Bob Lindsay Honda - Service Center

Awful Customer Service & Disconnected Employees This service department used to be great years ago and I was very impressed. But now customer service is absolutely lousy. Has been declining the past This service department used to be great years ago and I was very impressed. But now customer service is absolutely lousy. Has been declining the past few years and now I will avoid this place at all costs! Came in and felt like I was inconveniencing them. There was a total disconnect between employees. I spoke to someone and made a warranty repair appointment with the service center on the phone. However, at my appointment another employee said he knew nothing about it and would not honor the warranty work previously agreed to. Blame-shifting and completely inconsiderate of the customers' time and money. No help whatsoever just a waste of time with this visit. More

Efficient and informative service. Very pleased with the experience. Timing and length of service visit was as planned. Repair was completed and car worked very well after the repair. Very pleased with the experience. Timing and length of service visit was as planned. Repair was completed and car worked very well after the repair. More

No need to go anywhere else Mike provided excellent quality control and customer service within a very busy dealership. I got a fair trade and deal on my vehicle. Thank you Mik Mike provided excellent quality control and customer service within a very busy dealership. I got a fair trade and deal on my vehicle. Thank you Mike. Tammy is beyond excellent to deal with she looks out for the customer making sure your needs and financial transactions are met. She puts the customer first and looks out for you. Thank you Jeff for your patience, your knowledge, and working with me with an investment that I was comfortable with in purchasing a newer CRV. Bob Lindsey thank you for providing a great team of employees. They provided excellent service in each of their fields which makes you a 5 star dealership in my opinion and would recommend you to anyone for their vehicle needs. Thank you again to everyone I met along the my way in purchasing my CRV. More

found what needed fixing and fixed it let me know what it would t are to fix it and arranged for repairs; helped me schedule service appointments and gave estimates on costs let me know what it would t are to fix it and arranged for repairs; helped me schedule service appointments and gave estimates on costs More

First service visit From the moment we walked into the service center, we were greeted and felt welcomed there. They told us what they were dooming, how long it would tak From the moment we walked into the service center, we were greeted and felt welcomed there. They told us what they were dooming, how long it would take and kept us informed during the day. The loaner truck was excellent! More

New car coating Each person was friendly and professional. They were sensitive to my schedule over two days. The loaner car was clean. i was pleased with them Each person was friendly and professional. They were sensitive to my schedule over two days. The loaner car was clean. i was pleased with them More

The service dept. is very friendly and made us feel welcome. We were treated very friendly when we had a problem with our old Honda Odessey one day. We had not originally bought it from them, but was in Peoria We were treated very friendly when we had a problem with our old Honda Odessey one day. We had not originally bought it from them, but was in Peoria when a light came on. We then went to Bob Lindsey to get it checked out. They were very busy, but made a point of working us in. In about 3 hours the problem was fixed and we were back on the road. Because of the wonderful people in the service dept. and the people in the waiting area, we knew that this was the place to buy our next Odessey. We then contacted our friends to see who they delt with for a salesman and that is when we meet Jeff Hanneman. He was wonderful to us and made us feel like we had known him all our life. To make a long story short, we bought a new Odessey that day and we are in love with it. When we went to pick it up and do all the paper work, we meat Tammy Boyd. In all of our talking we found that she knew a lot to the same people in our home town that we knew. She was a wonderful person to work with. If you are looking to buy a vehicle, you will never be sorry going to Bob Lindsey Honda in Peoria, they have a lot of helpful people. More

Getting "Ok Google" to work by voice command Several people became involved with trying to resolve this issue. This really was a set up problem between my phone and Android Auto. Since this was Several people became involved with trying to resolve this issue. This really was a set up problem between my phone and Android Auto. Since this was not a "normal" service problem it took several people to discover the missing link in the set up. More

Came in for service and got a 3rd Honda. I have 3 Hondas and am very Happy with all 3. I get along well with Andy G. and have had excellent service experiences. Keep up the good work. I have 3 Hondas and am very Happy with all 3. I get along well with Andy G. and have had excellent service experiences. Keep up the good work. More

The Best Took care of all my wishes and got the job done when I need it (two days faster than scheduled when I asked). This is my third Honda. Took care of all my wishes and got the job done when I need it (two days faster than scheduled when I asked). This is my third Honda. More