Bob Mariano CJDR - Service Center

Oil Change Enjoyed meeting Gary today during my service who was very friendly and courteous! My oil change and tire rotation was completed on an efficient manner Enjoyed meeting Gary today during my service who was very friendly and courteous! My oil change and tire rotation was completed on an efficient manner. More

Prompt Service Received a safety recall notice for my 2015 Grand Cherokee and scheduled an appointment almost immediately for a non-emergency recall. Gary was profe Received a safety recall notice for my 2015 Grand Cherokee and scheduled an appointment almost immediately for a non-emergency recall. Gary was professional and accommodating. Best of all, very honest and up front about needing the car back a second day for warranty paperwork followup. More

Great Customer Service Courteous and friendly. prompt in completion of work and the vehicle was left clean and ready to go! I will continue to have my service done their. Courteous and friendly. prompt in completion of work and the vehicle was left clean and ready to go! I will continue to have my service done their. More

Friendly and helpful staff Thank you to Gary who goes above and beyond to make me feel comfortable and answers questions immediately without hesitation. Thank you to Shannon fo Thank you to Gary who goes above and beyond to make me feel comfortable and answers questions immediately without hesitation. Thank you to Shannon for making appointments quickly and convenient. More

Honored my quote. Went in for oil change & tire rotation was quoted "roughly $70.00" on the phone but received a written work order noting $90.00. Questioned Shannon ab Went in for oil change & tire rotation was quoted "roughly $70.00" on the phone but received a written work order noting $90.00. Questioned Shannon about what I was quoted and she honored the original. This is my first Jeep and I have been very happy with my treatment as a customer to date. I have to say Shannon is very professional and her efforts to keep me happy was appreciated. More

Great Customer service Your dealer ship has wonderful customer service and all of your staff are very easy and willing to speak with.The showroom is always very clean and in Your dealer ship has wonderful customer service and all of your staff are very easy and willing to speak with.The showroom is always very clean and inviting! Thanks ROZ More

Nice people and great service! It was my first time into the dealership to have my jeep wrangler serviced. From the very first phone call to schedule the appointment to picking the It was my first time into the dealership to have my jeep wrangler serviced. From the very first phone call to schedule the appointment to picking the vehicle up after a days worth of work, everything was great. Making the appointment was a good experience with a friendly Service Consultant, Gary. They were very clear as to what they were going to do to the vehicle and how much it would cost. He called me twice at home to update me on how the work was going and what time the vehicle would be ready. I'm definitely going to go back to this dealership when my jeep needs work! More

Accommodating Service Center I was stuck in traffic and 40 minutes late for my service appt.. I offered to reschedule but Bill was exceptional and got me right in. I was stuck in traffic and 40 minutes late for my service appt.. I offered to reschedule but Bill was exceptional and got me right in. More

Accomadating I needed work day be , Gary my service technision was very helpfull and pleasant .Thank you Gary and the Bob Mariano Team for your terrific team .. I needed work day be , Gary my service technision was very helpfull and pleasant .Thank you Gary and the Bob Mariano Team for your terrific team .. More

Dishonest Service Department that does not stand behind work This is one of the worst service departments at a dealership I have ever dealt with. I purchased tires here and after 20k miles, all 4 had prematurel This is one of the worst service departments at a dealership I have ever dealt with. I purchased tires here and after 20k miles, all 4 had prematurely rotted and cracked. The service department denied any issues with the tires; only after I brought written opinions from 2 other shops that the tires were prematurely worn and dangerous to drive on did they acknowledge the need for replacement. But they didn't assist us in filing any claim with the manufacturer to get reimbursement; instead, they told me to go to another shop to deal with the warranty claim. When I took the tires to the other shop, they were amazed that the original installer (this dealer) didn't deal with the problem themselves. From this experience, I've concluded that they are very dishonest and do not stand behind their products. I would not recommend any major service work here; I cannot speak for their sales department. More