Bob Lanphere's Beaverton Honda - Service Center

Purchased at Honda Salem and took to Beaverton for service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them aga service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them again when I was checking it in to get serviced. When it was done getting serviced, I received a text from Nathan Campos (support team) saying they couldn’t find any service contract for my car. I told them it’s a brand-new car and I purchased it in Salem. He wrote back and said he couldn’t find it through their service and asked if I purchased the car there. called me and had to run through the same thing about my service contract. Told them why would they accept my car knowing they didn’t see a contract after I already told them three times that I bought it at Honda Salem. Wentto get my car, they said that they covered the cost for the multi point inspection. BUT there was a “little” accident, and my car was scratched. He said they were going to keep it a few days to fix the scratch. At this point I had asked to speak with a manager, and one never showed up. They gave me a rental and asked me to fill up the gas when I brought it back, I said I wasn’t going to do that because they scratched my car and again asked to speak to the manager, but the guy went to talk to him and the manager never showed, again. I went to get a rental and move items from my car to the rental. It was a HUGE scratch and dent on the driver’s side and the mirror. I took my husband with me to check the car out. They basically popped the hood back out and covered the rest of the scratches with some poor paint job. We asked to speak to the manager, but he didn’t show, and they said they would take the car back to the shop. The very next day, they called me and said it was ready for pickup. There was no way it had been worked on. We looked at it again and it was exactly the same. Nothing had been done to it. We again, asked to speak to the manager and this time he finally showed (Brandon Fonville). He didn’t look, talk, or even acknowledge the fact that I was there, only to my husband. This is how he was towards me every single interaction. My husband told him that the job was not done well and showed him the problems. Not sure if he was playing dumb or really didn’t know but I would think someone in his role would have looked at the car and had his team complete the job the way it should, especially considering it’s a new car. They kept the car again and called us after a few days. We went back and it still had a gap between the hood/headlight/fender. We sent it back again and told him that if they cannot fix it then we can take it somewhere else. We got a note saying it was ready. It was not look 100%, and at this point it might never. Brandon said they did what they could but the gaps between were slight but there. We ended up leaving the car again another night for them to fix the mirror because they didn’t do it. At this point it had been weeks without the car, and we were tired of the back and forth and the fact that they couldn’t fix it properly. We ended up taking it home. Want to call out that Brandon NEVER apologized for anything at any point. He didn’t admit to their fault of theirs, he didn’t say sorry for any inconvenience and for having us come back multiple times or for his team making a mistake and crashing my car and that they were not able to fix it. On top of that, he was completely rude to me – didn’t even acknowledge that I was there. He came off sexist, arrogant, and completely disrespectful. He has no clue how to work with customers. I have never in my life experienced such awful customer service and coming from a manager was very disappointing. I read some other reviews after the fact and a lot of people had similar experiences with him and I cannot believe that no one has taken the time to coach and train him on his lack of people skills. Hated my experience here and will most definitely NOT come back again. More

Nate Campos is an exceptional service advisor at Honda, and I highly recommend him. As a long-time customer, I have had the pleasure of working with Nate on multiple occasions, and he consistently provides and I highly recommend him. As a long-time customer, I have had the pleasure of working with Nate on multiple occasions, and he consistently provides the best service possible. Nate is knowledgeable, professional, and always goes above and beyond to ensure that his customers are satisfied. He takes the time to listen to their concerns and provides clear explanations of any issues that need to be addressed. Nate's attention to detail and dedication to customer service make him an asset to the Honda team. If you're looking for a reliable and trustworthy service advisor, Nate Campos is the person to see. More

Bryant gives good customer service and is very professional, he explains the service they will give your vehicle very well. professional, he explains the service they will give your vehicle very well. More

Brought my car in to be detailed and they destroyed my car seats and returned the car to me with white cleaner residue literally everywhere. Not to mention the took my floor mats. I brought it back to car seats and returned the car to me with white cleaner residue literally everywhere. Not to mention the took my floor mats. I brought it back to be fixed since the car was so disgusting. They managed to clean off most of the residue from the cleaner but they didn’t do anything to the seats. Now even weeks later if I try to wipe down my seats with a wet rag the detergent that they left in there bubbles up and foams. Any little drop of water from the rain leaves marks on the seats from all the detergent. It’s disgusting. And they basically told me, to bad there is nothing we can do. It’s just ridiculous that you bring a car in for a detail and get it back looking worse than it did before. Now I’m looking at having to pay $2500 to have my seats redone. But I guess at least they found my floor mats and gave them back to me. I have been bringing my car here since I bought it at the end of 2015, the service has been declining since 2020 and this was just the xxxx show to top it all off. so after 7+ years as a customer I don’t think I will ever go back. I also don’t recommend that anyone Else go here for service. More

I came in yesterday looking for help with getting my phone to pair with my CRV's infotainment center. Manny so courteously came to show me what needs to be done. He was patient, diligent, kind, professi phone to pair with my CRV's infotainment center. Manny so courteously came to show me what needs to be done. He was patient, diligent, kind, professional, and helpful. I truly appreciated his time and really feel he deserves the accolades for taking the time to help when he could have been taking other customers for more 'important' things. He didn't rush nor did he make me feel like an idiot for not understanding the technology. Thank you Manny!!! All around nice guy. In gratitude. More

Seita was awesome! His customer service is outstanding! The entire service center here is fast and high quality! I highly recommend them and ask for Seita! He is the best! The entire service center here is fast and high quality! I highly recommend them and ask for Seita! He is the best! More

Seito was absolutely amazing. He kept in touch with me to keep me informed every step of the way. I couldn’t have asked for better service. I highly recommend. Seito went above and beyond! keep me informed every step of the way. I couldn’t have asked for better service. I highly recommend. Seito went above and beyond! More