Bob Johnson Chrysler Dodge Jeep Ram- Watertown

Quite possibly the worst dealership I’ve ever dealt with! Took in my jeep on a Tuesday and didn’t receive it back for 7 days for a 10 hour job! Not to mention the lack of communication from the service reps. Took in my jeep on a Tuesday and didn’t receive it back for 7 days for a 10 hour job! Not to mention the lack of communication from the service reps. I was told I would get called with updates for example, my car was supposed to be done Thursday or Friday of that same week and was told I would receive calls for update, here it is now Friday at 4:50 before closing no call. I then take it upon myself to call and get answers to find out it won’t be done until Monday. Then the same thing happened Monday saying it will be done first thing Tuesday morning and that they would call me when it was ready. Then comes Tuesday waiting for a call, nothing…. I had to call again to find out my car had been done for a while they were just lazy. On top of all of that when I picked my car up it smelled like cigarettes (I don’t smoke). I would never recommend this to my worst enemy! More

Very friendly and polite, great pricing just not happy , requested that one of two techs to do the work and the job was giving to another tech. Truck was brought in for tire rebalance and toe set as the ste requested that one of two techs to do the work and the job was giving to another tech. Truck was brought in for tire rebalance and toe set as the steering wheel was off center to the left and pulled to the right. Rebalancing of tires was perfect as it corrected the tire vibration i had. But the alignment on the other hand , truck still pulls to the right and the steering is still off center but now to te right. Over all i will still being my truck in for service as long as one of the two techs i requested does the work in the future and recommend bob Johnson's to my friends and family. More

Friendly great service alittle pricey but willing to pay for the convience will continue with them for the convience will continue with them More

Great Dealership. Took care of me as soon as I walked in the door. Brian was on top of taking care of my car. Promised it at a certain time and it was ready way before Took care of me as soon as I walked in the door. Brian was on top of taking care of my car. Promised it at a certain time and it was ready way before that. Thank you More

Great service. An always on time. Rebecca is a fantastic service writer. Keeps her word. Always An always on time. Rebecca is a fantastic service writer. Keeps her word. Always More

Work performed was done efficiently and was notified when done. I was very happy with seevice done. I was very happy with seevice More

Handling my vehicle like it is for their own family member speaks volumes to me. I have the most confidence in their abilities and look forward to a long relationship… thank you for not I love you doi member speaks volumes to me. I have the most confidence in their abilities and look forward to a long relationship… thank you for not I love you doing your job… but for caring More

Fantastic service always there when I need them Extremely dependable Great experience great experience One word says it all fantastic them Extremely dependable Great experience great experience One word says it all fantastic More

Prompt service done right without an appointment. Who could at ask for anything else ? Not me. Who could at ask for anything else ? Not me. More

We have purchased 2 vehicles and Have had nothing but outstanding customer service! From sales to finance to Service and parts this dealership has exceeded all of my expectations! outstanding customer service! From sales to finance to Service and parts this dealership has exceeded all of my expectations! More