagnosed by their "award winning team." They diagnosed it and said that my ISSB sensor needed to be replaced and the cost of the part is $71 but $375 worth of labor. Seems pricey, classic dealership. I called the service manger Tammy to ask some questions about the unprofessional invoice I received that stated "clutch fluid" for $36. After Tammy shared that this price is final, I said that I'll go ahead and replace the sensor myself with my grandfather who is retired mechanic. Tammy shared that I'm already $150 owed to them because of the diagnostic fee so that's where $150 of the $325 of labor came from. I agreed to have them do the work because Tammy said they'd have it done by Monday at the latest after I was told mid January. They did the work and called me on Friday (12/16) saying my car is ready to go.... BUT... Per Billy Oatman, when they were driving it, the axle busted through the trans casing and now it will costs $8,000 to fix it... BUT... again... They just so happen to have the part I need laying around and they can do it for $2,000 now. I said no and emailed the the service manager as I was told she now just so happens to be on vacation for the next week. Tammy relayed my message to Scott Maxey unexpectedly who works in their service department as an assistant manager. Scott called me today on 12/20 saying all the things I want to hear just to then say "so what do u want us to do?" I shared my many viewpoints with him and my frustration. I told him to tell me his last offer before I take it to the next steps and reach out to the owner. He told me "I can help you out on the labor but the best I can do is $1,300." I said thank you and hung up to cool down as I couldn't believe this was all really happening. The owner, my old boss, Mike Maxey ended up calling me 10 minutes after speaking with Scott. I had to cool down still to start fresh so I let it ring and he left a voicemail. I called back & at first, he was saying all the right things and took accountability for what happened and how he understands why I'm upset. He then countered absolutely everything he said for the first 3 minutes and said they aren't going to fix it. Not only are they not going to fix it even if I paid the $1,300 that they cut down from $8,000 because per Mike Maxey, he doesn't want his team to discover new issues and have me refuse to pay for those potential issues to be fixed. BUT MIKE? This isn't connecting correctly? I took in a well taken care of car with no issues but a dash light being tripped by a sensor and now I have no vehicle at all. Not only that but he admitted to them misdiagnosing it and they pretty much told me to screw off and "if you'd like to take it the legal route then please do so because we know how that'll end" ?? -Mike Maxey So yeah... as of 2:18 pm est, my vehicle that I was planning to sell for $10,000 this week to my friends Father is now totaled pretty much & it all happened under the supervision of Bob Maxey's Employees. This will be shared & people will know of the horrible practices that go on at this place. Do yourself a favor and go to Brighton. DO NOT DO BUSINESS WITH THIS COMPANY!!!!! More

Very helpful friendly and very knowledgeable and fast. Would highly recommend them for service. And I will use them again. Would highly recommend them for service. And I will use them again. More

Great experience as Bob Maxey. Friendly staff and knowledgeable technicians. I will repeat and recommend to anyone Friendly staff and knowledgeable technicians. I will repeat and recommend to anyone More

I have always had good experiences with Bob Maxey Ford and would recommend them for service and sales and would recommend them for service and sales More

The best Ford dealer ever. Always there to help. Best people to advise us on things Always there to help. Best people to advise us on things More

The dealership is fine. Our issue is with Ford. Our 2021 Edge has a front camera that does not work. Currently there is no software or hardware fix. The part is on back ord Our issue is with Ford. Our 2021 Edge has a front camera that does not work. Currently there is no software or hardware fix. The part is on back order with no promise date. Our 2022 Edge order has been delayed twice from June to August.Both of these issues are very frustrating with one missed promise date after another. More

Service was great, Billy the Service Rep kept me informed throughout the process, and they even washed the truck throughout the process, and they even washed the truck More

Tried to buy my 2019 Ranger there but sales department was not interested in dealer trade to find what I wanted. Ended up buying at Lasco. Tried to order my wife’s 2021 Explorer there but again, sales was was not interested in dealer trade to find what I wanted. Ended up buying at Lasco. Tried to order my wife’s 2021 Explorer there but again, sales was unresponsive when Ford sent them my order request. Varsity was happy to order for us. I don’t recommend sales department. Had great luck with body shop. Service has been hit and miss. Had great service with my wife’s previous Mountaineer, but issues both time her Explorer was in. First time interior was left dirty and in disarray. Last visit was The Works Oil Change. Maxey does not use Ford’s device check list just sticks verbiage on work order. Lube tech put inaccurate tread depth on work order and tech and service advisor tried to sell unnecessary service parts. Told me cabin air filter and engine air filter were both dirty. Said cabin air would be $51.00 installed. I ended up purchasing filter from their parts department for $32.00 since no one else had stock. So they wanted $19.00 labor to install filter they already had out in their hand and had to put back in. Jessica said maybe the engine air filter might make it to next oil change. I purchased a new one and when I went to install found that the filter was no where near ready to replace. I spent over 40 years as a heavy equipment/ heavy truck fleet manager as well as a stint as an are service manager for Chevrolet. It was never my practice to recommend parts or services not needed. Maxey is close to home but my experience has been it is worth the 30 minute drive to Lasco in Fenton where I have better confidence in the service department. More