Bob Mariano CJDR

Honored my quote. Went in for oil change & tire rotation was quoted "roughly $70.00" on the phone but received a written work order noting $90.00. Questioned Shannon ab Went in for oil change & tire rotation was quoted "roughly $70.00" on the phone but received a written work order noting $90.00. Questioned Shannon about what I was quoted and she honored the original. This is my first Jeep and I have been very happy with my treatment as a customer to date. I have to say Shannon is very professional and her efforts to keep me happy was appreciated. More

Great Customer service Your dealer ship has wonderful customer service and all of your staff are very easy and willing to speak with.The showroom is always very clean and in Your dealer ship has wonderful customer service and all of your staff are very easy and willing to speak with.The showroom is always very clean and inviting! Thanks ROZ More

Nice people and great service! It was my first time into the dealership to have my jeep wrangler serviced. From the very first phone call to schedule the appointment to picking the It was my first time into the dealership to have my jeep wrangler serviced. From the very first phone call to schedule the appointment to picking the vehicle up after a days worth of work, everything was great. Making the appointment was a good experience with a friendly Service Consultant, Gary. They were very clear as to what they were going to do to the vehicle and how much it would cost. He called me twice at home to update me on how the work was going and what time the vehicle would be ready. I'm definitely going to go back to this dealership when my jeep needs work! More

Jeff is amazing! I have purchased 4 Jeeps from Jeff, he is my to go person for new or used Jeeps. He is honest and will work with you. He is always helpful, and will h I have purchased 4 Jeeps from Jeff, he is my to go person for new or used Jeeps. He is honest and will work with you. He is always helpful, and will help were he can. Calls back right away. and remembers you. I have been working with Bob Mariano CJDR for 9+ yrs and will continue to go there! More

Accommodating Service Center I was stuck in traffic and 40 minutes late for my service appt.. I offered to reschedule but Bill was exceptional and got me right in. I was stuck in traffic and 40 minutes late for my service appt.. I offered to reschedule but Bill was exceptional and got me right in. More

Bought new renegade The sales guy we had was new so it gave a lot of piece of mind when Fank and Alex jumped right in to go over all paperwork and showing us all the vehi The sales guy we had was new so it gave a lot of piece of mind when Fank and Alex jumped right in to go over all paperwork and showing us all the vehicle features. More

Accomadating I needed work day be , Gary my service technision was very helpfull and pleasant .Thank you Gary and the Bob Mariano Team for your terrific team .. I needed work day be , Gary my service technision was very helpfull and pleasant .Thank you Gary and the Bob Mariano Team for your terrific team .. More

waste of time On two occasions I have been to Bob Mariano's both times with intent to purchase a car (neither time did I leave with one). On the first occasion I ha On two occasions I have been to Bob Mariano's both times with intent to purchase a car (neither time did I leave with one). On the first occasion I had brought my Jeep Cherokee (xj) in for a look at a leak in my cooling system that was causing overheating - turns out I had a bad head (99-01 jeep heads) and they wanted to do a head replacement and gasket replacement job - after much consideration I decided not to do any work because of the possibility of internal engine damage (if this had happened I would have been out more $$$ and still owed them for labor by which point I would have been better off buying an engine swap candidate car). I decided I would ask them what they had for sale for wranglers with 7k cash in hand. The wrangler I saw was a "wholesale" wrangler and looked like someone had done a half assed wire job for some "mods". I was offered this wrangler for my 7k + a 5k loan and they would guarantee inspection. After asking them what they thought it would need for inspection I was told that they would have to look it over to find out. This made no sense to me that they would offer to sell a car they would deem inspectable for a sale on a loan, "as is" without at least knowing it didnt need any major work. They then offered to sell it wholesale for a cash amount of ~10k and I decided I wasnt interested in such an odd business practice. The second time around I brought a titled 2016 with less than 20k miles on it and they didnt even give me the time of day for an appraisal - instead they went straight into offering me a finance into a new car while "retaining equity" as they called it. If you need financial advice come to Bob Mariano's. I then asked them what they had for wranglers in my price range on a trade in and was told the wrangler for that price he has "has over 100k miles and I wont sell it to you even if you did want it" After being told that we wont find the price/mileage of the car we were looking for we found a well-known dealership that specialized in selling multiple brands and lo and behold they had a wrangler that suited what we were looking for. They lost out on 2 easy sales because on both days I have been to bobs I left with a car later that day from a different lot. More

Alex is great...so is Jeff I have bought three Trucks from Alex and my wife has bought a jeep from him. Outstanding customer service. My business partner has bought three trucks I have bought three Trucks from Alex and my wife has bought a jeep from him. Outstanding customer service. My business partner has bought three trucks and two jeeps from Jeff and he's outstanding. If you want bad service go across the street to banks. More

JUST A NUMBER TO JEFF AND ALEX. Won't call you back about an estimate for a trade in Seems like they only care about how much they sell over quality of experience. Guess they don't Won't call you back about an estimate for a trade in Seems like they only care about how much they sell over quality of experience. Guess they don't want returning customers. I would have given no stars if this would let you. They only want your money. Just another notch on their belt... More