Bob Maxey Ford of Howell - Service Center

From appointment time to the time they finished fixing the vehicle was within the time frame we where told. The work was excellent. the vehicle was within the time frame we where told. The work was excellent. More

I had the works done. Imagine my surprise, when 2 days later, after my vehicle sitting in the driveway, I see a shiny object behind the passenger back tire. It’s the lock Imagine my surprise, when 2 days later, after my vehicle sitting in the driveway, I see a shiny object behind the passenger back tire. It’s the lock lug nut from the front passenger tire. I called, the manager replied that she looked at the video and the tech tightened all 4 tires. So I guess it’s my word against theirs. I will not go back and when I’m ready for my next vehicle, I’ll go elsewhere. More

Will Andrew's my sales rep was amazing he went abive and beyond to make sure my repairs were done in a timely manor. Also he was very accommodation g when it came to securing us a vehicle my whole family co beyond to make sure my repairs were done in a timely manor. Also he was very accommodation g when it came to securing us a vehicle my whole family could utilize More

I brought my car in for an oil change and to look for a leak. I had a morning appointment that I was early for and they did not start working on it until the next day. I dropped the car off Tuesday morning leak. I had a morning appointment that I was early for and they did not start working on it until the next day. I dropped the car off Tuesday morning and did not get it back until Friday. My service advisor was not able to explain what was going on, went to the dealership on Thursday and spoke with the technician and was better able to understand the issue. The technician was great. Car has always been serviced at the dealership, I will probably go to a different dealer to purchase my next new car because of the terrible service department at Bob Maxey. More

June 26, 2024 I got my F150 back. I was charged ~$1250 fix my A/C. The A/C compressor started squealing as soon as I started to use the A/C. The shaft and pulley are not spinning prop I was charged ~$1250 fix my A/C. The A/C compressor started squealing as soon as I started to use the A/C. The shaft and pulley are not spinning properly. I called my service rep twice now and he has not to called me back. The service manager called me after writing this review. Apparently the Dealership voicemail is not accessible to employees and the credit card system was down when my repair was done so I have not received a receipt with the description of the work completed. I am raising my review from 1 to 3 stars but will modify/raise my review again after the issue is resolved. Prior to this appointment I had a couple good experiences with this dealership and I trusted the dealership when I took my truck there. More

Took my new 2024 Maverick for its first oil change back on 5/31/24. I brought it in with only 3000 miles on it I just wanted the oil and filter changed nothing else as it wasn’t ready for a tire rotation. on 5/31/24. I brought it in with only 3000 miles on it I just wanted the oil and filter changed nothing else as it wasn’t ready for a tire rotation. I waited over 90 minutes for the service and I got up to look to see if it was in the parking lot when finished it was so I went to the service desk the advisor kind of looked surprised to see me I wondered if he forgot that I was in the waiting room. The dealership offers a complimentary car wash with any service it did a very poor job cleaning it I went and asked for them to wash it again which they did. This is the second time I have had not so good experience with the service department the first incident was with my wife’s Escape. I think it’s time for me to find another dealership. More

Very nice dealer good service the people that work there are very helpful they took very good care of my car are very helpful they took very good care of my car More

They totally get “customer service”! Professional and a sense of urgency to get your job done right and on-time. Pick up and drop off service is outstanding. The entire customer servi Professional and a sense of urgency to get your job done right and on-time. Pick up and drop off service is outstanding. The entire customer service department is excellent from the porters to the service specialist to the Manager, All of them are on the same page, the customer comes first! This is the finest customer service I have ever received anywhere or anytime. More

Overall team completely professional, knowledgeable and committed to customer satisfaction. Friendly and welcoming. Pleasurable experience committed to customer satisfaction. Friendly and welcoming. Pleasurable experience More

Excellent service, We are always treated with respect and everyone is very helpful. Paul Manns always does a wonderful job. everyone is very helpful. Paul Manns always does a wonderful job. More