Bob Maxey Ford of Howell

Had our 2017 Escape in the Bob Maxey collision shop recently We were extremely happy & pleased with the outcome & timing of the excellent job. What was less than pleasing is that calls had to be made from me whe We were extremely happy & pleased with the outcome & timing of the excellent job. What was less than pleasing is that calls had to be made from me whenever an update was needed. 3 examples come to mind: . It had been established that our vehicle would need 3 or 4 days of work... it was agreed on 8/1 that we likely need to leave our car for 3-4 days for the job & we were assured that we would get a call when the parts came in & scheduling be made.... had to make a call on a friday to see if the parts were in & we could be scheduled... the positive response was yes... it would have been better if we got the call from dealership. . Near the end of the 3rd day, called again to get our status... it would not be ready for at least another day,,, again, it would have been better if we got the call from dealership. . On the 4th day, called again ~5:20p (collision shop closes at 6p) for status... response was yes WE THINK your vehicle will be ready today... once again, it would have been better if we got the call from dealership. Called again at ~5:40p... response was yes your vehicle is ready, but the paperwork is not, & we will TRY to have it ready for you to take it home today... again, it would have been better if we got the call from dealership. It should be stated that we did not have a 2nd car during this period & we were in a bind. Dealership was aware, & offered us a loaner, but that would have pushed us back a couple of weeks more & we thought from a safety standpoint, that it best to to have the vehicle fixed sooner than later. Would we have the vehicle serviced by the collision shop again? YES... as stated, they did a great job... if & when that happens, we will be similarly frustrated with the one-way communication we might face if it is no better than it was in our recent experience. As a Ford retiree, I really want Ford & its dealerships to succeed. More

Best Car buying experience ever! Paul was absolutely the best sales person I have dealt with. He listened to what I wanted and got it in fast. The whole process was fantastic. Paul was absolutely the best sales person I have dealt with. He listened to what I wanted and got it in fast. The whole process was fantastic. More

Service work Took vehicle in for warranty work and vehicle wasn’t repaired. It s worse now than before I took vehicle in to dealership. Not very happy. 👎🙁 Took vehicle in for warranty work and vehicle wasn’t repaired. It s worse now than before I took vehicle in to dealership. Not very happy. 👎🙁 More

Great transaction Greg was great, no issues, transaction moved quickly. would recommend them to anyone looking for a car. Greg made things easy.would use them again in Greg was great, no issues, transaction moved quickly. would recommend them to anyone looking for a car. Greg made things easy.would use them again in the future More

Excellent I came in and they assessed the damage on my car quickly. They said they would call in a couple weeks when they had a loaner and they did. I did not h I came in and they assessed the damage on my car quickly. They said they would call in a couple weeks when they had a loaner and they did. I did not have to call them. They completed the work in timely manner and let me know in advance when it would be done. I left my garage opener in the loaner and they made arrangements for me to get it on a Saturday. I could not have asked or gotten better service! More

Fixed Stop and Go feature on my Escape I was very satisified with the service I received from Dan the service manager and his crew in the service department. After three tries Dan looked up I was very satisified with the service I received from Dan the service manager and his crew in the service department. After three tries Dan looked up to see what others were doing with the problem and had it fixed. I don't live in the area and I drive to Howell from Novi for service and I don't mind with the service I received. Thank you, More

dealer and salesman review I received a fair trade in for my truck and our salesman was over the top in finding every applicable rebate available . His efforts is what closed th I received a fair trade in for my truck and our salesman was over the top in finding every applicable rebate available . His efforts is what closed the deal for me. More

perfect Everything was made easy and simple. A vehicle was found that no one else could find for me. Bob Maxey's relentless work paid off for both of us Everything was made easy and simple. A vehicle was found that no one else could find for me. Bob Maxey's relentless work paid off for both of us More

Great Service Staff is always friendly, helpful and more importantly, get work done in a reasonable timely manner. I have never been disappointed, and it is the fi Staff is always friendly, helpful and more importantly, get work done in a reasonable timely manner. I have never been disappointed, and it is the first Ford dealership that actually values both you as a customer, and your voice as a consumer. More

Great buying experience From the minute I walked in, to the final walk through after my purchase. I was completely satisfied with everything. My salesperson, Valerie Shaver w From the minute I walked in, to the final walk through after my purchase. I was completely satisfied with everything. My salesperson, Valerie Shaver was outstanding, very informative and up on what rebates and style choices I was interested in. I would recommend Bob Maxey to anyone. More