Bob Maxey Ford of Howell - Service Center

The Service Dept. did a fine job fixing a safety recall on my Mercury. It took a bit longer than I was led to believe, but in fairness, it was an unusual repair and required special handling. Follow up t on my Mercury. It took a bit longer than I was led to believe, but in fairness, it was an unusual repair and required special handling. Follow up to my comment/concern was pleasant and satisfying. Overall, they were quite professional and I would go back to Maxey Ford. More

I will never recommend that anyone take a damaged car to Bob Maxey Collision. At my insurance company's request I had them repair a car that had only moderate damages. They tell me now, after two full mon Bob Maxey Collision. At my insurance company's request I had them repair a car that had only moderate damages. They tell me now, after two full months, that I will be able to pick it up this afternoon. They had it so long that the insurance company told me they were no longer willing to pay for the rental car I've been using all this time. It was not until then, after they agreed to pay for the rental until my car was repaired, that they decided to complete the work. The one star rating was generous. The review above was written before I picked up my car. Given that, I did not respond to the question of whether the work performed was satisfactory. Now that I have picked it up I am able to say the car has been beautifully repaired. I didn't respond to the question of price because it wasn't really something I was concerned with. The work was paid for by the insurance company of the person who hit my car. I should also add that everyone I worked with there was very personable with me. My complaint is primarily with the fact that it took so long to get my car back. I should also mention that after Bob Maxey saw my initial review they called me to discuss it. We both agreed that there was no way the work performed should have taken 2 months. I did tell that caller that I was very satisfied with the work performed. More

Convenient thru appointment for oil change (The Works). Friendly service advisor. Timely and efficient. I recommend Bob Maxey Howell if you need oil change for your vehicle. Friendly service advisor. Timely and efficient. I recommend Bob Maxey Howell if you need oil change for your vehicle. More

Always awesome service! Everyone is kind & friendly. Service is always done in timely manner. Paul my very favorite salesman !!! Jenny would be my second choice. Service is always done in timely manner. Paul my very favorite salesman !!! Jenny would be my second choice. More

We have usually been happy with the service and convenience at Bob Maxey. We have bought all our Ford cars and trucks there and have had no problems. convenience at Bob Maxey. We have bought all our Ford cars and trucks there and have had no problems. More

Service was done faster than expected and the entire transaction was easy. This was an under warranty repair on y newly leased vehicle. I am always satisfied with the service at Bob Maxey in Howell. transaction was easy. This was an under warranty repair on y newly leased vehicle. I am always satisfied with the service at Bob Maxey in Howell. More

Bob Maxey’s does everything possible and beyond to make sure that their customers get what they need. Not happy with my Ranger but that was my pick. Maxey Ford has always made me feel like they were “worki sure that their customers get what they need. Not happy with my Ranger but that was my pick. Maxey Ford has always made me feel like they were “working for me”. Keep up the good work. More

Bob Makey Ford always has amazing customer service. No job is too small or unimportant to this service center! I am a very satisfied customer, and will continue to patronize this dealer. job is too small or unimportant to this service center! I am a very satisfied customer, and will continue to patronize this dealer. More

Fast and safe I had to go and take care of a recall felt very safe with staff and waiting room. Very fast and even washed my car I had to go and take care of a recall felt very safe with staff and waiting room. Very fast and even washed my car More