Bob King Hyundai

Rated one star as it wouldn’t accept zero stars. I don’t like leaving negative reviews, as I’m aware that things are often out of peoples control and it’s not a perfect world, but people need to be I don’t like leaving negative reviews, as I’m aware that things are often out of peoples control and it’s not a perfect world, but people need to be aware. This place is badly mismanaged and the worst part is they don’t seem to care. This was the worst experience I’ve ever had in my life. I brought my Genesis in due to a brake recall. I even provided them a copy of the technical service bulletin. After charging me almost $800 to replace both my front and rear brakes, the brake pedal still went to the floor. I had to return the vehicle and they had it for almost 2 months without updating me on its progress (even when I called to find out what was going on). I finally had to go to corporate to get help (which wasn’t much better than the dealership). When I finally picked the vehicle up, they seemed excited to inform me of the great revelation they discovered… that there was a technical service bulletin for a brake recall!! It was difficult not to laugh at the incompetence of this place. More

RUN Pitiful, non responsive regarding the fraudulent lease that they sent to Hyundai Motor Finance lease that they sent to Hyundai Motor Finance More

PITIFUL! !!!!!!! I HAVE BOUGHT SEVERAL VEHILES FROM THIS DEALERSHIP . TO MAKE A LONG STORY SHORT. MY ADVISE IS TO RUN THE OTHER WAY. MY ISSUES HAVE BEEN CONFIR !!!!!!! I HAVE BOUGHT SEVERAL VEHILES FROM THIS DEALERSHIP . TO MAKE A LONG STORY SHORT. MY ADVISE IS TO RUN THE OTHER WAY. MY ISSUES HAVE BEEN CONFIRMED . THIS DEALERSHIP HAS NOT MET MY EXSPECTATIONS IN ANY WAY FOR THE LAST YEAR AND HALF. EVERYTHING I CAN DISLIKE THEY HAVE FINDLY FORCED ME TO LOOK ELSE WHERE. I HOLD NOTHING BACK I AM VERY DISAPPOINTED THIS DEALERSHIP HAS FAILED ME IN ALMOST EVERY WAY STARTING WITH MANAGEMENT. ALL MY CONCERNS WAS KNOWN AND BY WHAT IM SEEING TODAY THIER ARE MORE WITH THE SAME EXSPERINCE. YES IM IRATE THAT IT HAS COME TO THIS.THE RIGHT HAND DOESNT KNOW WHAT THE LEFT HAND IS DOING. AFTER MEETING WITH UPPER MANAGEMENT 8 MONTHS AGO AND ACKNOLEGEING THIER WERE ISSUES AT THIS DEALERSHIP AND THEY WOULD FIX THE TROUBLING ISSUES THEY HAVE FAILED. ITS ONLY GOTTEN WORSE IN MY OPINION. DO YOU WANT EXAMPLES . JUST ONE. TOOK VEHICLE IN FOR SERVICE , 8 DAYS LATER, $650.00 DOLLARS SAME ISSUE. ALL CONTACTS WERE MADE BY MYSELF TO KEEP CHECK ON THE PROCESS. IM NOT HAPPY BY THIS BY THE FACT MANAGEMENT KNEW OF THE PROBLEMS AND NOTHING HAS CHANGED. IPAID FOR A SERVICE. THERES MORE TO THIS EVENT. I MIGHT HAVE LOST $650.00 DOLLARS. STILL HAVE A UNREPAIRED VEHICLE. LET ME SAY THIS I HAVE WROTE REVIEWS AND I HAVE BEEN FAIR AND RESPONSEABLE GIVEING CREDIT DUE. I AM NOT HAPPY ABOUT WHAT HAS OCCURRED. More

Pitiful service department. Asking for 15 words..sad, pathetic, non customer Oriented, don’t expect call backs. Asking for 15 words..sad, pathetic, non customer Oriented, don’t expect call backs. More

