Bob Maxey Ford of Howell - Service Center

Took my new 2024 Maverick for its first oil change back on 5/31/24. I brought it in with only 3000 miles on it I just wanted the oil and filter changed nothing else as it wasn’t ready for a tire rotation. on 5/31/24. I brought it in with only 3000 miles on it I just wanted the oil and filter changed nothing else as it wasn’t ready for a tire rotation. I waited over 90 minutes for the service and I got up to look to see if it was in the parking lot when finished it was so I went to the service desk the advisor kind of looked surprised to see me I wondered if he forgot that I was in the waiting room. The dealership offers a complimentary car wash with any service it did a very poor job cleaning it I went and asked for them to wash it again which they did. This is the second time I have had not so good experience with the service department the first incident was with my wife’s Escape. I think it’s time for me to find another dealership. More

Very nice dealer good service the people that work there are very helpful they took very good care of my car are very helpful they took very good care of my car More

They totally get “customer service”! Professional and a sense of urgency to get your job done right and on-time. Pick up and drop off service is outstanding. The entire customer servi Professional and a sense of urgency to get your job done right and on-time. Pick up and drop off service is outstanding. The entire customer service department is excellent from the porters to the service specialist to the Manager, All of them are on the same page, the customer comes first! This is the finest customer service I have ever received anywhere or anytime. More

Overall team completely professional, knowledgeable and committed to customer satisfaction. Friendly and welcoming. Pleasurable experience committed to customer satisfaction. Friendly and welcoming. Pleasurable experience More

Excellent service, We are always treated with respect and everyone is very helpful. Paul Manns always does a wonderful job. everyone is very helpful. Paul Manns always does a wonderful job. More

They always take care of any issues. Tammy did a great job resolving a little problem. All good and much thanks to her. Appreciate them going above and beyond. Tammy did a great job resolving a little problem. All good and much thanks to her. Appreciate them going above and beyond. More

Like having my Ford serviced at Ford Maxey because I know they check the whole vehicle. Answer my questions being a widow it's something new to me..very nice gentleman know they check the whole vehicle. Answer my questions being a widow it's something new to me..very nice gentleman More

Excellent service, very nice staff, nice waiting area and reasonable repair cost for you vehicle. reasonable repair cost for you vehicle. More

John Beavers was patient with me when I got inpatient with Ford. Am happy to say after close to a month and more then a couple visits our problem was solved. Am hoping I never need to visit again, unle with Ford. Am happy to say after close to a month and more then a couple visits our problem was solved. Am hoping I never need to visit again, unless I am buying a new car. Barbara Dixon More

My wife and I have been customers at Bob Maxey Ford for a number of years now and will continue to be in the future. We have also recommended them to others who have become satisfied customers. The service number of years now and will continue to be in the future. We have also recommended them to others who have become satisfied customers. The service and sales staff are helpful, friendly and do what's needed to ensure that you are a satisfied and returning customer! My wife and I give Bob Maxey Ford our highest recommendation. More