The most professional car dealership that I have dealt with in awhile.thanks to the saleswomen that helped me and my wife. with in awhile.thanks to the saleswomen that helped me and my wife. More

Had my car for over 3 weeks and no one can tell me anything. Worse dealership ever do not buy a car from these people you will live to regret it . Looks like I'm going to have to get the police involv anything. Worse dealership ever do not buy a car from these people you will live to regret it . Looks like I'm going to have to get the police involved. More

There’s no customer service. They scheduled two service appointments, and after I drove 45 minutes each way, told me they couldn’t do anything. The second time, I took their shu They scheduled two service appointments, and after I drove 45 minutes each way, told me they couldn’t do anything. The second time, I took their shuttle, waited at least an hour, shuttled back, to be told by the service department manager that he wouldn’t let one of his employees drive my 2023 Tucson in the rain, even though I had, and no one contacted me to reschedule. Also, I paid in full but had to wait about 2 hours to meet with the finance manager before I could drive my Tucson off the lot. More

The worst service department in every aspect. No communication, unless you want to text with someone who has no clue what is happening with your car. A failure to fix the problem or offer any sor No communication, unless you want to text with someone who has no clue what is happening with your car. A failure to fix the problem or offer any sort of resolution for when they go back on what they said they would do when you left your car. Want a loaner? Forget it. They are more concerned with a fancy showroom than customer satisfaction. One month after the "fixed" my recall issue, I found myself stranded on the interstate. When I took the car back, they said they couldn't replace the faulty sensor unless I wanted to pay for the part and the repairs. They gave me this news after keeping my car five days. No matter how convenient this dealership might be, it isn't worth the time, money, anger and frustration you will experience. More

My mother was sold a vehicle from this place almost three days ago. After signing and paying for the car she was supposed to pick it up the next day after it was cleaned. They delayed this one day saying the days ago. After signing and paying for the car she was supposed to pick it up the next day after it was cleaned. They delayed this one day saying they had to order some parts that it needed. She picks up the car and yesterday the engine light comes on showing something wrong with the transmission. Today her car will not start at all and the manager will not call her back after she called four times and I also called. Go anywhere else to purchase your vehicle. Nothing worse than a crooked car salesman. More

If I could give a 0 I would, and here's my reasoning: I was a service technician at this place. Let me start by agreeing with several complaints from the customers; THERE IS NO COMMUNICATION WHATSOEVER. No was a service technician at this place. Let me start by agreeing with several complaints from the customers; THERE IS NO COMMUNICATION WHATSOEVER. Not even to the tech side. The establishment treats the service side like dog xxxx and work them beyond the bone just in order to make a sale. That's all the dealership cares about. So in turn they circulate staff like crazy. Not making excuses, but that does play a factor as to why cars take forever to get worked on. The company expects us to do 3-5 hours of work for half hour pay and will do nothing about it. Parts get ordered without anyone's knowledge so service advisors and techs have to waste time trying to figure out if it's warranty or customer pay, and we can't just go grab the part and call it a day because warranty requires a whole bunch of extra steps that if the tech doesn't do, they don't get paid (meaning we did the job free). The whole service department just lacks any sense of what they are doing as a whole. Also I know some people love the sales side, and while they may be nice people, I wouldn't trust the used cars you guys buy from them entirely. I can't count how many times we'll take a car on trade that hasn't been inspected yet that gets sold or that has been inspected, needs some serious repairs and they sell it anyway without taking care of the issue. And it definitely happens because we have those same customers coming back to fix the issues that sales basically expects the service department to take care of. Also they will sell new cars with active recalls, which that isn't the problem. The problem is sales is not supposed to let those cars roll of the lot until they are taken care of and they do. Several times. Some I can understand as they are not life threatening and just a minor inconvenience, however there are some that are and sales just let's it go. Maybe this dealership is good to customers as far as buying the car. All I know is once that car is bought they don't really give a xxxx about the customer, and they certainly do not give a xxxx about their service staff. More